Kalcrest Care (Northern) Ltd

Concept House, Blanche Street, Bradford BD4 8DA
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9.5 5 Reviews
  • Kalcrest Care (Northern) Ltd, Bradford
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Care Provided by Kalcrest Care (Northern) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kalcrest Care (Northern) Ltd
  • Person in charge
  • Abigail Bedford (Registered Manager)

Funding & Fees Guide for Kalcrest Care (Northern) Ltd

  • Prices

  • Prices start from £9 per visit

  • Please give us a call to discuss a tailored quote.
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Kalcrest Care (Northern) Ltd Reviews (5)

9.5

Kalcrest Care (Northern) Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Kalcrest Care (Northern) Ltd has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
5
5
5
0

Review from M L (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kalcrest cared for my mum in the last two years of her life. She was reluctant to accept carers but they soon became an important part of her life. For the last two years they have also cared for my father who is 92 years old. Having the same carers as much as possible (they know who they are) means
he has made strong bonds and looks forward to their visits every day. The family would like to thank them for going above and beyond to ensure his quality of life remains high. We really appreciate their dedication and kindness.

Reply from Abigail Bedford, Registered Manager at Kalcrest Care (Northern) Ltd

What a lovely review to read. Thanks so much for this feedback. We really do have an amazing team. Will pass this feedback on to them.


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Treated with Dignity

Value for Money

Review from C B (Sister of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's regular carers are all very caring, professional and friendly. They always treat him with respect and kindness. Also they are very good at communicating with me if they have any concerns about him.

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Review from Karen W (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have cared for my mum, disabled by a stroke, at home for the last 2.5 years. We were nervous about home care but needn't have been. The day she got home, in walked the wonderful two particular members of staff, and all of our worries disappeared. They are angels sent in at a time of need. They are
beyond caring with my mum, make a huge effort with her family and they tend to her every need. They are knowledgeable, safe, caring and compassionate and often identify an issue and set about fixing it before we need to act - such as organising for extra equipment, a district nurse visit, etc. They are great fun and we're so thankful that we have them and Kalcrest. Another two members of staff at Kalcrest respond quickly to queries and changing needs and do regular face to face visits. A great organisation and the two particular members of staff mention above, are very special to us and Mum.

Reply from Abigail Bedford, Registered Manager at Kalcrest Care (Northern) Ltd

Thanks so much for your amazing feedback, we really do appreciate it. I will pass this on to the team.


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Management

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Value for Money

Review from V P (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from Kalcrest, lovely caring girls that feel like family. Cheer us up every day with their bubbly personalities. We have visits four times a day and have no complaints. Thanks to you all.

Reply from Abigail Bedford, Registered Manager at Kalcrest Care (Northern) Ltd

Thanks for your amazing feedback, we really appreciate it. I will share this with the staff.


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Management

Treated with Dignity

Value for Money

Review from Jeffrey P (Wife of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely love Kalcrest, such good and caring people. Every carer we have had has been brilliant and it's great that you more or less get the same carers all the time. So you have a lovely bond with them too. Nothing is any trouble to them, always go above and beyond and always on time. In the almost
2 years they have been coming we have never been let down, so very reliable. Everyone is so kind. Thank you for caring for my husband who has MS and can't walk.

Reply from Abigail Bedford, Registered Manager at Kalcrest Care (Northern) Ltd

Thanks so much for your feedback. I will feed this back to our amazing team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Kalcrest Care (Northern) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Kalcrest Care (Northern) Ltd is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kalcrest Care (Northern) Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Kalcrest Care (Northern) Ltd

What Type of Services does Kalcrest Care (Northern) Ltd offer?

Kalcrest Care (Northern) Ltd offers Home Care.

How many Carers does Kalcrest Care (Northern) Ltd employ?

Kalcrest Care (Northern) Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kalcrest Care (Northern) Ltd to verify any information. View our terms and conditions. Kalcrest Care (Northern) Ltd has a Basic Service – more info.