Home Instead (East Cheshire)

2 Roadside Court, Alderley Road, Chelford, Macclesfield SK11 9AP
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9.9 78 Reviews
  • Home Instead (East Cheshire), Macclesfield
Home Instead (East Cheshire) is committed to providing high quality care and companionship, helping clients to live independently, making the most of their days and surroundings.

The provider has strong local links which it utilises to have a positive and wide-ranging effect on community life. The majority of Care Professionals have undergone an accredited training programme in dementia and Alzheimer's.

All Home Instead services have been established with a commitment to tailor-made, one-to-one at home care that is flexible and carried out by friendly individuals.

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Care Provided by Home Instead (East Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Dunkerley (Care Manager)

Funding & Fees Guide for Home Instead (East Cheshire)

  • Prices

  • Prices start from £38.95 per hour

  • Our fee chart can be provided upon request

Home Instead (East Cheshire) Reviews (78)

Total of 78, showing 1-20
9.9

Home Instead (East Cheshire) has a Review Score of 9.9 (9.907) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (East Cheshire) has 78 reviews.

Overall Experience

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Review from A D (Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my knee replacement operation Home Instead carers came twice a day and stayed with me overnight for several days. As I live alone my only other option would have been nursing home recovery/convalescence. The hospital would not operate until they knew what care arrangements were in place. I really
did not want to go to a nursing home. With Home Instead, I was able to stay in my own home. The care provided was exemplary. The carers were delightful and caring, without being intrusive. Their presence gave me reassurance, particularly overnight and they played a great part in my early recovery from surgery.
I would not hesitate to recommend Home Instead for post-operative support at home.

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Review from S L (Client) assisted by family/friend published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and great reliable service.

Reply from Lorna Hanson, Area Operations Manager at Home Instead (East Cheshire)

Thank you so much for your kind words and positive feedback! We're delighted to hear that you've found our staff lovely and our service reliable. At Home Instead, we strive to provide the highest quality of care and ensure our clients and their families feel supported. Your appreciation means a lot to our team.


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Review from O H (Son of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Home Instead has been first-class. The care for my mother has been exemplary in terms of care kindness and attention and companionship. Communication with the office has been clear and consistent.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you so much for your wonderful review of our service. Our care professionals thoroughly enjoy visits to your Mum and the relationships that have developed over the years. I will ensure your kind words are passed onto the team.


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Review from C M (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would highly recommend using Home Instead East Cheshire. They have cared for my Mum for the last year and a half. All the staff do a fabulous job and she looks forward to them coming. They are more than happy to adapt to her ever-changing needs which enables her to carry on living in her own home.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Many thanks for your kind review it's wonderful to hear Mum looks forward to her care professionals visiting and the service is adapting to meet her changing needs. I will ensure to pass on your positive comments to her team.


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Review from S W (Wife of Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very caring and attentive. Easy to talk to and management were always available to answer questions.

Reply from Lorna Hanson, Area Operations Manager at Home Instead (East Cheshire)

Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our Care Professionals caring and attentive. Providing compassionate care and being available to support our clients and their families are top priorities for us and it's great to know we met your expectations.


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Review from A G (Son of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to everyone at Home Instead for their support.
Our circumstances are that my mother needs assistance with every aspect of daily life, suffering from Alzheimer's and Vascular dementia and the other ailments of old age. Desperate to keep her at home I live with and care for her full time, while
still trying to earn a living. Ladies from Home Instead visit a couple of times each week to provide companionship and practical help to Mum, and to enable me to leave the house for errands etc. They are as much a support to me as they are for my mother and that's an important factor to consider when choosing care.
The manager at Home Instead works very hard to make sure carers fit my Mum's personality. I often need to add care to fit my business commitments and one of the staff always finds a solution, sometimes at very short notice, to alter the schedule. Carers are really kind and supportive to me and most importantly Mum, and very conscientious and reliable.

Reply from Lorna Hanson, Area Operations Manager at Home Instead (East Cheshire)

We are truly honoured to be part of your mother's care journey and to support both of you during this time. Our team strives to ensure that our Care Professionals not only provide exceptional care for your mum but also give you the support and peace of mind you need. It's wonderful to hear that the companionship and practical help we offer make a difference for both of you.


