Home Instead (East Cheshire)

2 Roadside Court, Alderley Road, Chelford, Macclesfield SK11 9AP
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9.9 78 Reviews
  • Home Instead (East Cheshire), Macclesfield
Home Instead (East Cheshire) is committed to providing high quality care and companionship, helping clients to live independently, making the most of their days and surroundings.

The provider has strong local links which it utilises to have a positive and wide-ranging effect on community life. The majority of Care Professionals have undergone an accredited training programme in dementia and Alzheimer's.

All Home Instead services have been established with a commitment to tailor-made, one-to-one at home care that is flexible and carried out by friendly individuals.

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Care Provided by Home Instead (East Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Dunkerley (Care Manager)

Funding & Fees Guide for Home Instead (East Cheshire)

  • Prices

  • Prices start from £38.95 per hour

  • Our fee chart can be provided upon request

Home Instead (East Cheshire) Reviews (78)

Total of 78, showing 21-40
9.9

Home Instead (East Cheshire) has a Review Score of 9.9 (9.907) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (East Cheshire) has 78 reviews.

Overall Experience

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Date Published

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Review from Simon B (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was in her early 90s when looked after by carers from Home Instead for the 3 years to February 2023. She had carers with her all morning plus early evening. Whilst we her sons visited a lot, we both lived a long way away, so we needed to be able to rely on carers.


The individual carers

were excellent – very professional, experienced, and very responsive and caring. They were very receptive to mum’s desires to go in the garden, or go for a drive into the countryside or whatever. Whilst there were a few changes of personnel over the years, there was a great deal of stability and most carers were with mum for a long time.


The organisation of Home Instead was also excellent. We felt very confident about mum’s safety and well-being. Whilst very occasionally carers were unavoidably a little late, someone always came; mum was never left alone for long. We were kept informed about her health, and always advised of any incidents. We would recommend Home Instead very highly.


Reply from Bev Dingle, Registered Care Manager at Home Instead (East Cheshire)

Thank you so much for the wonderful review, our care professionals have a great relationship with Mum and look forward to the visits. The positive feedback will be passed on to the team.


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Review from Marcia W (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (East Cheshire) are absolutely brilliant. I would recommend them to anyone. They have never let me down and that means so much. All the people are fantastic and they are so experienced. I feel so supported by them after what I have been through in the past. Can never thank you enough.

Reply from Daniel Bainbridge, Manager at Home Instead (East Cheshire)

Our key players and care professionals are so pleased to hear how happy you are with our service. It is a pleasure for them to visit you each day!


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Review from S C (Daughter of Client) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very thorough initial assessment of Mum's needs and a meeting to introduce her to her team of carers, Mum's support package started in September.
Mum's carers are respectful, caring, friendly and professional. Communication from the carers about Mum's needs has been excellent. In a rapidly
changing situation, their observations of any additional needs or suggestions regarding equipment or tips to improve Mum's day-to-day life have been welcome.
The office responds very quickly to emails and phone calls and has been able to sort out any changes to the rota that we have requested.
We contacted Home Instead after hearing positive reports about them. We would be happy to recommend them.

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Review from Cally S (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in the Southern Hemisphere and have been back twice this year, once for my Mother's funeral and the second time for my Father's 90th birthday. Home Instead have been coming on and off for about seven years - probably longer - the first occasion was help after my Mother's hip operation. Since
short periods of help in the early days it became 7 days a week for my Mother, now for my Father. At all times over this period, we have never had anything but good natured help, professional attention, friendliness and kindness. I know that when back home I can call at any time and check in with the office if I have a concern or want an accurate update instead of the standard "We're fine"! I feel extremely fortunate to have such a good team to care for my parents, and really appreciate their hard work and cheerful faces every morning. Communication has always been good and nothing is too much trouble. Between us, all everything works brilliantly. I would highly recommend my local team.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Thank you for your wonderful review. Our Care Professionals and Office Team had amazing relationships with Mum which have naturally developed with Dad over the years and more so in recent months. I know that our Care Professionals are happy when Dad is on their schedule for the upcoming week and can't wait to see him! We will be sure to ensure that your kind words are passed on to the Care Professionals.


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Review from C T (Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is very good.
Holidays and a change of management could cause some hiccups.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Thank you for reviewing our service. We appreciate there have been some changes within our management team and are confident that our new arrangements now prevent any minor issues which may have presented during the transition process. Our Care Professional enjoys their visits and we look forward to supporting you and your husband further.


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Review from J D (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been brilliant, they were like a knight in shining armour coming to our rescue when we were let down at short notice by another agency.
It has now been two months since they started caring for dad and I'm able to feel much more relaxed as I feel he's in good hands.
Their management
and staff have all been wonderful and my dad is a lot happier than he was previously.
The carers are all very kind and skilled at finding ways to engage Dad and have a chat, he's been complimentary about them.
Nothing is too much trouble and they've been proactive in suggesting ways they can help.
Communication has been very good and their staff are trained to deal with dementia, which is one of my dad's health issues. The previous agency also said their staff were trained in dealing with dementia but it became obvious that some of them had no idea.
They may be a little more expensive than others, but sometimes you get what you pay for and I feel very thankful to have found them.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Thank you for your review - our Care Professionals have loved getting to know dad, and look forward to spending time with him and supporting him at home.


