HOPE Superjobs Ltd

3rd Floor, Broadway Chambers, 1 Cranbrook Road, Ilford IG1 4DU

HOPE Superjobs Ltd, Ilford

HOPE Superjobs Ltd operates as a domiciliary care agency that is multi-cultural and available to provide care services at a moment’s notice. The agency prides itself on its top-quality service, highly-qualified staff and its 24-hour dial-in service. HOPE Superjobs is a specialist care provider working with vulnerable adults and children with multiple disabilities and complex healthcare needs.

Carers provide supervisory visits at contact centres in Ilford, Elm Park and Newham.

HOPE accepts referrals from councils, private individuals and other agencies. Supervisors are qualified and experienced in working with children and families. Centres are child-friendly, equipped with a variety of games, toys and books for children of all ages. It is a child-centred environment that puts the needs of the children first. They have full and part-time work available, with a choice of shifts in the day, night and weekends.

You choose when you work. They are one of the largest care service providers in East London with a number of ongoing openings for the position of Care Worker/ Carer/ Support Work /Healthcare assistant. You provide support to individuals and their families who need help, both emotionally and practically, so they can live a happy, independent life. Competitive hourly rates and weekly pay apply.

The company is looking to recruit care workers (domiciliary workers) with all the right values to be ultimately responsible for the development of their expanding care service business in Essex, covering Redbridge, Newham, Barking and Dagenham, and Waltham Forest.

They offer full training, no experience needed, flexible hours, career development and the opportunity to study for your NVQ and annual leave depending on working hours - pro rata basis. To apply please walk into their head office (Monday-Friday) from 9:00 am-5:30 pm. They are located opposite Ilford station.

Care Provided by HOPE Superjobs Ltd

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Alcohol Dependence (past or present)
Call in Service
Cancer Care
Cleaning Service
Companionship
Dementia
Domestic Services / Home Help
Drug Dependence (past or present)
Food Preparation & Serving
High Dependency Care, two carers attending
Laundry Service
Learning Disability
Medication Assistance
Mental Health Condition
Older Person Care
Palliative Care
Personal Hygiene Care
Physical Disability
Respite cover
Sensory Impairment
Shopping Service / Errands
Sit in Service
Transportation Service

Other Care Provided
24 Hour Care
Adult Home Care (18+)
Home Care for Children
Hospital Discharge
Live in Carer
Personal Care (on a contracted hours basis)
Personal Care Assessments
Risk Assessments in the Home

Good to Know

Owner
HOPE Superjobs Ltd

Person in charge
Marlene Joseph (Managing Director)

Order by:

Review from Ravinder J (Client) published on 26 August 2020
Submitted via Website • Report

Overall Experience

The Hope Centre in Ilford, Essex has without a doubt been very important to helping our family spend time with each other in a safe, clean and professional environment. The Hope Centre has been improving by employing more staff, purchasing new equipment and increasing availability. The communication

by email, phone and text before I had even attended a session, has been outstanding. For 2 years, I have always been able to get in contact with staff on the same day. The staff are friendly, honest and most importantly, are trustworthy. The staff are very professional and have provided detailed, fair, accurate reports. The support, understanding and availability has been first class. I would recommend the Hope centre very highly to both mothers and fathers. Free car parking in a busy area with a concierge service has been very helpful. This review is based on 2 years of experience with the Hope Centre as a client. I would recommend them very highly.

Reply from Munish Chander, Chief Knowledge Officer at HOPE Superjobs Ltd

Thank you for your kind words. We would love to continue providing great service to people like you. Thanks again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mohsin A (Father of Client) published on 26 August 2020
Submitted via Website • Report

Overall Experience

I can honestly say this place is perfect for my little one. As soon as we walked in we felt welcomed. Place was clean and spotless. Lots of activities for the little ones and the location is well situated in the town centre. I would highly recommend this place to others.

Reply from Munish Chander, Chief Knowledge Officer at HOPE Superjobs Ltd

Thanks for the awesome review Mohsin. We work hard to meet expectations like yours, and we are happy to hear that our center was the perfect place for you and your children. Once again, thank you for telling us about your experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mariah Z (Client) published on 26 August 2020
Submitted via Website • Report

Overall Experience

I recently came to Hope for a contact for a family member and thought I’d write a review on my experience there. The staff were very friendly and greeted me as soon as I walked in I felt very welcomed. The Information provided by the staff were very professional my whole time being there was very peaceful

and the kids loved it. The staff member who was working with us, was very nice and friendly. The place is nice and clean and most importantly to me, was it was very child friendly. Will definitely recommend Hope. Thank you for helping me.

Reply from Munish Chander, Chief Knowledge Officer at HOPE Superjobs Ltd

Thanks for the awesome review. We work hard to meet expectations like yours, and we are happy to hear that our center was the perfect place for you and your children. Once again, thank you for telling us about your experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Beata R (Mother of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience

Place very dirty, carers often late with the child, so contact often reduces to a few minutes. Parents have to follow the rules, regardless of how they and the child traumatised by La/SS, other people not necessary. Can produce a difficult situation, interrupt, comment, disturb. There are lots of allegations

made in the contact notes, judgment without understanding. Is some sympathy, but that is not good enough.
If a child complains about mistreatment in the care home non-one takes the step to investigate, protect the child despite SW present.
That's not the place to have quality contact with the child, place designed for baby's and toddlers, not 17 years old. Under tight control of parents and children, where is no reason for that apart served Guardians, SW narrative?

Reply from Munish Chander, Chief Knowledge Officer at HOPE Superjobs Ltd

Many thanks for your feedback. Your feedback is very important to us as it helps us to ensure that our services are constantly improved and evolve, whilst identifying opportunities to assist our service users. However, I would like to clarify certain points you have raised about your session with your child. Firstly, you have mentioned that you are unhappy with the state of the centre for which I would like to inform you that our centre has been successfully attested by NACCC and we ensure that our rooms are clean on regular basis based on the cleaning rota and after each session. Secondly, you have mentioned that the carers are often late for the session. As this does not fall under our remittance (we do not provide the workers), I would advise you to raise this matter with the child’s SW. Thirdly, you have stated that there are lots of allegations/judgment in the contact notes, please note our contact supervisors are trained to record the proceeding of the session as it happens.

Staff