Home Instead (Stockport, Tameside & Manchester Central)

Victoria House, 179 Hall Street, Stockport SK1 4JG
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9.8 67 Reviews
  • Home Instead (Stockport, Tameside & Manchester Central), Stockport
Home Instead (Stockport) supports older and vulnerable people to live in dignity within their own homes, taking a personalised approach to their circumstance with plans carried out by friendly and skilled professionals.

Areas of specialism includes issues of disablement, dementia care and palliative care, with caregivers carefully chosen for their suitability and thoroughly checked and vetted.

All decisions are taken in a client-centred fashion, looking to safeguard and improve personal satisfaction with life over the long-term.

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Care Provided by Home Instead (Stockport, Tameside & Manchester Central)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Penkett (Care Manager)

Funding & Fees Guide for Home Instead (Stockport, Tameside & Manchester Central)

  • Prices

  • From £32.75 per hour

Home Instead (Stockport, Tameside & Manchester Central) Reviews (67)

Total of 67, showing 41-60
9.8

Home Instead (Stockport, Tameside & Manchester Central) has a Review Score of 9.8 (9.776) out of 10, based on 26 reviews in the last 2 years. Over all time Home Instead (Stockport, Tameside & Manchester Central) has 67 reviews.

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Review from Lynn H (Daughter of Client) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been exceptionally pleased with the standard of care provided, and particularly with the kind and attentive nature of each carer who has attended to provide care. What has been really helpful is the limit to the numbers of carers attending, so that the client gets to know the carers. My parents
have also been pleased with the way any new carers are brought round before they attend so that they feel reassured about who may be providing care.
I would happily recommend Home Instead as a good quality provider.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you so much for the kind words about our CAREGivers, the delivery of care and the way the CAREGivers have been introduced to your parents by our key players. We pride ourselves in matching Clients to CAREGivers so they can build up a trusting relationship and offer as much continuity as possible.


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Review from Shirley S (Daughter of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a huge thank you to all the team and especially my mum's main carer. Following an extremely long stay in hospital five years ago, my mum finally returned home to live alone with the amazing care from Home Instead. Home Instead enabled my mum to stay at home and regain her independence.
For the past 5 years, it has been so reassuring for me, living 400 miles away, to know that she was receiving incredible care on a daily basis. A huge thank you to everyone involved in her care.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you so much for your review and it was our privilege to support your mum and we are delighted that it has offered you so much reassurance when you live so far away.


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Review from Colin B (Nephew of Client) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class. All the caregivers have been excellent from day one. My aunt couldn't have been looked after any better. Please pass on my thanks to all those angels that have been looking after my aunt.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thanks for your review. We are delighted to hear that your Aunt is benefiting from the care and support form our CAREGivers that you call "Angels".


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Review from S L (Partner of Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment a representative came to see us and discuss how their care system worked, I knew that Home Instead would work for us. Great care was taken to get to know my partners interests and these were used to make conversation from the carer to my partner. The fact that a full hour was allocated
was great, as there was no rush but all the personal care was taken of while the carer was chatting throughout the time allowed which relaxed my partner.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Many thanks for your kind words about the service you received and the care that was delivered. Best wishes.


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Review from Steve C (Nephew of Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer from Home Instead was a wonderful companion for my defiantly independent, 95-year-old uncle. She was a genuinely caring person who won my uncle's trust and even appreciation. Not a small thing with my grumpy old uncle.

Reply from Nichola Booth, Registered Care Manager at Home Instead (Stockport, Tameside & Manchester Central)

Good Morning Steve, thank you for your review. I know that our carer thoroughly enjoyed going to see your Uncle and taking him to the local pub where they met with another client and he enjoyed a pint. They built up a fantastic relationship and on ringing her to give her your feedback, she spoke of how she will miss him. Please send him our love and best wishes.


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Review from M H (Son of Client) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From May 2016 until my father's death in April 2020, we have found Home Instead to be a reliable and caring organisation. We always felt safe and confident that Dad was well cared for. On a couple of occasions, they had carers who performed below an acceptable level, and on these rare instances, they
took immediate and decisive action. Indeed, they would tell us if carers were a concern. They truly cared for my dad, and he had the utmost trust in them.

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Review from H W (Wife of Client) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely fortunate in the carers who take care of my husband. There is one carer who is utterly outstanding, and another is wonderful.
The standard of training is excellent, and the carers are a dedicated team. The management could be a little more efficient on occasions, but the service is
a good one.

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Review from Betty H (Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very satisfied with care we have received.

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Review from C D (Daughter of Client) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had excellent care from Home Instead, beginning with daily home help and increasing to personal care, and finally (only the last fortnight before she left to go into full-time care) care in the evenings. Her personal preferences were implemented impeccably, her Parkinson's needs were well
understood and many of the carers felt like friends. Having an hour's care was really helpful, especially for my mother, who could only take things very slowly!

Reply from Nichola Booth at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for your feedback. I know we looked after your mum over five years and am very happy to hear that we changed and adapted the service to meet her needs. I hope your mum and dad have settled well, please send them our love and well wishes.


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Review from J M (Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since September 2018 I have experienced excellent, professional care from a variety of carers for my wife and more recently myself. We have been impressed by the efficiency and friendly attention received.
My only criticism is the decision by management to require 28 days notice of cancellation from
7/14 days which makes changes difficult for the client.

Reply from Clare Cliff at Home Instead (Stockport, Tameside & Manchester Central)

Many thanks for your review of our services, we are glad you have received professional care from our CAREGivers for yourself and your wife. Just to confirm we amended the cancellation to offer better employment to our CAREGivers.


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Review from Julia B (Daughter of Client) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend them highly enough.
Because of the help, skill and kindness of their caregivers, office personnel and management, my parents are able to remain living in their own home rather than having to move to a care home (which neither of them wants).

