Lauriem Complete Care Ltd - Deal

32 Albert Road, Deal CT14 9FE
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9.7 28 Reviews
  • Lauriem Complete Care Ltd - Deal, Deal
Lauriem specialises in providing exceptional, compassionate care tailored to the needs of service users and their families.

The friendly and dedicated team comprised of highly trained staff who work closely with clients to ensure a personalised approach to dementia care, domiciliary care, personal care, end-of-life care and more. Focused on helping clients live fulfilling lives and maintaining their independence, the team prioritise well-being and build trust with families, offering them peace of mind knowing their loved ones are in the best hands.

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Care Provided by Lauriem Complete Care Ltd - Deal

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Christine Quantock (Manager)

Funding & Fees Guide for Lauriem Complete Care Ltd - Deal

  • Prices

  • Starting from £20.36

  • Further details available upon request.

Lauriem Complete Care Ltd - Deal Reviews (28)

Total of 28, showing 1-20
9.7

Lauriem Complete Care Ltd - Deal has a Review Score of 9.7 (9.697) out of 10, based on 11 reviews in the last 2 years. Over all time Lauriem Complete Care Ltd - Deal has 28 reviews.

Overall Experience

  • 21
  • 5
  • 2
  • 0
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Date Published

28
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1
11
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Review from V F (Wife of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my husband gets is very good and always happy.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for your review. We really appreciate you taking the time to share your experience, and pleased you are happy with our service. Your comments will be shared with the care team. Kind regards Lauriem


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Review from Mavis K (Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a carer for my husban, who has had heart surgery and two strokes, I have been very grateful for the help that carers support have put in place via Lauriem. Recently I have had knee surgery and used Lauriem in a private capacity. They were prompt in arranging this and the carers extremely helpful.
It is also extremely helpful to have a regular carer who is aware of jobs that are required.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to share your positive feedback and awarding us a five-star rating. We are thrilled to have made a positive impact on you and your husband’s well-being. It is always nice to hear nice comments about the carers and I will certainly share this with the team. Your feedback is invaluable in helping us continually enhance our services. Once again, thank you.


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Review from A G (Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit of my first carer, I knew I had made the right decision to use this company. My care plan was totally adhered to and the service provided was excellent, the prices charged were great value and all the staff who attended to me were kind and supportive. My dignity was maintained throughout
and I was given great encouragement at all times. I highly recommend Lauriem to anyone looking for a professional personal care team.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for taking the time to share your wonderful feedback about our services. We are thrilled about your positive experience with Lauriem’s care team. At Lauriem we are committed to providing the highest quality of care and support to our clients and your review reaffirms that we are on the right track. We understand that trusting someone to care for your well-being is a significant decision and we are delighted that you felt confident in your choice from the beginning. Maintaining your dignity and providing excellent service is our priority and we are pleased to know that we have met your expectations. Your recommendation means a lot to Lauriem and this is a true testament to the hard work and dedication of our care team. I will be sure to pass on your kind words to the team. Kindest regards.


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Review from F D (Daughter of Client) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's comments - always: Courteous, knowledgeable, prompt, attentive to client's needs, polite/friendly/jovial, reliable, thorough, reassuring, supportive and helpful, excellent team and the new carers always check the plan.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

We greatly appreciate your dad's positive feedback. It's clear that he's had a positive experience with our service and that the consistency high standard of service has made an impact. We're delighted he's found our team to be courteous, knowledgeable, attentive, reliable, and that their jovial demeanour has added to his positive experience. Thank you for sharing his thoughts with us! Kind regards


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Review from T B (Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would prefer to have a carer at similar times daily, ideally at around 8:30 am. I appreciate the difficulties that you have, in reality, it's only a minor issue. Otherwise, I find your staff helpful and generally a pleasure to see.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to provide your feedback. We truly value your input as it helps us improve our services. It is lovely to hear you find our staff helpful and enjoyable to interact with. We understand your desire for a consistent 8:30 am schedule and we are dedicated to accommodating all our valued clients, despite the challenges. Please feel free to contact the team with any questions or further discussions. Kind regards


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Review from P F (Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers for the most part are kind, friendly and cheerful. The new young carer at Caesar Court is outstanding. Some are kind but gormless one or two could not care less. Generally, though the carers are good. Time slots are chaotic and annoying, billing is a disaster and must improve. More flexibility
of care/help is needed in Caeser Court as residents are deteriorating in health and with age.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for sharing your feedback on your experience. We appreciate your input and acknowledgement of the kind, friendly and cheerful nature of our carers. We are also thrilled to hear that you find the new young carer outstanding. We understand that everyone’s experience may vary and we are committed to addressing any concerns raised. However, we kindly request that feedback be conveyed in a constructive manner that focuses on areas for improvement rather than using derogatory language. In terms of billing, we apologise for any confusion or dissatisfaction. We are currently making changes in our finance department to enhance our billing process. We appreciate your patience during this transition.


We value your feedback and encourage you to contact the management team directly if you would like to discuss your concerns in more detail. Your feedback is crucial in helping us continuously improve our services and create the best possible experience for our clients.


Kind regards


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Review from A M (Partner of Client) assisted by family/friend published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care workers are polite, pleasant, and caring to both myself and my partner. They are considerate to both our needs which is very important. They carry out their tasks with dignity and respect at all times. The office staff do their utmost to keep consistency with regular care workers and are very
pleasant and helpful when contacted.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for sharing your positive experience with us! Were thrilled to hear that our care team provided you with a courteous, respectful and helpful service. Your feedback means a lot to us and I will be sure to pass on your kind words to the team. Kind regards.


