Home Instead (East Cheshire)

2 Roadside Court, Alderley Road, Chelford, Macclesfield SK11 9AP
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9.9 78 Reviews
  • Home Instead (East Cheshire), Macclesfield
Home Instead (East Cheshire) is committed to providing high quality care and companionship, helping clients to live independently, making the most of their days and surroundings.

The provider has strong local links which it utilises to have a positive and wide-ranging effect on community life. The majority of Care Professionals have undergone an accredited training programme in dementia and Alzheimer's.

All Home Instead services have been established with a commitment to tailor-made, one-to-one at home care that is flexible and carried out by friendly individuals.

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Care Provided by Home Instead (East Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Dunkerley (Care Manager)

Funding & Fees Guide for Home Instead (East Cheshire)

  • Prices

  • Prices start from £38.95 per hour

  • Our fee chart can be provided upon request

Home Instead (East Cheshire) Reviews (78)

Total of 78, showing 41-60
9.9

Home Instead (East Cheshire) has a Review Score of 9.9 (9.907) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (East Cheshire) has 78 reviews.

Overall Experience

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Review from D A (Daughter of Client) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for the past nine months for in-home care for our father who has Alzheimer's. The administrative team have always been very helpful and supportive in identifying our needs and responsive to our questions, and all of the carers that we have had have been professional, well trained,
kind and have in some cases become valued members of our 'extended family' as they provided care for our father.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you very much indeed for your kind words. We are very grateful.


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Review from Gillian W (Daughter of Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Home Instead are extremely kind, supportive, caring and very helpful. The service we receive is first-class, the ladies always go the extra mile. Our father's face lights up every time they arrive and this is a real joy to see, knowing how pleased Dad is to see them. The way they interact
is lovely to watch, they make our father feel very special. We would recommend Home Instead to everyone, without their help and experience this process would of been so very much harder. When we leave Dad we know all of his needs are taken care of and it’s such a weight off our shoulders. All the ladies are so lovely and they can’t do enough to help, they are truly amazing. Thank you to everyone at Home instead.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

All we can say is that we were blown away by your review. Thank you ever so much.


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Review from Pam W (Daughter of Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead have been amazing, Mum now has a smile on her face again and looks forward to her new friends visiting her every day. The pressures on us are reduced drastically as we no longer have to worry about whether Mum has had a meal and can now visit and do other jobs for her or just
visit and enjoy her company. I would highly recommend Home Instead they have given Mum her life back.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

Thank you ever so much for your kind words. It really does make our jobs worthwhile to see a smile on our clients' faces.


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Review from M M (Daughter of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and service provided by Home Instead are first class. Mum' team of 3 ladies, not only care for her, they quite clearly care about her too. She looks forward to their visits and thinks of them as friends. They go out of their way to help her to be as independent as possible, whilst ensuring
her needs are met. The organisation is very professional. The staff are well trained and supported in their care roles, and communicate regularly with me. I would definitely recommend Home Instead to anyone looking for client focused care for a loved one.

Reply from Steve Akroyd, Owner at Home Instead (East Cheshire)

In these troubling times, it is a delight to receive a glowing reference and makes all of our efforts worthwhile. We thank you.


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Review from M S (Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have an excellent team. Just one hour in the morning, but I find they buck me up for the rest of the day.

Reply from Steve Akroyd at Home Instead (East Cheshire)

We thank you for your kind review and hope to buck you up for much longer!


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Review from S R (Daughter of Client) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Complete peace of mind that mum has the help she needs in the morning and is "set up" for the day ahead.
It is reassuring that mum has someone visiting every day when I am unable to do so. Checking on shopping and that laundry is done as needed.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you for your kind and thoughtful review. It has always been a pleasure.


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Review from J Y (Daughter of Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since receiving care from Home Instead the difference it has had on my Mum's day to day life and those around has been fantastic. It has given everyone peace of mind and whilst Mum was very reluctant to start, it has now become an accepted part of her life. The caregivers could not have been chosen
better. I often arrive to find Mum having a lovely chat whilst all her essential needs are attended to. For the first time in two years, I have been away for 10 days without worrying about what I would find on my return.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you very much for your kind and thoughtful response.


