Home Instead (Stockport, Tameside & Manchester Central)

Victoria House, 179 Hall Street, Stockport SK1 4JG
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9.8 67 Reviews
  • Home Instead (Stockport, Tameside & Manchester Central), Stockport
Home Instead (Stockport) supports older and vulnerable people to live in dignity within their own homes, taking a personalised approach to their circumstance with plans carried out by friendly and skilled professionals.

Areas of specialism includes issues of disablement, dementia care and palliative care, with caregivers carefully chosen for their suitability and thoroughly checked and vetted.

All decisions are taken in a client-centred fashion, looking to safeguard and improve personal satisfaction with life over the long-term.

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Care Provided by Home Instead (Stockport, Tameside & Manchester Central)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Penkett (Care Manager)

Funding & Fees Guide for Home Instead (Stockport, Tameside & Manchester Central)

  • Prices

  • From £32.75 per hour

Home Instead (Stockport, Tameside & Manchester Central) Reviews (67)

Total of 67, showing 61-67
9.8

Home Instead (Stockport, Tameside & Manchester Central) has a Review Score of 9.8 (9.776) out of 10, based on 26 reviews in the last 2 years. Over all time Home Instead (Stockport, Tameside & Manchester Central) has 67 reviews.

Overall Experience

  • 59
  • 8
  • 0
  • 0
  • 0

Date Published

67
9
13
26
41

Review from Parviz M (Son of Client) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Stockport) provided our mother with an exemplary and professional care for the last ten months of her life. In her final days, the carers showed such love, compassion and understanding towards her and she passed away to the other realm peacefully and with great dignity. We
are extremely grateful to her carers for all their kindness and support. The management team were always ready to meet our requests and make themselves available to us as a family, even though the communication between us was some 7000 miles away (we live in Canada). May Home Instead Senior Care continue to flourish for many years, with our sincere thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy V (Daughter of Client) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family decided mum needed some help on a regular basis after she suffered seizures and a stroke. The wonderful girls that came 3 times a week were amazing with mum, she really looked forward to their chats & especially the cups of tea, that mum said were the best. I cannot recommend Home Instead
and their carers highly enough. They were incredible in supporting and getting mum back to where she was before her health issues. Highly professional and became part of our family. Fantastic company. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah J (Daughter of Client) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Home Instead. It has enabled us to keep my father in his own home where he is happiest.

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Management

Treated with Dignity

Value for Money

Review from J G (Daughter of Client) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers do a fantastic job, we're really pleased!

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Management

Treated with Dignity

Value for Money

Review from Mona P (Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of using Home Instead is an excellent one. I feel able to recommend it fully with confidence.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie H (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the service. The lady was very kind and had total respect. She was very thorough and was pleased with the way things had been carried out. All books were up to date. It was a pleasure to have her in my home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from June A (Client) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Home Instead (Stockport, Tameside & Manchester Central) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Home Instead (Stockport, Tameside & Manchester Central) is calculated as follows: ( (125 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 156 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stockport, Tameside & Manchester Central) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (9)

Hayley

Hayley Penkett

Job Title: Registered Care Manager

Joined: 2023

Hayley is our Registered Manager, overseeing the team and ensuring we provide the best service to our clients.


Kate

Kate Pearce

Job Title: Head of Training

Joined: 2017

As a Registered Nurse, Kate ensures all our staff training is of a high standard and that our staff are competent in their field.


Natasha

Natasha Prince

Job Title: Recruitment Manager

Joined: 2023

Natasha ensures we employ the best people to work for us and arranges activities for our current Care Professionals.


Lisa

Lisa Mobley

Job Title: Director of First Impressions

Joined: 2020

Working at Front of House Lisa is our go-to person for Everything!


Adele

Adele Slate

Job Title: Scheduling Manager

Joined: 2019

Adele plans all call times and organises care rotas.


Linda

Linda Rucker

Job Title: Quality Lead

Joined: 2020

Responsible for updating care plans, service reviews and quality checks.


Amy

Amy Perkins

Job Title: Client Onboarding Manager

Joined: 2023

Responsible for initial enquiries, consultations, and putting initial care plans in place.


Kamna

Kamna Jairath

Job Title: Bookkeeper

Joined: 2024

Kamna manages our finances including accounts, invoices and payroll.


Ashley

Ashley Molloy

Job Title: Quality Lead

Joined: 2023

Responsible for updating care plans and ensuring the high quality of care for our clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Stockport, Tameside & Manchester Central) to verify any information. View our terms and conditions. Home Instead (Stockport, Tameside & Manchester Central) has a Platinum Service – more info.