Review from Jacquie E (Daughter of Client) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience

My elderly parents have been very well cared for by Mumby's for the past 2 and a half years. Mumby's is a professional yet compassionate care agency with a knowledgeable, kind and very patient management team. My parents have quite complicated needs, yet the care managers always try hard to provide

them with the best possible care, despite the limited resources available to us. They are always available to speak to on the telephone and always listen to any concerns. The carers themselves have all been kind, considerate, professional and extremely hard-working and have treated my parents as if they were members of their own family. I would thoroughly recommend Mumby's to anyone looking for live-in care for a family member.

Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Dear Jacquie, thank you for your review which helps us to build our outstanding care. It has been a pleasure to support Mum and Dad.

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Review from Katrina G (Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience

I was extremley worried when I came out of hospital, as I was living on my own and my ability to move around was greatly minimised. But I need not have worried because my carer was lovely, cooking great meals and generally looking after me. I got a glowing letter from the consultant during my 6-week

check-up and that was thanks to my carer making me do the exercises.

Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Dear Katrina, thank you for your review. It was a pleasure to be able to support and enable you to fitness after your recent admission. It's good to hear that you are now fully mobile and enjoying being back to fitness.

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Review from A T (Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience

We would like to thank you for the care and support given to our dad at a very difficult time. All of us were very happy with the quality of care and communication he received whilst he was being supported.

Reply from Nancy Walters, Head of Operations at Mumby's Live-in Care

Thank you for your review, this helps us to ensure we are providing an outstanding service.

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Review from Ali H (Daughter of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience

We were truly blessed when we were recommended to Mumby’s by my father's GP. The care and attention to detail have been first-class. Mumby’s are so very kind, thoughtful and professional. I would like to thank his live-in carer for being so lovely and patient with Dad, and the care manager, who has

done so much to help us with a difficult situation; she really did go above and beyond what could be expected.

Reply from Nancy Walters, Head of operations at Mumby's Live-in Care

Thank you for your positive feedback and review. This helps us to improve our services and success.

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Review from I D (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience

My return to better health and strength has been considerably helped by the care and encouragement provided. From the time of their arrival I have felt that my comfort and progress was of first importance. The house is always well-managed with meals of own choice arriving when expected. The exercise

routine is of great value and does help considerably with balance. I have greatly appreciated being free to speak freely to the office staff and thank them for their kindness and advice.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

It is great to hear that the service was able to help with your return to better health. Thank you for your feedback.

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Review from Jane R (Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience

It was a pleasure to be cared for by a Mumby's carer for just over five days while my husband was in Italy. She had a lovely personality, nothing was too much trouble for her and her main focus was on keeping me safe and preventing me from doing anything which might have led to an accident. Although

I did not receive ‘personal care’ from her, I have no doubt that she would have provided this efficiently and tactfully had it been required. Her cooking skills are good, and she was happy to help me with cooking when I asked to be involved. Her understanding of English is excellent. Although she was startled to find that I was able to drive, she came on a few local trips with me, helping to put my walking aids and me safely into the car. I have absolutely no faults to find at all.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Great to hear that you found no faults at all with the carer provided. Thank you for your feedback.

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Review from Moira H (Niece of Client) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience

I've been very pleased with the company. It is expensive, but the carers have dealt with some difficult situations! I think it's a great service.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you very much, we really value and appreciate the feedback.

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Review from Janet B (Friend of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience

We needed care for our friend, who was taken ill suddenly, and Mumby's were able to provide it. They were very friendly and helpful and came out to assess the situation very quickly. The carer arrived within days and is very caring and kind. She has only been here a week but has settled in and is looking

after our friend, who has always been very independent, very sympathetically. She is a good cook and caters to all our friend's needs. It is such a relief to know that she is being so well cared for and is now safe.
The staff are at the end of the phone line and are very supportive.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you for your positive review., we truly value the feedback from those we help.

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Review from Lisa H (Daughter of Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience

Mumby's and their carers are truly outstanding.

My father has had live-in care from a number of agencies for years. Never have we ever experienced the outstanding level of care provided by Mumby's. From the very first call, late one evening in a panic, as the carer due to arrive in 2 days had dropped

out, we knew Mumby's were different. They genuinely seemed to care, they called back in the evening and they were determined to help. There is a national care crisis but they managed to find us the most fantastic carer within a few days. They went to meet Dad within 24 hours of the first call, they made sure they found the right person, they checked in on the carer regularly etc.

And then the carer herself ... the lovely carer. She is caring, kind, competent, efficient and best of all for my dad, really good fun too. She has shown so much initiative - getting the plumbing fixed, sorting things at the GP, talking to hearing aid providers etc. She is truly fantastic!

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you for such a glowing review, it's so good to hear positive feedback that can go back to the team and care worker.

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Review from Richard P (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

She was likeable and friendly, with a great sense of humour. She asked intelligent questions and was popular with members of staff. She was a very good cook. The charge of £1500 per week is very heavy, particularly when we found that she was only getting a third of it.

