Starting from £20.36
Further details available upon request.
Lauriem Complete Care Ltd - Deal has a Review Score of 9.7 (9.697) out of 10, based on 11 reviews in the last 2 years. Over all time Lauriem Complete Care Ltd - Deal has 28 reviews.
Review from Susan G (Daughter of Client) published on 25 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
Thank you for writing such a lovely review, Susan; I will certainly pass on your kind words to the care team. Kindest regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A L (Client) published on 10 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
Thank you so much for taking the time to leave Lauriem a review. I will certainly pass your review comments onto the care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Client) published on 9 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
At Lauriem, we appreciate you taking the time to share your experiences with others. I know the care team will be delighted to see this review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A N (Client) published on 9 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
Thank you for your kind words it means a lot to Lauriem knowing you are happy with our service. I will relay this to the care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J W (Client) published on 8 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K L (Daughter-in-law of Client) published on 5 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
Thank you so much for taking the time to leave us a review. I will certainly pass your kind words on to the care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G H (Client) published on 20 July 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joy S (Sister of Client) published on 25 November 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Luke House, Business Manager at Lauriem Complete Care Ltd - Deal
Thank you for such a lovely review. It was our pleasure to support both yourself and your sister. We will be sure to pass your kind words onto our Care Workers.
All the best,
Lauriem Complete Care
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.697) out of 10 for Lauriem Complete Care Ltd - Deal is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.697 for Lauriem Complete Care Ltd - Deal is calculated as follows: ( (53 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 66 Ratings = 4.697
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Lauriem Complete Care Ltd - Deal is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Operations Manager
As the Operations Manager for the Southeast Region, Latasha is deeply committed to driving innovation, a supportive work environment, and change management within her role. She is honoured to be part of an industry that directly impacts and improves the lives of individuals and families.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lauriem Complete Care Ltd - Deal to verify any information. View our terms and conditions. Lauriem Complete Care Ltd - Deal has a Platinum Service – more info.
