What Type of Services does Homecarers - Liverpool offer?

Homecarers - Liverpool offers Home Care.

How many Carers does Homecarers - Liverpool employ?

Homecarers - Liverpool employs 250 carers.

Homecarers - Liverpool, 3rd Floor, Rathbone Building, Liverpool Innovation Park, Liverpool, Merseyside L7 9NJ

Review from I L (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

I'm very happy with the care provided. The girls are lovely and nice as I have regular carers and I am comfortable with them.
Provide good care for myself and the gentleman who lives with me.
The carers provide personal care, food and fluids, do the domestic chores communicate effectively with me

and the gentleman who lives with me.

Reply from Rebecca Ward, Graduate Management Trainee at Homecarers - Liverpool

Thank you so much for taking some time to provide a review for HCL. We are pleased to hear that you are more than happy with the service provided by our excellent carers, with dignity and care. Many thanks, Homecarers Liverpool.

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Review from E C (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience

Homecarers Liverpool go above and beyond for my mother. I would recommend them to anyone, my mother loves all the girls and can’t fault any of them. I have found the office staff very pleasant and helpful. The initial assessment for my mother was so kind and professional, she reassured my mother as

she has never received care before.

Reply from Rebecca Ward, Graduate Management Trainee at Homecarers - Liverpool

Thank you so much for taking some time to provide a review for HCL. We are happy to hear that you are happy with the service provided by our excellent care team and support from our office team, we always strive for excellence and professionalism, so we are glad we could provide this for yourself and your mother. We will share this feedback with the team. Many thanks, Homecarers Liverpool

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Review from N K (Daughter of Client) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience

My mother had amazing carers whom she loved, enjoyed their company, and who were brilliant at communicating and supporting our family.

Reply from Rebecca Ward, Graduate Management Trainee at Homecarers - Liverpool

Thank you for leaving this lovely feedback. It is great to hear about the great work our carers do. We will be sure to pass on this feedback.
Best wishes.

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Review from I B (Daughter of Client) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience

The amazing ladies from the palliative care team were more than we could hope for. They very quickly got to know what was important to Mum. Nothing was too much trouble, they made Mum laugh and were genuinely caring human beings. When my mum was ill, they waited at her house until midnight when the

paramedics came. They were also knowledgeable and thoughtful and supported us as daughters.

Reply from Rebecca Ward, Graduate Management Trainee at Homecarers - Liverpool

Thank you for this lovely review. We are very happy to hear about the support provided by our carers to your mother and her family.
Best wishes.

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Review from Claire L (Granddaughter of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience

I wanted to send this email to convey our thanks to Homecarers - Liverpool for the care they have provided to my Grandfather over the last six weeks during his reablement care package.
I would particularly like to say a huge thank you to the carer. He is an asset to your company and his happy and cheery

personality goes a long way every time he calls to attend to my grandfather. Nothing is ever too much trouble for him and we are very grateful for the care he has provided as well as the laughter and giggles.
I would definitely recommend your company and would not hesitate to use Homecarers - Liverpool again if required.
Many Thanks.

Reply from Rebecca Ward, Business Manager at Homecarers - Liverpool

Thank you so much for taking the time to leave such a lovely and thoughtful review. Homecarers - Liverpool are very happy to hear that one of our carers has gone above and beyond for your Grandfather and he has been well cared for and looked after. We will feed this back to our teams.
Best wishes to both you and your Grandfather.

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Review from Sophie C (Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience

I went for an interview yesterday and the staff were very friendly and welcoming.
They made me feel comfortable and relaxed during the interview which put my mind at ease.
Overall I was very impressed.

Reply from Rebecca Ward, Graduate Management Trainee at Homecarers - Liverpool

Thank you for your positive review. It is always great to hear feedback that you felt welcomed into our company. Hopefully see you again soon! Take care.

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Review from C W (Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience

I have had home care for the last 5 weeks. The ladies who come to the house are very good. They are more than helpful. My only complaint is I had to cancel a lot of my calls as they were always late. Last night they turned up at nine o’clock for a tea call. The care providers are given jobs all over

the place, eg. in my road there are three customers who need help. They give the call to different people, instead of one person who can look after three. This would cut down travel time and costs for petrol. Again I can only say the ladies who come to the house are lovely. I think the coordinators need to be more aware of the programming, the work within areas. Some days the ladies have 12 am calls.

Reply from Rebecca Ward, Assistant Operations Manager at Homecarers - Liverpool

Thank you for your valued feedback, it is much appreciated by HCL.
It is great to hear our frontline colleagues are delivering a high level of service, we will ensure we provide this feedback to the team.
Unfortunately, our rapid response team do work across north or south areas and therefore will have calls in different locations. However, we do try to coordinate the runs to prevent too much travel.
In addition, due to the nature of different contracts, this can mean that packages on the same street will not receive the same carers as different clients have different needs. This is reflected through the contract in which they are referred to us. I hope this helps.
We will look into your query further and investigate where improvements can be made. If you require anything further and would like to receive more detailed feedback regarding your care received, please feel free to contact the office via phone or through our quality assurance mailbox: qualityassurance@home-carers.co.uk.

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Review from Nicole W (Daughter of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience

I can't sing their praise loud enough, they were very understanding and compassionate. Going out of their way to help with my mum and myself.
They amazed me with their patience and tolerance with my mum when she was in a particularly foul mood and was almost always able to calm her down and settle

her.

Reply from Rebecca Ward, Business Manager at Homecarers - Liverpool

Thank you so much for your positive feedback. It is lovely to hear about the great work our care workers are doing in the field.
We will be sure to pass this on to our staff. Wishing you and your mother all the best.

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Review from Abbie S (Granddaughter of Client) published on 28 October 2020
Submitted via Website • Report

Overall Experience

If I could give 0 stars for this service I would.
Been ‘caring’ for my Nan for a week since being discharged from hospital.
Carers can’t even do the basics and introduce themselves to Nan, who on two occasions has been left in the same pad for 16 hours, has had instances of not being put to bed,

has had meds not given, among other things.
Some calls have lasted 4 minutes when they should be 30 minutes, she is paying for this ‘service’ out of her own money.
I have worked in care for years and never ever witnessed such poor practice.

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Review from M H (Wife of Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience

During the time allocated to my husband - who has Alzheimer's disease. We found their caring rules exemplary. We were sad to learn that after a given period of use, we found that this company had to hand over to another. We experienced kindness, consideration, professionalism and dignity throughout.

It has been 57-years since we married, and the concern for us as a couple was also appreciated.

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Review from M R (Wife of Client) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience

The carers who attended my husband were very helpful and pleasant.

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