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Review from Shirley H (Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved here in 2011 in order to be near our daughter who lives in Langley. Our daughter made arrangements for Home Instead to assist and ensure that we had a care package in place and we have been looked after for an hour each morning. It has been the basis of our continued independence in our old
age. We can leave the washing to be hung out in the garden or on the radiators and in the boiler room when the weather is not suitable for drying the clothes. The carers are very willing to manage my feet and lower legs which give me much relief. They quickly learn how to be helpful and don't need to ask for instructions.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you so much for your thoughtful review.


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Review from John E (Father-in-law of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day a care programme was in place, all the carers came to see my daughter in law and from that moment gave her care and most importantly maintained her dignity at all times.
Nothing was too much trouble from doing the shopping, cooking, cleaning and taking her out.
I cannot praise
enough the management and carer team for going that extra mile.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you ever so much for giving us this kind and thoughtful feedback.


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Review from M S (Wife of Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It became apparent that I needed help with my husband. I needed a break and Home Instead stepped in doing the night shift, getting my husband up and dressed and putting him to bed at night. The people in our team are exceptional and a cut above the normal carers I have met in the past. My husband has
always had the best things in life and I think he deserves the best in his carers, which he now has.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you ever so much for your kind and thoughtful response.


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Review from P F (Client) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to complete this review. I could not ask for any more - the helpers are so good, kind and friendly.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you for your kind words.


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Review from Ian R (Son of Client) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In difficult circumstances, my mother's reluctance to accept the care - your team did as much as they could to win her over.
Hopefully, we can re-contact you if/when your services are more acceptable to my mother.

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Review from Susan W (Friend of Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead cared for our friend for a year after she was widowed and already had dementia and several physical disabilities. We found it quite easy and quick to set up the care package. The staff were super (the best of them superlative). The office was always on the end of the phone and they went
the extra mile on several occasions. Advice was given and appreciated (and quoted) when it was time to seek residential care.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you for your kind review.


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Review from C H (Daughter of Client) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Home Instead Senior Care (East Cheshire) treat my mother with the utmost respect. They genuinely seem to care about her. She looks forward to them coming and they have always been punctual. They will do anything for her from general cleaning to preparing food and trips out. I would highly
recommend this company.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you so much for your kind review


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Review from C W (Daughter of Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Home Instead has made such a difference to my life. I was really struggling before they took over the morning call but now I know that she'll have a good breakfast and a safe shower. She really looks forward to their visits and regards them as friends, she can't speak of them highly
enough. Nothing seems to be too much trouble to them and they'll give me a call if they feel there's anything I need to know. Thank you so much for such a professional reliable and most of all caring service.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you so much for your kind review.


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Review from Julia D (Daughter of Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I needed help with my parents-in-law, I researched the options fully. I chose Home Instead Senior Care (East Cheshire) as I was so impressed with the reviews. Several years later, it is now my pleasure to echo what many have already stated. The care my parents-in-law have received has been outstanding
at every level! All the carers have a high EQ and have clearly been through a rigorous vetting and training programme. Without exception, they managed to strike the right balance of professionalism, initiative and most importantly humanity. The management team are consummate professionals totally dedicated and authentic in their mission to get it right for the individual.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you very much for your very kind review.


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Review from A P (Daughter of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care given to mam by the Home Instead Senior Care (East Cheshire) team is of an excellent standard. They take time to get to know her and show her much kindness by the way they treat her. My mother and I are very happy with her carers and appreciate their thoughtful ways.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you very much for your kind words.


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Review from Jane R (Client) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Companionship
I am elderly with disabilities and use a wheelchair most of the time. My requirement is to be taken for an occasional outing by car, then to be pushed around in the chair where necessary. Home Instead have provided me with this companionship service since November 2011. Each of my three
companions since then has been wonderful - helping wherever necessary, but never in a patronising manner, and fun is always part of our conversations.
I have always found the office staff and proprietor obliging and pleasant to deal with, and I would recommend this company. Should my health condition worsen, I shall stay with Home Instead for my future care needs.

Reply from Steve Akroyd at Home Instead (East Cheshire)

Thank you very much for your kind words.


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Review from Anthony H (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most impressive start to a relationship. I look forward to the future working together.

Reply from Steve Akroyd, M.D. at Home Instead (East Cheshire)

Thank you, Mr H, for your kind words and we'll have to keep up the good work!


