Independent Care & Support Ltd

Unit F1, Knights Park, Knights Road, Strood, Rochester ME2 2LS
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1 Review
  • Independent Care & Support Ltd, Rochester
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Care Provided by Independent Care & Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Independent Care & Support Ltd
  • Person in charge
  • Cherie Hume (Manager)
Are you the Owner/Manager of Independent Care & Support Ltd? View your Advertising Options

Independent Care & Support Ltd Reviews (1)

Over all time Independent Care & Support Ltd has 1 review.

Overall Experience

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  • 1

Date Published

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Review from Elizabeth K (Daughter of Client) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

When we initially were given a care package the council organised for independent care to fill my mum's needs. Many of the carers were lovely and some went above and beyond to help my mum adjust to needing care despite having little to no training which is evident from day one.
Management is extremely
poor and often rude, misinformed, and does not consider their staff or the client when making last-minute changes to the rota. The rota is virtually non-existent and never accurate.
Bills are sent through which have not been printed properly and often charging for calls that have not happened. When these issues have been raised Management have been rude, ignored them, or extremely slow to deal with them.
Changes to calls are not expected, the client is not notified and when this is questioned excuses are given but no apology or consideration is given to the vulnerable nature of clients.
I would not recommend this company to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Independent Care & Support Ltd

What Type of Services does Independent Care & Support Ltd offer?

Independent Care & Support Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Independent Care & Support Ltd to verify any information. View our terms and conditions. Independent Care & Support Ltd has a Basic Service – more info.