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OSJCT Isis Court has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time OSJCT Isis Court has 2 reviews.
Review from Henry A (Client) assisted by family/friend published on 24 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at OSJCT Isis Court
Thank you so much for leaving us a great review. Our staff will be thrilled to read how highly you rate the care and support provided by our team. The pleasure is all ours.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra S (Sister of Client) published on 28 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at OSJCT Isis Court
Many thanks for your review, we are pleased to hear how highly you rate the care your sister receives with us. Please let us know if there is anything else we can do for her.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for OSJCT Isis Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for OSJCT Isis Court is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for OSJCT Isis Court is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2018
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