Horizon Care & Welfare Association

79 Park Lane, Croydon CR0 1JG
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1.8 1 Review
  • Horizon Care & Welfare Association, Croydon

Care Provided by Horizon Care & Welfare Association

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Horizon Care & Welfare Association
  • Person in charge
  • Anab Sald Osman (Manager)

Horizon Care & Welfare Association Reviews (1)

1.8

Horizon Care & Welfare Association has a Review Score of 1.8 (1.833) out of 10, based on 1 reviews in the last 2 years. Over all time Horizon Care & Welfare Association has 1 review.

Overall Experience

  • 0
  • 0
  • 0
  • 1
  • 0

Date Published

1
0
0
1
0
Overall Experience  Overall Experience 2.0 out of 5

Have been a neighbour to number 2 coming up for 5 years. Am just not a neighbour, I am her friend too.
Since she's bed bound she has no visitors, just carers that are from any country which have no respect for a woman in her 90s by speaking in their language. The care they give is substandard, not
arriving on time, don't even feed the lady properly and lie, that bit gets me the most.
Now been told I can't even see her. Because the jealousy is not nice, no one is thinking of her.
And to say ill die if she doesn't see me, is that what they want.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.8 (1.833)

Overview of Review Score

The Review Score of 1.8 (1.833) out of 10 for Horizon Care & Welfare Association is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.833 for Horizon Care & Welfare Association is calculated as follows: ( (1 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 6 Ratings = 1.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Horizon Care & Welfare Association is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Horizon Care & Welfare Association

What Type of Services does Horizon Care & Welfare Association offer?

Horizon Care & Welfare Association offers Home Care.

How many Carers does Horizon Care & Welfare Association employ?

Horizon Care & Welfare Association employs 42 carers.