J and K Care Specialists

Unit 2, Prisma Park, Berrington Way, Wade Road, Basingstoke RG24 8GT
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9 Reviews
  • J and K Care Specialists, Basingstoke
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Care Provided by J and K Care Specialists

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • J and K Specialists Limited
  • Person in charge
  • Claire Weatherhead (Registered Manager)

Funding & Fees Guide for J and K Care Specialists

  • Prices

  • Fees are charged per hour, please call or email for any further enquires
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J and K Care Specialists Reviews (9)

Over all time J and K Care Specialists has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
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9

Review from Susan B (Daughter of Client) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The previous carers were not reliable, rushed Dad and were impatient with him. He became quite upset and deteriorated. The carers in J and K have been marvellous, reliable, regularly the same carers, and they spend time with him. The change in his well-being is so improved that he now has the confidence
to go out and about again. From the moment one lady came to introduce their service, they have been excellent - definitely recommend.

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Review from Rachael H (Client) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

J and K have lots of very nice carers who always make me feel comfortable. They are always chatty and friendly. The office team are always helpful, and I know I can call them if I have any problems. Would totally recommend J and K.

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Review from Dennis M (Father of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for J and K Care Specialists. They have supported my son superbly for over three years. Professionalism begins at the top with senior management, and this sets the standard throughout the organisation. The genuine interest shown in personalising the support to match the client's
needs is simply excellent. J and K provide an efficient yet caring service together with the willingness to listen to and act in the interests of the client. This has been particularly noticeable during the difficult circumstances under the Covid restrictions. Anyone looking for trusted care specialists needs to look no further than J and K for a first-class service. The managers are particularly receptive and willing to go the extra mile to ensure the client feels securely supported at all times in a caring environment.

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Review from Claire H (Daughter of Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to swap care providers quickly (as the one she was with was closing). This caused great anxiety all round. J and K were recommended to us, and I rang them, and we arranged a date for them to visit us. The two ladies that came were not only professional but kind and caring. Although I was
there with my mum chatting about her ongoing care needs, they were very focused on mum, and not only on her needs, her likes and dislikes and what was important to her. I realized then, that they were very person centred, and this put Mum (and me) in a very positive frame of mind. We have now been with them for over a year, and my mum is very happy with J and K. And when I visit Mum (as I don't live in the county), I can see she is being looked after well, is having good support with her care needs and has built bonds with her carer.

Reply from Rae Crawford, HR / Care Coordinator at J and K Care Specialists

Thank you for taking the time to write such a rewarding review. I have passed this on to the ladies who completed your mum's assessment and the carers who support your mum. We are over the moon that yourself and your mum have found our care outstanding. We will continue to keep up to outstanding standards for your mum.


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Review from Frances C (Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with J and K now for over 6 years and been more than happy with their service. They interviewed me and asked my care preferences as to whether I wanted female care only or not fussy. Also whether I wanted any specific age group, ie. young, middle-aged or whatever. I stated my preferences
and have been more than happy that all my requests have adhered to. All the girls/ladies that they have placed with me have been excellent and treated me with respect, and respected my dignity. If one of them has had to cancel their attendance with me through sickness or holiday cover has been sorted out very quickly even when I had an accident the office member came to the hospital and made sure everything was OK. I would definitely recommend this company to anyone.

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Review from C H (Daughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

J and K Care Specialists have provided support to first my sister who has downs syndrome and more latterly my elderly mother, over many years. I could not have coped through the last few years without them. They have shown great understanding of the needs of mum and my sister, have been flexible to
the changing needs of the family and gone that extra step to provide what is needed. They have always found additional support in a crisis including overnight help. Most importantly both my sister and mum loved and welcomed their company.

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Review from Nicole A (Mother of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would totally recommend J and K Care Specialists to anyone and everyone. My daughter receives the highest quality care that I could truly hope for. I know J and K Care Specialists cover a wide spectrum of clients with many different needs. My daughter is severely autistic, non verbal, doubly incontinent
and she also suffers with anxiety and behaviour issues. I completely trust every single carer who comes in to our home and take our daughter out in public, dealing with her every need, with the professionalism and dignity she deserves. They have also been amazing throughout this whole pandemic. The support my daughter has had has been second to none, it’s beyond words! I would highly recommend J and K Care Specialists, they are an amazing hard working front line company.

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Review from H R (Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received care from J and K Specialist for over ten years, the care has been personal, responsive and supportive. In later years as the company has grown, communication has become more formal rather than personal which I preferred. Some of the newer rules are restricting especially the two week
notice period for change of care. However, the individual carers remain approachable and flexible, meeting my personal needs within the constraints of a social service contract. I have always been treated with respect and dignity.

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Review from Samantha R (Mother of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

J and K have provided social and personal care for my son who has very complex needs for many years now. They are always consistent and punctual, friendly and adaptable and have a variety of very knowledgeable staff. My son has always been treated with the utmost respect and patience. They have supported
us as a family and been a great help to us all over the years. Nothing seems too much trouble and I couldn’t be more grateful to have had and continue to have their support. Highly recommend.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about J and K Care Specialists

What Type of Services does J and K Care Specialists offer?

J and K Care Specialists offers Home Care.

How many Carers does J and K Care Specialists employ?

J and K Care Specialists employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact J and K Care Specialists to verify any information. View our terms and conditions. J and K Care Specialists has a Basic Service – more info.