Reply from Ann Mumby, Admin at Mumby's Live-in Care

We are sorry to hear that you felt this was not good value for money. But in light of the fact that the care was for two people we feel that this is a fair charge.
Thank you again for your review.

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Review from Ed S (Son of Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

Mumby's Live-In Care have been fantastic. On really short notice they were able to comfort us by providing care for Mum the moment she was discharged into palliative care at home. All the carers we have worked with have been superb, friendly, kind and professional.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you! To be able to help at such short notice was a pleasure. Having immediately available care staff is part of our care provision measures.

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Review from Charlotte T (Daughter of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience

We would like to thank all concerned with our mothers care from Mumby's.
I have worked in elder care for 25 years myself and found everyone at Mumby's to be excellent from management to care staff.
Everyone wants the best for their loved ones and nothing is too much for this amazing company, they

embraced Mum's care with respect and kindness at all times.
I would highly recommend Mumby's to anyone.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you very much, Charlotte. It's here that the quality of care transcends down from management to care staff.

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Review from Stephen R (Father of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience

After a series of falls by my 86 year old mother who lives with my disabled father, I was recommended Mumby's amongst other care agencies. After telephoning around to find out the best, fastest solution, I was most impressed by Mumby's response, the manager's obvious concern and care and also offering

the best and fastest solution. We were visited the next day to meet my father and discuss his/our needs, she then came back to me later that night with a few carer proposals and duly arrived with al lovely lady from Slovakia the following day. A difficult transition for my father to accept care meant things were far from simple, Mumby's was supportive all the way through and enormously helpful in the way they handled the situation. We are now on our third carer from the agency, a delightful French lady who has settling in very well. Each hand over has been very well handled and Mumby's have been very sensible about the pricing. I could not recommend them enough.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you for the review. We do pride ourselves on the speed that we can set up without losing any of the quality.

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Review from James V (Son of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience

Actually tremendously helpful. My father is particularly difficult with increasing dementia issues. The team helped me navigate through these testing times. The manager and her team have the patience of saints!

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you for your patience too James. It's been a pleasure working with you to care for your father. Care is never smooth.

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Review from Kim M (Daughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience

I felt overwhelmed with how to cope with my mum's care but after contacting Mumby's I was so reassured.
Since the assessment, Mum has been provided with first-class care.
Everybody at Mumby's has been kind and supportive, nothing is too much trouble.
Mum and I are both very happy.
Thank you.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you, Kim. When we take on the great responsibility of caring for peoples loved ones. We do try hard to re-assure and take the pressure off.

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Review from Fiona V (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience

Having had very little experience with a care company previously, Mumby's team have been nothing more than exceptional in their support, care and professionalism in assisting us. They have been so understanding both to the client and to us. Their knowledge, communication and consideration of a very

difficult situation has proven to be invaluable. They work as a team along with other faculties which has enabled us to focus on the decisions that need to be made and not to be immersed in the anxiety of a stressful situation. We would not hesitate to recommend Mumby's - their staff are a pleasure to work with, their on-site care people are of a very high standard, they have supported and reassured us throughout and most importantly their knowledge and connections have been so helpful to us in understanding an area we knew very little about. If you need a reliable, professional care company Mumby's is the company you need to use.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you for such a glowing review and highlighting our team working and collaboration. It is only through feedback we know our processes are working and meeting all parties expectations.

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Review from Maggy S (Daughter of Client) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience

Mumby's carers treated my parent with respect and dignity as he required during a difficult time of his life. Mumby's took time to find a carer that would suit in a particularly demanding situation and see we could carry on maintaining a standard of life for my father that he needed until the end. We

are very grateful.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

Thank you, Maggy. It was a pleasure to have been part of his life.

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Review from Kathie S (Wife of Client) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience

I was very pleased with the support and care we received from Mumby's Homecare Support. They were responsive to our needs and made sure an appropriate (excellent) carer was assigned to us. I would strongly recommend Mumby's for live-in care.

Reply from Joel Mumby, Admin at Mumby's Live-in Care

It was a pleasure to have been able to find a care worker that suited so well.

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Review from H G (Client) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience

I have just been magnificently looked after for five weeks following an accident whilst on holiday. So too have my two dogs. We three shall miss the carer.

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Review from T D (Daughter of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

In terms of care, my father is receiving exemplary care. He is treated more as the carer's relative than as a patient. She has quickly established his trust and he is experiencing a better quality of life than before hospital with daily walks, exercises, lots of music and talking.
I cannot fault the

care he is receiving.
Some points for improvement. 1. there has been some inconsistency between management regarding equipment needs which has introduced an unnecessary cost. 2. it has been less handover and relax and involved a lot more input than expected.

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Mumby's Live-in Care

Care Provided by Mumby's Live-in Care

Good to Know

Funding & Fees Guide for Mumby's Live-in Care