Reply from Nichola Booth at Home Instead (Stockport, Tameside & Manchester Central)

Good Morning Julia, thank you for your review and the time you have taken to do this. It is the greatest of honours to be trusted to care for those most precious people so thank you for providing us with that trust.


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Review from Betty P (Client) assisted by family/friend published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really pleasant experience for me. Very professionally managed. It was my birthday and flowers and cards were bought for me. Thank you Home Instead.

Reply from Nichola Booth at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for you feedback Betty. We hope you had a lovely birthday and the pleasure is all ours.


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Review from Gillian G (Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very good. Some are like my family because I have known them for a long time. Others are becoming so. If I ever have the smallest "lack of gel" with someone, I just have to say. I regard them as friends.

Reply from Clare Cliff at Home Instead (Stockport, Tameside & Manchester Central)

Thanks for your kind words Gill. We know our CAREGivers enjoy visiting you.


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Review from Sharon M (Son of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law said she didn't need care after her hip operation. She was in HDU for a week twice as long as expected due to her heart failure. She is now up and running again due to Home Instead's daily visits. Our parents are a worry they think they are fine. As we know this means they need TLC. Just
what you gave her for us!

Reply from Clare Cliff at Home Instead (Stockport, Tameside & Manchester Central)

Hi Sharon, we are delighted to hear how well your mother-in-law is doing. We know the CAREGivers have enjoyed visiting her. Thanks for allowing us this opportunity to help her rehabilitate.


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Review from Norma M (Client) assisted by family/friend published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much enjoy my companionship calls. It breaks the monotony of the day and someone to look forward to.
My carer is good company and always willing to help with jobs like ironing or shopping for me.
I enjoy going out to the local shops together and have a coffee and a chat. If I need help to get
to appointments my carer is always willing to take me. She feels like a friend.

Reply from Nichola Booth at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for your feedback Norma and taking the time to complete the review, I know that your carer and yourself have built up a fantastic relationship and she equally looks forward to your companionship calls together.


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Review from Judy W (Daughter of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided a companion for my father for the last few weeks of his life. None of the family lived nearby so a companion for 2 hours every day enhanced the quality of the time he had left. Regular contact from the Home Instead team gave me peace of mind knowing someone was with dad when I
couldn't be there.

Reply from Clare Cliff at Home Instead (Stockport, Tameside & Manchester Central)

Many thanks for taking the time to give us a review. We feel very privileged to have supported your father.


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Review from Rita P (Daughter of Client) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead care team and staff were excellent in the way of love and care they gave to my mother and me.

Reply from Clare Cliff at Home Instead (Stockport, Tameside & Manchester Central)

Many thanks for your kind words Rita. We were pleased to be able to support you and your mother and our team feel very privileged to have had this opportunity.


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Review from Caryn M (Daughter of Client) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have benefitted hugely from the support, kindness and love provided by Home Instead at Stockport. These last twelve months, the team have helped our family through a very difficult time and enabled Mum and Dad to see their Diamond Wedding Anniversary together in January 2019. Currently,
they are in a much better place than 12 months ago and now look after themselves thanks to the support from Home Instead.


We would like to thank you all for being there on our journey since the beginning, you helped us more than you probably realise. We have appreciated your advice and especially your kindness when things were difficult for us and we did not know what to do. You have all been amazing, showing respect, love and fun with both our parents.


The way Home Instead is managed, it is clear that people are at the heart of the business. You never once let us down and went above and beyond what was expected. A truly exceptional service with wonderful people.


Thank you so much.


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Review from Anne B (Daughter-in-law of Client) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, very caring, all carers went above and beyond to make sure my mother in laws needs were met at all times. They made my job so much easier, an extremely exceptional care company, certainly the best I have come across.

Reply from Nichola Booth at Home Instead (Stockport, Tameside & Manchester Central)

It was a privilege to support your mother in law at home and you all as a family. Thank you for your comments, they are greatly appreciated.


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Review from Paul H (Client) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Caregiver is very friendly and helpful and I look forward to her coming. She takes me on holiday and we both have a good time.

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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Home Instead (Stockport, Tameside & Manchester Central) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Home Instead (Stockport, Tameside & Manchester Central) is calculated as follows: ( (125 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 156 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stockport, Tameside & Manchester Central) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (9)

Hayley

Hayley Penkett

Job Title: Registered Care Manager

Joined: 2023

Hayley is our Registered Manager, overseeing the team and ensuring we provide the best service to our clients.


Kate

Kate Pearce

Job Title: Head of Training

Joined: 2017

As a Registered Nurse, Kate ensures all our staff training is of a high standard and that our staff are competent in their field.


Natasha

Natasha Prince

Job Title: Recruitment Manager

Joined: 2023

Natasha ensures we employ the best people to work for us and arranges activities for our current Care Professionals.


Lisa

Lisa Mobley

Job Title: Director of First Impressions

Joined: 2020

Working at Front of House Lisa is our go-to person for Everything!


Adele

Adele Slate

Job Title: Scheduling Manager

Joined: 2019

Adele plans all call times and organises care rotas.


Linda

Linda Rucker

Job Title: Quality Lead

Joined: 2020

Responsible for updating care plans, service reviews and quality checks.


Amy

Amy Perkins

Job Title: Client Onboarding Manager

Joined: 2023

Responsible for initial enquiries, consultations, and putting initial care plans in place.


Kamna

Kamna Jairath

Job Title: Bookkeeper

Joined: 2024

Kamna manages our finances including accounts, invoices and payroll.


Ashley

Ashley Molloy

Job Title: Quality Lead

Joined: 2023

Responsible for updating care plans and ensuring the high quality of care for our clients.


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