Horizon Homecare (Southern)

First Floor Chamber House, Unit B Acorn Office Park, Poole BH12 4NZ
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6.7 2 Reviews
  • Horizon Homecare (Southern), Poole
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Care Provided by Horizon Homecare (Southern)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Hackett (Manager)
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Horizon Homecare (Southern) Reviews (2)

6.7

Horizon Homecare (Southern) has a Review Score of 6.7 (6.667) out of 10, based on 2 reviews in the last 2 years. Over all time Horizon Homecare (Southern) has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
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0
2
0

Review from David R (Son of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted with the care provided to my mother by Horizon over the last 2 years. The assessment meeting was very friendly, positive and reassuring. The care put in place made a massive difference to the quality of her life. All the carers were capable and kind. We had some regular attendees and also
many stand-ins covering holidays etc. They were all fantastic and would have been welcome back again. There wasn't a single one who we thought we wouldn't want to come back. Horizon seems to have tapped into a rich seam of really lovely people. Fortunately, my mother was mentally very well, with no signs of dementia, and she enjoyed getting to know her carers who came from many different parts of the world. She loved finding out about their background, and we viewed them all as friends. When the time came for my mother's end-of-life care, we were very eager for Horizon to provide that. They did a great job in the difficult final week, making my mother's passing much easier. Many thanks!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alistair F (Son of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It's now 12.00 and still without a carer. My mother is in tears and desperate for help. As much as I want to help for the sake of dignity my mother refuses until the carer arrives. Like I said this is not the first time but may well be the last! Atrocious lack of professionalism. I will be submitting
a claim to the public health authorities to notify them of this frustrating situation. Do not trust this company!

Reply from Alison Sweeney, HR/Recruitment Consultant at Horizon Homecare (Southern)

We are very sorry to hear that you are unhappy with our service on this occasion.
Your mother has been with us for several years with no issue, and as you know we usually only do the Twilight visits so we will need to fully investigate what has gone wrong this morning, and a manager will be in contact with you today.
At Horizon Homecare we are very proud of the care we provide to our clients and we work to an extremely high standard so we are very disappointed that your mother has had such an unhappy experience.
Once we have conducted our investigation we will contact you with the outcome.
In the meantime please accept our sincere apologies and a manager will contact you for more information shortly.
Very best wishes to you and your mother.
Kind Regards
Horizon Homecare Team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.7 (6.667)

Overview of Review Score

The Review Score of 6.7 (6.667) out of 10 for Horizon Homecare (Southern) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.667 for Horizon Homecare (Southern) is calculated as follows: ( (8 Excellents x 5) + (4 Very Poors x 1) ) ÷ 12 Ratings = 3.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Horizon Homecare (Southern) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Horizon Homecare (Southern)

What Type of Services does Horizon Homecare (Southern) offer?

Horizon Homecare (Southern) offers Home Care.

How many Carers does Horizon Homecare (Southern) employ?

Horizon Homecare (Southern) employs 110 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Horizon Homecare (Southern) to verify any information. View our terms and conditions. Horizon Homecare (Southern) has a Basic Service – more info.