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Review from A F (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was recommended to me by a couple of people and has lived up to my expectations. Currently, just an hour morning and evening gives me the peace of mind that my mother, who is a type one diabetic and suffers from dementia, is in safe hands when we are away. I can rest assured that her injections
have been done correctly, she has taken her medication and has eaten well. Mum's carer is a perfect match for Mum, very gentle and calm, loves Mum's dog and nothing is too much trouble. Her notes on the portal are detailed giving me reassurance that all is well. Home instead is professional and thorough, and all my queries have been dealt with efficiently. The service is flexible, and consistent, which gives me reassurance that should Mum require more support in the future they will be able to meet her needs as and when required.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Many thanks for your review of our service, we appreciate your feedback. It's wonderful that you have the reassurance and the Care Professional is a perfect match to enhance a personalized and enjoyable experience. I will pass on your kind words.


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Review from J M (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly Mum is just two weeks into her return from respite care in a care home back to living alone. Home Instead have been excellent at helping to make it a smooth transition back to her own home and this has been a great help as I live a considerable distance away.
Communication with staff has
been great. She's listened to my concerns and responded to any queries I have had promptly. She has been proactive in helping to get the help and support my Mum needs and nothing has been too much trouble for her and the team.
Despite only just starting to have daily help, my Mum seems to be settling into the new routine and happy. Home instead have given me peace of mind that my Mum is safe and able to continue living in her own home as she wishes.
We would be happy to recommend Home Instead.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Many thanks for your wonderful review, it's so reassuring to know that you feel supported by the Office team and Mum has settled back into her home environment. I will also pass your positive feedback to the Care Professionals who visit Mum


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Review from Lesley B (Daughter of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (East Cheshire) has been providing caregiver and companion services for my mum for 3+ years. The team are all super, they are very caring and considerate with my mum engaging her in lively conversation and taking the time to build their own relationship with her. The entire Home Instead
team is very accommodating, responding to our questions and requests in a timely manner. I find the Home Instead portal particularly helpful, it lets family members get a view into how each home visit has gone. I live far away from my mum so the daily updates give me confidence that she is getting the home care she needs. Home Instead is there when family cannot be and I would highly recommend them.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Many thanks for your kind review. Visits to your Mum are always positively engaging and it's reassuring that the portal is providing you as a family with the same reassurance. I will ensure the team are aware of your review.


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Review from R P (Daughter of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been extremely good with the care offered to my Dad. They were very helpful when I had to go into hospital, nothing was too much trouble to make sure not only that he was cared for but that I was supported too.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you for reviewing our service, its wonderful that you also feel supported your kind words will be passed on to the team.


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Review from S C (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been providing an absolutely exceptional service for my mum. The staff are all wonderful, so kind and caring and my mum loves her daily morning visits. Right from the start they have been so professional, listening carefully to our requests and going out of their way to fulfil them.
I would 100% recommend Home Instead and it's such a relief for myself knowing that my mum is in good hands. The ladies who care for my mum are so friendly, she completely feels at home with them and they work really hard to complete their tasks. Both my mum and myself couldn't be happier. Thank you.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you for reviewing our service our Care Professionals and key players thoroughly enjoy visits to Mum, we will ensure your kind words are passed on to the team.


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Review from Alison A (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has always been well-organized and prompt to reply to communications. The initial interview was thorough and conducted in a friendly manner. The carer allocated to my Mum was a really good match and my Mother looked forward to and enjoyed the companion visits, doing the shopping and laundry
together. New carers were always introduced by someone that my Mother had already met. Although my Mum only used the Home Instead services for about 6 months this did extend the time that she was able to live in her own house before deciding to move into a care home and this greatly improved her quality of life during this time. Many thanks to the staff at Home Instead for running such a professional and personal care service.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Many thanks for your positive review, the team and key players enjoyed being involved in supporting your Mother. I will pass on your kind words to the team.


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Review from J Y (Client) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Greatly appreciate very prompt timekeeping. Staff are well informed and conscientious about reading up and finding out about client needs and wants.
Very prompt response from office when needed.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you for reviewing our services, the team of care professionals and key players look forward to the visit.
I will pass on your kind words.