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Review from Cheryl S (Client) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with Home Instead for seven months and I wouldn't use any other care company. The carers are fantastic nothing is too much trouble. Any problems are sorted straight away. They have helped my confidence build. Home Instead are excellent, I would recommend them 110%.

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Review from Karen M (Client) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get picked up at home and taken for shopping trips. Have a good time and lots of laughs.

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Review from Joanna F (Daughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead enough for the support and care they have shown to my parents. Before they arrived due to Dad's dementia and Mum's conditions they weren't eating or taking medications regularly, just sleeping day and night. After just two weeks the difference is amazing, I've got my mum
back and Dad is interacting which is fantastic. You have given them a new lease of life. Thank you.

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Review from Rupert B (Son of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last year, Home Instead has provided daily care for my mother, who is over 90 with moderate dementia as well as hearing and vision defects. They are consistently attentive and empathetic and provide proper care, not just box ticking. Levels of communication with family are excellent to ensure
they do the job properly and the client feels properly valued and looked after. My mother is not the easiest customer but is uniform in her praise of the work done and crucially her liking for all the carers - no favourites, and none that she isn't pleased to see. I would wholeheartedly recommend Home Instead from both the care and administrative points of view.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Hello. Thank you so much for your words about our care professionals and our team of key players at the office. We will ensure your kind words are passed through to mum's team of care professionals.


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Review from Kevin L (Son of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family has only required the the support from the Home Instead team recently to help with our parent who has dementia and living on her own at home.
From the initial contact we received a professional response putting the needs of the user first discussing the most appropriate plan of support.
The
care that is being provided is of a high standard and the people delivering it are so caring and take time to talk and get to know the client.
Communication is again of a high standard passing information on regarding any changes for example I received a telephone call from the manager asking if it would be ok for them to introduce another carer as we coming into holiday season and staff would be on leave. This is very proactive and again putting my parents needs first.
Overall extremely impressed with the service.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Thank you so much for your review of our service. Our Care Professionals have thoroughly enjoyed getting to know mum, and tailoring their approach to provide support the way in which mum would like it.


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Review from Emma C (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead highly enough for the care they provided for my Mum. The carers were all amazing in going out of their way to make Mum comfortable. They happily made her favourite meals and did the household chores in her preferred way. They showed unfailing kindness and respect to her
so that she looked forward to their visits and considered them friends. The team readily adapted to the changes and increased the care mum needed as time went on. We couldn't have asked for better care for her. Thank you so much.

Reply from Daniel Bainbridge, Registered Care Manager at Home Instead (East Cheshire)

Thank you for your kind words - our Care Professionals thoroughly enjoyed the time they spent with mum and supporting her to stay at home as long as she was able to do so.


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Review from Barbara A (Daughter of Client) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise Home Instead and their wonderful carers highly enough. They often go above and beyond the call of duty and are kind, considerate and very respectful when looking after my father. He sees them all as friends and really enjoys their visits. They make a huge difference to his life and
to the rest of the family as we know how well he is being looked after.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you very much for your kind review and we shall pass this on the caregivers and team.


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Review from Grace N (Wife of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care gave me the help and support needed at a time when my husband could not be left alone in the house. I was grateful that his last days were spent at home - until the end when he was admitted to hospital and sadly died there after one week.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

It is always a pleasure to support you both over our time with you.


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Review from C B (Son of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been pleased and reassured by the level of professionalism shown by Home Instead and its carers. Seldom have we been let down. Carers do just that, and go beyond the service description when needed.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you so much for your kind review and we shall pass it on to our CAREGivers.


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Review from Paul B (Nephew of Client) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of Home Instead now for 2/3 years and are more than happy with the service they provide. We have found the carers to be extremely efficient in the work they carry out sometimes going above and beyond their duties. All of them have a very friendly nature and most importantly,
my aunt is more than pleased, so much so, that she calls them friends. With living some distance away, it is of great satisfaction to know that she is being cared for by a very professional team that caters for all her needs. I would have no hesitation in recommending their services to anyone else safe in the knowledge that they are more than capable of handling all situations.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you for your kind words. The team appreciates your feedback.


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Review from Charlotte C (Daughter-in-law of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided a great service for my father-in-law, nothing is too much trouble, all of our requirements have been met and the staff both at management level and those giving the care have been fantastic. My father-in-law considered his 'ladies' to be friends. Home Instead has given us
comfort in being able to leave the professionals to what they do best and have helped to alleviate some of the pressure from us of caring and worrying for a loved one.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you so much for your kind review. It is always a great pleasure for us.