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Review from Jayne D (Daughter of Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely pleased with the service that Home Instead Senior Care (East Cheshire) provide. My mum has two designated carers which is nice because they get to know mum and mum gets to know them. Nothing is too much trouble for the carers. I would recommend Home Instead Senior Care (East Cheshire)

Reply from Kinga Stepien-Bialy, Registred Care Manager at Home Instead (East Cheshire)

Thank you so much for your kind comments.


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Home Instead (East Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Home Instead (East Cheshire) is calculated as follows: ( (119 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 129 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Cheshire) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

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Meet the Team (6)

Rajan

Rajan Panesar

Job Title: Managing Director

Joined: 2021

I have had a career in Senior Management within the FMCG, and grocery retail sectors over the past 12 years. My experience in these roles, it has allowed me to truly understand the importance of delivering on promises with a focus on quality service and building strong, lasting relationships.


After witnessing the shortcomings of the care sector with a loved one, I was driven to find a world-class care provider - this is where I was introduced to Home Instead. I knew I had discovered an organisation that has a visceral desire to provide quality care to all clients and support families wherever possible.


Our primary focus is to deliver the very best care for all our clients, and we look forward to talking to you more about what Home Instead East Cheshire can do for you.


Daniel

Daniel Bainbridge

Job Title: Director of Operations

Joined: 2021

I joined the East Cheshire team of Home Instead in 2021 as the Registered Care Manager, supporting the team to provide person-centred, high-quality, relationship-led care.


Over the past 14 years, I have worked within various Health and Social Care environments and now bring the skills and knowledge I have gained over the years to Home Instead. My role involves overseeing the service ensuring that all our clients receive the best possible levels of support and managing the overall delivery of our service within East Cheshire. Having personal experiences of care at home for my own family, I understand the importance of matching our clients with the right Care Professionals to provide the right mix of personal touch and expertise.


Every day, I support our office team and Care Professionals ensuring that we know all the little things which make care personal for our clients to achieve the outcomes they want to achieve. We do this whilst remaining responsive to changing needs and providing a bespoke service to everyone we support. I look forward to speaking to our clients, their families and our Care Professionals each day.


I strongly believe that people should be able to remain living at home and in a way in which they choose to do so, and the Home Instead ethos enables us to do just that!


Bev

Bev Dingle

Job Title: Registered Care Manager

Joined: 2015

I have been working in the private sector for 31 years, in different roles including the Dementia journey. The last 7 years with the family at Home Instead, delivering the training and recently becoming the Registered Care Manager. This is where I feel I have grown, not in height.. but in my knowledge and understanding of the clients and their family's trepidation of the journey ahead.


It is very rewarding being able to reassure them of our high standard of care and respect and watching the professional friendship grow.


My social time is spent with family and friends enjoying holidays abroad and camping under the stars with my growing family.


Teryl

Teryl Knowles

Job Title: Administration Assistant

Joined: 2016

I joined Home Instead in June 2016 as an admin assistant from a banking and sales background. After caring for my mother I appreciate the wonderful support Home Instead Provides. I have lived locally all my life and in my spare time enjoy spending time with my family and horses.


Lorna

Lorna Hanson

Job Title: Area Operations Manager

Joined: 2022

I joined the Home Instead team in May 2022 to help recruit and retain the highest quality Care Professionals for our wonderful clients. More recently, I now support our Group from an operations perspective.


I have more than a decade of experience in management and recruitment, and I’m finding it incredibly rewarding to use these skills to have a positive impact on people’s lives.


When my dad was diagnosed with Motor Neurone Disease, I took on the role of carer alongside my mum, so I have first-hand experience of the role and I know what qualities and attributes to look out for in prospective candidates. As challenging as this was for me, I’m so grateful I could do this for my dad in his time of need.


When I’m not working, I’m usually spending time with my children and partner. After years of shift work, it's lovely to have ‘normal’ working hours so I can spend more time in the evening and on weekends with my loved ones.


Chris

Chris Davenport

Job Title: Client Services Manager

Joined: 2022

I started my journey with Home Instead in May 2022 as a part-time Care Professional as I was looking for a more rewarding career and quickly progressed and moved into the office as a Key Player.


In my role as Client Services Manager, I support the scheduling team and quality team to ensure our clients receive the best possible service and care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Cheshire) to verify any information. View our terms and conditions. Home Instead (East Cheshire) has a Platinum Service – more info.