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Review from Susan L (Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faced with a hip replacement and realising that I would need some assistance and reassurance in the first couple of weeks I investigated local agencies. It was on the advice of a personal connection that I talked to a care professional and was recommended Home Instead.
I was impressed with the extremely
comprehensive first interview and I can only say that all my concerns were addressed in full. The compatibility of the staff sent was excellent and the service efficient from start to finish. In addition, the agency has mostly long-term clients and yet a great effort was made for someone who was only requiring a short service to ensure continuity of staff wherever possible.
I would have no hesitation to recommend Home Instead and should I require help in the future it will be my go-to agency.
My thanks to all for a great service.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you for your positive review, the consultation is comprehensive but enables us to match our care professionals. It was a pleasure to support you post op and I will pass on your kind comments to the team.


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Review from James B (Son-in-law of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have now used Home Instead East Cheshire for over six months and found their service to be top-rate.
Looking after both my elderly parents-in-law. One with dementia and incontinence issues.
The carers provided tend to be provided from a small pool of about 5/6 carers meaning there is continuity
and relationships built between carer and patient.
The manager and her team have been very flexible when required with hospital stays, changes in needs etc, requiring changes in visit times and quantity of visits.
We have confidence that our parents are getting all the care and requirements they need and have helped relieve the pressure and burdens on us.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you for reviewing our service, our care professionals enjoy the visits and our key players are happy to ensure you are informed of any changes. I will pass your positive feedback to the team.


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Review from Tina C (Daughter of Client) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been extremely supportive to me, as I live far away from my dad and it’s been a great comfort knowing that he is in the caring hands of such a wonderful team. The communication is excellent and I never feel rushed on the phone, there is always time to sort out any worries I may have.
My dad is having two calls a day and I know he looks forward to the banter and companionship from the carers, alongside the personal care they provide. Always a smile and a joke, when he’s a bit down and they always make sure he’s settled and comfortable before leaving, even if that means going over time a bit. They make sure that Dad is offered a variety of foods and if he refuses his meal, or doesn’t eat much, they double up on deserts and endless cups of coffee/tea /juice etc. He never goes hungry and is well-hydrated. They sit with him and discuss the morning newspaper or chat about past hobbies and interests or watch a bit of morning TV together. Home instead is an extended family, when family can’t be there.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you so much for your kind review. The team enjoy visiting your dad and making a difference in his day as he does for them.
I will pass on your kind words to the team.


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Review from G T (Wife of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has frontotemporal dementia benefits so much from having a companion service from Home Instead every week. He goes for a walk and coffee and a good chat with his companion, and it really helps us both that he is able to chat with someone different. His companion is really nice, patient, friendly
and caring, and she supports what he wants to do during the time he is with her - she has become his friend, which is lovely. We have found the Home Instead team very helpful and flexible to our needs. They always respond very quickly to any changes we need to our schedule of care. This fills us with confidence for the future if and when we need to access more care in the home for my husband. We would recommend them very highly.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you so much for your kind review. Its great to hear that you both feel supported and confident with our service. I know the Care Professionals enjoy the visit and the social interaction.


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Review from Debbie F (Daughter of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum and I had our initial meeting with the manager from Home Instead, we felt confident we were in good hands. The staff and care provided are exceptional. The business is very well managed and organised but never loses the personal touch. Any queries are dealt with swiftly and effectively.
The staff provide wonderful personal care for my mum in her own home. Since we have had the carers from Home Instead, my mum's life and mine have been enriched. Huge thanks to all the staff.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you so much for the wonderful review, it has been a pleasure for our Care Professionals and key players to visit your mum enabling us all to have a positive start to our day. Your lovely comments will be passed on to the team.


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Review from G M (Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far I am very satisfied with the quality of care received. I have felt comfortable with all the careers that have come to give me support. Communication between myself and the staff in the office is very good indeed. I feel comfortable knowing that I could ring up with any queries or concerns and
be listened to and respected. The carers all engage in meaningful conversation and take an effort to get to know me and my family and my likes and dislikes.

Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you for your kind review, our Care Professionals and key players look forward to visiting you. It's great that you feel comfortable when communicating with the office it's lovely to chat with you. Your positive comments will be passed on to all the team.


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Review from Patrick B (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like these people. They have looked after me for a number of years and their carers have become my friends. I recommend them strongly. If any conditions of their work change, they explain it to me fully.

Reply from Daniel Bainbridge, Manager at Home Instead (East Cheshire)

Your team of care professionals thoroughly enjoy every moment of their visits with you. Our care professionals and our team of key players based in our offices are more than happy to ensure we communicate all changes with you and ensure that you have all the information you need around your service. Thank you for your very kind words and we will ensure your care professionals are made aware of your comments.