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Review from Frances C (Niece of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Lauriem six months ago when it became apparent that my aunt needed additional home support. Not living locally to my aunt they made a difficult situation easier to cope with. As time progressed we asked for additional services. They are punctual and always treat my aunt with respect and
patience. Communication between Lauriem and me is good and problems are immediately notified and dealt with. First-class service and everyone's efforts are very much appreciated.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to provide us with your feedback and for awarding us a five-star rating. We are thrilled to hear that we have been able to provide your aunt with the additional support she needed and that our team's punctuality, respect and patience have been appreciated. We understand that managing home support from a distance can be challenging and we're glad to have been able to alleviate some of those difficulties. I will be sure to let the team know of this review. Kind regards


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Review from Vanessa T (Daughter of Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very friendly and professional, they look after all Mum's needs in every way, Mum always looks forward to seeing them and having a chat. They always keep me posted if there is a problem or a change in any way. Mum and I always appreciate your hard work and dedication. Thank you all
so very much.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

We are truly grateful for your positive review of our care team. Your comments about their friendly and professional approach and dedication to meeting your mother's needs, means a great deal to us. It's wonderful to hear that your mother looks forward to their visits and enjoys chatting with them. We take pride in keeping you informed about any changes or concerns regarding your mother's care and we appreciate your recognition of our team's hard work. Kind regards.


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Review from Michael D (Husband of Client) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A complete care package. Courteous, respectful, extremely helpful and good timekeepers. I cannot fault any part of the extremely first-class service. Everyone is an individual and contributes to making our lives all the better for it.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our care team provide you with courteous, respectful and extremely helpful service. We take pride in providing a good service to all our customers and it's great to know we met your expectations. I will certainly pass on your kind words to the care team. Kind regards.


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Review from M R (Client) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are helpful and friendly and easy to talk to.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for sharing your positive experience. It's wonderful to hear that the carers have been helpful, friendly and easy to communicate with.
I appreciate your feedback and hope that your continued interactions with the care team are just as positive. Kind regards.


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Review from A S (Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful. They are helping me become more social and take better care of myself in daily life. People I know say they can see a difference in me. I could have done with this sort of help years ago.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

We are thrilled to hear you have found our staff to be friendly and helpful in your journey towards becoming more social and taking better care of yourself. It is heartwarming to know that the support we have provided has made a positive difference in your life. Thank you for sharing your positive feedback with us and we look forward to continuing to work together. I will be sure to pass on your kind words to the care team. Kindest regards


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Review from John H (Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are compassionate and caring. They are very helpful and it is a pleasure to have.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for your positive and thoughtful review. The team will be delighted to receive such positive feedback, it always means a huge amount to our carers and office staff. I will be sure to pass on your kind words to the care team. Kindest regards.


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Review from M H (Client) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am electric wheelchair-bound and required a hoist for transferring to bed/wheelchair and back. Without exception all my carers are excellent. They are professional and most importantly they are pleasant company. I need full support including attending to pressure sores. I simply could not manage without
their assistance.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for your review. We really appreciate you taking the time to share your experience, and pleased you are happy with our service. Your comments will be shared with the care team. Kind regards Lauriem.


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Review from D A (Wife of Client) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Lauriem Complete Care several times in the past few years. They have always provided a good and reliable service for my husband while we are on holiday in Deal.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to complete a review. We are very pleased to hear that you have had positive experience's with Lauriem over the years. It has been a pleasure to offer you a service whilst you were on holiday in Deal and we look forward to seeing you both next year. I will pass on your comments to the office and care staff. Kind regards Lauriem.


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Review from B T (Client) assisted by family/friend published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Personal care: Carers are very helpful and polite, making me feel more secure and safer. I like the continuity with the carers I know.
Domestic: Very helpful and carers do what I ask. Takes the pressure off for me to do everything myself.
Finance in the company is very poor with several errors and
delays in collecting payments.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for your lovely comments about the service you are currently receiving, this means a lot to Lauriem and the carers who visit you.
The finance team has been going through a lot of changes recently to make it more efficient. I can only apologise on behalf of the finance team and pass on your comments.


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Review from Sheila D (Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied.
Some carers have particularly high standards.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for taking the time to complete a review. It is very much appreciated, and I will share this with the care team.


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Review from George W (Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is good; they ask me if everything is alright.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for this positive review. The care team will get a real boost knowing how much you value the service.


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Review from A R (Daughter of Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We find our experience with the staff overall very good. They are all friendly and professional some more than others.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to write a review about Lauriem. The carers will be delighted with your kind words.


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Review from D M (Relative of Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lauriem staff are always helpful, caring, and happy to help and support not only the service user but also the family. Their support has been greatly valued by our loved ones and our family as a whole. Knowing the care that is given when the family are having a rest day is a tremendous help.

Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to complete this review, it is always nice to hear the lovely comments about the Lauriem team. At Lauriem we always aim to give the best care to our clients and are very proud of our care staff. Your comments will certainly be shared with the team.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Lauriem Complete Care Ltd - Deal is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Lauriem Complete Care Ltd - Deal is calculated as follows: ( (53 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 66 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lauriem Complete Care Ltd - Deal is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Latasha

Latasha Winstone

Job Title: Operations Manager

As the Operations Manager for the Southeast Region, Latasha is deeply committed to driving innovation, a supportive work environment, and change management within her role. She is honoured to be part of an industry that directly impacts and improves the lives of individuals and families.


Frequently Asked Questions about Lauriem Complete Care Ltd - Deal

What Type of Services does Lauriem Complete Care Ltd - Deal offer?

Lauriem Complete Care Ltd - Deal offers Home Care.

How many Carers does Lauriem Complete Care Ltd - Deal employ?

Lauriem Complete Care Ltd - Deal employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lauriem Complete Care Ltd - Deal to verify any information. View our terms and conditions. Lauriem Complete Care Ltd - Deal has a Platinum Service – more info.