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Review from Mick W (Son of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care for two years. Initially, she only needed one call per day, but late last year she suffered a stroke. It was the carer who found Mum. She handled the emergency brilliantly, summoning an ambulance, and then with her manager they proceeded to tidy the house and make it secure.
They also kept me informed about what was happening.
Mum now has three calls per day, but with the support of her carers, she is able to remain independent, at home, which is a key priority for her. The carers do whatever needs to be done, and the team communicate with me and advise if changes need to be made.
I am very happy with the support they give us.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

We could just say thank you so much for your kind words, but every response means so much to us and in particular the CAREGivers.


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Review from Eileen J (Daughter of Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my parents for the last 4 years. All the caregivers treat my mum and dad with such kindness and respect; often going that extra mile. It is not just the caregivers that have been great, it has been the office staff and management. I feel that I have been fully supported
in what has been a roller coaster of emotions. Thank you.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

We thank you for this review. It has always been our pleasure and we shall pass this on to the CAREGivers.


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Review from J B (Wife of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been associated with Home Instead Senior Care for the past decade. My sister-in-law received the highest possible quality of care during that period. Sadly she passed away recently and Home Instead Senior Care were represented at the funeral by people from all levels of the company. The consistency
of the team of carers is fundamental in the quality of care Home Instead Senior Care are now providing support to my husband. He looks forward to Wednesday morning pursuing his passion of arts and crafts. This means I can enjoy some 'me' time. Thank you Home Instead Senior Care (East Cheshire).

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

We thank you very much for these kind and thoughtful words


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Home Instead (East Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Home Instead (East Cheshire) is calculated as follows: ( (119 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 129 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Cheshire) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (6)

Rajan

Rajan Panesar

Job Title: Managing Director

Joined: 2021

I have had a career in Senior Management within the FMCG, and grocery retail sectors over the past 12 years. My experience in these roles, it has allowed me to truly understand the importance of delivering on promises with a focus on quality service and building strong, lasting relationships.


After witnessing the shortcomings of the care sector with a loved one, I was driven to find a world-class care provider - this is where I was introduced to Home Instead. I knew I had discovered an organisation that has a visceral desire to provide quality care to all clients and support families wherever possible.


Our primary focus is to deliver the very best care for all our clients, and we look forward to talking to you more about what Home Instead East Cheshire can do for you.


Daniel

Daniel Bainbridge

Job Title: Director of Operations

Joined: 2021

I joined the East Cheshire team of Home Instead in 2021 as the Registered Care Manager, supporting the team to provide person-centred, high-quality, relationship-led care.


Over the past 14 years, I have worked within various Health and Social Care environments and now bring the skills and knowledge I have gained over the years to Home Instead. My role involves overseeing the service ensuring that all our clients receive the best possible levels of support and managing the overall delivery of our service within East Cheshire. Having personal experiences of care at home for my own family, I understand the importance of matching our clients with the right Care Professionals to provide the right mix of personal touch and expertise.


Every day, I support our office team and Care Professionals ensuring that we know all the little things which make care personal for our clients to achieve the outcomes they want to achieve. We do this whilst remaining responsive to changing needs and providing a bespoke service to everyone we support. I look forward to speaking to our clients, their families and our Care Professionals each day.


I strongly believe that people should be able to remain living at home and in a way in which they choose to do so, and the Home Instead ethos enables us to do just that!


Bev

Bev Dingle

Job Title: Registered Care Manager

Joined: 2015

I have been working in the private sector for 31 years, in different roles including the Dementia journey. The last 7 years with the family at Home Instead, delivering the training and recently becoming the Registered Care Manager. This is where I feel I have grown, not in height.. but in my knowledge and understanding of the clients and their family's trepidation of the journey ahead.


It is very rewarding being able to reassure them of our high standard of care and respect and watching the professional friendship grow.


My social time is spent with family and friends enjoying holidays abroad and camping under the stars with my growing family.


Teryl

Teryl Knowles

Job Title: Administration Assistant

Joined: 2016

I joined Home Instead in June 2016 as an admin assistant from a banking and sales background. After caring for my mother I appreciate the wonderful support Home Instead Provides. I have lived locally all my life and in my spare time enjoy spending time with my family and horses.


Lorna

Lorna Hanson

Job Title: Area Operations Manager

Joined: 2022

I joined the Home Instead team in May 2022 to help recruit and retain the highest quality Care Professionals for our wonderful clients. More recently, I now support our Group from an operations perspective.


I have more than a decade of experience in management and recruitment, and I’m finding it incredibly rewarding to use these skills to have a positive impact on people’s lives.


When my dad was diagnosed with Motor Neurone Disease, I took on the role of carer alongside my mum, so I have first-hand experience of the role and I know what qualities and attributes to look out for in prospective candidates. As challenging as this was for me, I’m so grateful I could do this for my dad in his time of need.


When I’m not working, I’m usually spending time with my children and partner. After years of shift work, it's lovely to have ‘normal’ working hours so I can spend more time in the evening and on weekends with my loved ones.


Chris

Chris Davenport

Job Title: Client Services Manager

Joined: 2022

I started my journey with Home Instead in May 2022 as a part-time Care Professional as I was looking for a more rewarding career and quickly progressed and moved into the office as a Key Player.


In my role as Client Services Manager, I support the scheduling team and quality team to ensure our clients receive the best possible service and care.


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