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Home Instead (East Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Home Instead (East Cheshire) is calculated as follows: ( (119 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 129 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Cheshire) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (6)

Rajan

Rajan Panesar

Job Title: Managing Director

Joined: 2021

I have had a career in Senior Management within the FMCG, and grocery retail sectors over the past 12 years. My experience in these roles, it has allowed me to truly understand the importance of delivering on promises with a focus on quality service and building strong, lasting relationships.


After witnessing the shortcomings of the care sector with a loved one, I was driven to find a world-class care provider - this is where I was introduced to Home Instead. I knew I had discovered an organisation that has a visceral desire to provide quality care to all clients and support families wherever possible.


Our primary focus is to deliver the very best care for all our clients, and we look forward to talking to you more about what Home Instead East Cheshire can do for you.


Daniel

Daniel Bainbridge

Job Title: Director of Operations

Joined: 2021

I joined the East Cheshire team of Home Instead in 2021 as the Registered Care Manager, supporting the team to provide person-centred, high-quality, relationship-led care.


Over the past 14 years, I have worked within various Health and Social Care environments and now bring the skills and knowledge I have gained over the years to Home Instead. My role involves overseeing the service ensuring that all our clients receive the best possible levels of support and managing the overall delivery of our service within East Cheshire. Having personal experiences of care at home for my own family, I understand the importance of matching our clients with the right Care Professionals to provide the right mix of personal touch and expertise.


Every day, I support our office team and Care Professionals ensuring that we know all the little things which make care personal for our clients to achieve the outcomes they want to achieve. We do this whilst remaining responsive to changing needs and providing a bespoke service to everyone we support. I look forward to speaking to our clients, their families and our Care Professionals each day.


I strongly believe that people should be able to remain living at home and in a way in which they choose to do so, and the Home Instead ethos enables us to do just that!


Bev

Bev Dingle

Job Title: Registered Care Manager

Joined: 2015

I have been working in the private sector for 31 years, in different roles including the Dementia journey. The last 7 years with the family at Home Instead, delivering the training and recently becoming the Registered Care Manager. This is where I feel I have grown, not in height.. but in my knowledge and understanding of the clients and their family's trepidation of the journey ahead.


It is very rewarding being able to reassure them of our high standard of care and respect and watching the professional friendship grow.


My social time is spent with family and friends enjoying holidays abroad and camping under the stars with my growing family.


Teryl

Teryl Knowles

Job Title: Administration Assistant

Joined: 2016

I joined Home Instead in June 2016 as an admin assistant from a banking and sales background. After caring for my mother I appreciate the wonderful support Home Instead Provides. I have lived locally all my life and in my spare time enjoy spending time with my family and horses.


Lorna

Lorna Hanson

Job Title: Area Operations Manager

Joined: 2022

I joined the Home Instead team in May 2022 to help recruit and retain the highest quality Care Professionals for our wonderful clients. More recently, I now support our Group from an operations perspective.


I have more than a decade of experience in management and recruitment, and I’m finding it incredibly rewarding to use these skills to have a positive impact on people’s lives.


When my dad was diagnosed with Motor Neurone Disease, I took on the role of carer alongside my mum, so I have first-hand experience of the role and I know what qualities and attributes to look out for in prospective candidates. As challenging as this was for me, I’m so grateful I could do this for my dad in his time of need.


When I’m not working, I’m usually spending time with my children and partner. After years of shift work, it's lovely to have ‘normal’ working hours so I can spend more time in the evening and on weekends with my loved ones.


Chris

Chris Davenport

Job Title: Client Services Manager

Joined: 2022

I started my journey with Home Instead in May 2022 as a part-time Care Professional as I was looking for a more rewarding career and quickly progressed and moved into the office as a Key Player.


In my role as Client Services Manager, I support the scheduling team and quality team to ensure our clients receive the best possible service and care.


Frequently Asked Questions about Home Instead (East Cheshire)

What Type of Services does Home Instead (East Cheshire) offer?

Home Instead (East Cheshire) offers Home Care.

How many Carers does Home Instead (East Cheshire) employ?

Home Instead (East Cheshire) employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Cheshire) to verify any information. View our terms and conditions. Home Instead (East Cheshire) has a Platinum Service – more info.