Mumby's Live-in Care

The Ark, Wantage Road, Frilford, Abingdon OX13 5NY
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9.8 50 Reviews
  • Mumby's Live-in Care, Abingdon
Mumby’s Live-in Care is an award-winning, outstanding CQC-rated care provider that is family-led, with family values at the heart of everything they do. Clients, their families, staff and carers are all treated like family.

Founder, Ann Mumby, has over 30 years of care experience and provides a key leadership role to her team. Ann passionately believes that live-in care is a better option than a care home. Most people want to stay independent in their own home and having a professional live-in carer allows them to enjoy life to the full with respect, dignity and choice.

Since its inception in 2002, Mumby’s has helped over 2100 people remain independent in their own homes. They gained an Outstanding rating from the CQC (the independent regulator of health and social care in England) on 12 February 2019.

As well as providing the needed care to stay in the comfort and familiarity of home, Mumby’s Live-in Care also accommodates the important things like family, friends and neighbours, couples can stay together and clients can enjoy their interests when they want, enjoy their gardens and pets.

Mumby's offer care choices for people seeking care, with a fully-managed live-in carer option or an Introductory Service so clients and family can decide the best service for their situation.

At Mumby's Live-in Care they know how big the decision for care is. Their professionalism and passion for providing the very best personal care permeate every part of Mumby’s. The expert team sensitively support the decision-making process for care. They guide and provide all the information needed to make the right decision.

Fully-managed Live-in Care is provided to people in the South of England, including Oxfordshire, Berkshire, Hampshire, Dorset, Gloucestershire, Surrey, Somerset, Warwickshire, Wiltshire, Buckinghamshire, Hertfordshire, Middlesex and London. Mumby's Introductory Service is available across the whole of the UK.

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Care Provided by Mumby's Live-in Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Owner
  • Mumby's Homecare Support Ltd
  • Person in charge
  • Ann Mumby (Registered Manager)

Funding & Fees Guide for Mumby's Live-in Care

  • Prices

  • Fully managed Live-in care starts at £235 per day for a single client and £275 per day for a couple.
    Introductory service starts at £172 per day for a single client and £192 per day for a couple.

  • Please call Mumby's to discuss the care options for adult services and children services.

Mumby's Live-in Care Reviews (50)

Total of 50, showing 41-50
9.8

Mumby's Live-in Care has a Review Score of 9.8 (9.750) out of 10, based on 16 reviews in the last 2 years. Over all time Mumby's Live-in Care has 50 reviews.

Overall Experience

  • 42
  • 7
  • 0
  • 0
  • 1

Date Published

50
4
11
16
34

Review from David B (Son of Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for taking over and looking after my mother and father in their own home.
Your team are doing this and my parents are where they want to be.
They are being treated with kindness and dignity.
They certainly enjoy the variable diet.
My wife and I can now relax and go out and go on holiday knowing
my parents are in safe hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara D (Daughter of Client) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father only received live-in care for a very short time before he passed away the care and support for my father and myself and brother was excellent.
It was a great comfort to us that his last few weeks at home after leaving hospital was spent with peace and dignity.

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Management

Treated with Dignity

Value for Money

Review from W M (Daughter of Client) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mumby's Homecare Support always provide the highest level of care. They are very responsive to Mum's changing needs and she has a great relationship with her carer for whom nothing is too much trouble. I am kept fully informed of any issues or concerns this carer has and they can be rapidly resolved.

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Review from J B (Daughter of Client) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mumby's provided a superb service to my parents. The management dealt with all problems instantly and the carers they provided were faultless.

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Review from Peter K (Power of Attorney of Client) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good caring service is provided. The carers they provide are excellent and dedicated. No adverse comment.

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Review from E C (Wife of Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received an excellent service from the two carers we had with Mumby’s. They greatly helped me and my son in looking after my husband in his final months. We could not have coped without their assistance.

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Treated with Dignity

Value for Money

Review from Dermot P (Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, skilled carers in my two experiences. Left hip replacement (May/June); right hip replacement (August/September). Flexible in approach. Weakness was in some of the set-up and administration, though in counter sorted out car arrangements when my insurer failed to provide the cover needed.

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Review from Penny (Daughter of Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident that my mother is safe and comfortable with your carer-givers. Communication with management is easy and sensitive.

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Review from Mary C (Daughter of Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mumbys have always provided a very high standard of care for my father. The carers have become part of our family always reliable going above and beyond their job role. I would be lost without their support.

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Review from Peter S (Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mumby's are a reliable family agency, which we have used for over six months. We are satisfied with the quality of the carers, and they handle my wife's situation (and consequently mine) well. Possibly the only comment I have is that some of the carers' spoken English is difficult to understand, and
vice versa. My wife likes some carers better than others, but that is the nature of her illness.

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Management

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Value for Money

Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Mumby's Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Mumby's Live-in Care is calculated as follows: ( (74 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 92 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mumby's Live-in Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (5)

Ann

Ann Mumby

Job Title: Director

Joined: 2002

Ann Mumby is a registered Nurse with 20 years’ experience of running a nursing and care agency. Previously to setting up Mumby’s, Ann ran a branch of one of the major home care providers in Berkshire, it was here that she realised she could provide a better standard of care to her clients through her own live-in care business, hence Mumby’s.


Trevor

Trevor Mumby

Job Title: Director

Joined: 2002

In 1979 Ann moved to Saudi Arabia where she met her husband Trevor.
Trevor is a recognised psychoanalyst, a Senior Associate Member of The Royal Society of Medicine, Associate Member of the American Group Psychotherapy Association and also a Member of the British Association of Social Workers.
He is also the author of Conducting Well-Being With Dementia In The Family and helps maintain and improve Mumby’s high standards of dementia care expertise.
M.Sc. B.A.S.W


Nancy

Nancy Walters

Job Title: Director of Operations

Joined: 2020

Nancy has been working in Health and Social care for over 10 years, working overseas in Germany with the British Armed Forces.


She joined Mumby’s in July 2020 as Head of Operations. Nancy dedicates her time to ensuring the clients of Mumby’s continue to receive the Outstanding care they deserve in their own homes.


Isabelle

Isabelle Mumby

Job Title: Commercial Manager

Joined: 2019

Isabelle's primary focus is to raise the profile of Mumby's Live in Care. She seeks new working opportunities with other care providers and community organisations.


Monika

Monika Harris

Job Title: Head of Training & Compliance

Joined: 2021

Monika oversees all new carers throughout their probation period, conducting all training and on-site observations. She makes sure that Mumby's carers relevant skills and knowledge are to an outstanding standard.


Monika has a BA in Social Work, qualified in Portable Health Care Skills and is a qualified first aider.


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