Avante Home Care and Support

Unit A, 105 Woolwich Road, Bexleyheath DA7 4LP
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8.4 31 Reviews
  • Avante Home Care and Support, Bexleyheath
Avante Care & Support provides quality domiciliary care to help people to remain living in their own homes in Kent and the South East of London.

Avante Care & Support offer assistance with daily tasks enabling their clients to remain as independent lives as possible.

A team of professionally trained staff are able to meet a range of care requirements including 30 minute visits or live in, round the clock care. Care workers can help clients who are recovering from long or short term illness or those who need full time care for mobility or other health problems.

Care can be funded by local social services or be paid for privately.

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Care Provided by Avante Home Care and Support

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jason Quinn (Bexley Branch Manager)

Funding & Fees Guide for Avante Home Care and Support

  • Prices

  • Pricing guidance is available on request from our team.

  • Pricing guidance is available on request from our team.

Avante Home Care and Support Reviews (31)

Total of 31, showing 1-20
8.4

Avante Home Care and Support has a Review Score of 8.4 (8.353) out of 10, based on 3 reviews in the last 2 years. Over all time Avante Home Care and Support has 31 reviews.

Overall Experience

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  • 4
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Date Published

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Review from Sabrina B (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent - no complaints, no problems. Best care provider.

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Review from L A (Mother of Client) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We discussed my son's care program and made relevant changes. We discussed the transition from social care to NHS continuing healthcare.

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Review from Raymond H (Husband of Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are very good, although some are very slow putting up my costs (going over the time allotted). Also the time they come varies on who is working and what their round it. Therefore I have to see who is coming as to whether I start my wife's care or not to keep the costs down! As for
recommending, I would but point out my experience.

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Review from Kirsty M (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has double-handed care four times a day, with meds needed at specific times. As if Avante didn't have enough additional challenges to face this year with Covid, they always manage to provide an excellent service to my dad, even with last-minute changes needed due to hospital visits or (more often
these days), cancelled hospital visits meaning care needs to be reinstated at the last minute. For any last-minute or ad hoc requests, they always try to say 'yes' than 'no' and certainly put their service users at the heart of everything they do, which is a comfort and reassurance in these very challenging times.


Tier 4 means that Xmas changes of plans for many service users and their families is now likely to put an additional demand on Avante staff, both to meet their client's needs, and to manage to get a break and time needed for their own families. I do sincerely hope that each and every member of staff is able to grab some well deserved 'me time' over the Christmas period.


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Review from Shirley E (Daughter of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again I would like to say thank you to my mum's carer who has gone above and beyond her remit to identify that my mum may possibly have UTI, and she advised me to contact my mum's doctor. It has since transpired that my mum did have an infection and by the carer highlighting this at an early stage,
it saved my mum’s health becoming progressively worse and accumulating with a hospital admission.
Knowing that my mum has a Carer who is very professional and genuinely cares about the people she looks after, it puts my mind at rest knowing that my mum is being looked after and in safe hands.

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Review from F L (Client) assisted by family/friend published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Up till now, satisfied with the care and if things continue I have no complaints.

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Review from C W (Son of Client) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard is very good. Only at weekends is there any inconsistency in the actual care.

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Review from E C (Client) assisted by family/friend published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all my carers. They are reliable, helpful and polite and do their job well.

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Review from Pamela P (Client) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has made a big difference to me. I feel more confident as she brings out the best in me. She takes care of all my personal care and sets me up for the day.

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Review from B H (Client) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service I receive and glad I changed.

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Review from J B (Husband of Client) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avante Care and Support staff have displayed a sense of professionalism in delivery of care strictly putting the needs of the client in terms of empathy, privacy and safety and health. They are consistent and quickly attend to urgent issues. I am satisfied greatly with their preparedness to help.

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Review from J M (Client) assisted by family/friend published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care I receive is adequate and helps me live independently.

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Review from Maresh S (Father of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, punctual and a reliable service.

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Review from S P (Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with service. Staff are very helpful and very polite and understanding. Could not wish for anything better.

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Review from Nicholas C (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are most helpful and on time.

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Review from Julie R (Daughter of Client) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, over the year, receives excellent care and attention from the carers that come in to see to her. Nothing is too much trouble for them, they are friendly and polite.

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Review from Eileen T (Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, always willing to help always clean up after themselves. Polite, happy to listen to my needs.

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Review from Madeleine L (Daughter of Client) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avante cared for my mother at the end of her life. They attended four times a day, on time and with the utmost diligence.
At a distressing time for my very old mother and for me as her daughter, every member of staff reassured us with their professionalism. They were kind, caring and respectful. I
was confident that they were extremely well trained and were dedicated to their job and to their patient. I half expected some glitches but every member of the team arrived on time. Nothing was too much trouble. I am so impressed with this company which is much more than a business. I think that the team members don't see this as just a job but as a vocation. Clearly, the company selects people with these very high standards. Everyone was trustworthy and used their initiative. Managers visited me first and made sure the carers knew everything about my mother's needs and made sure they met high standards for health and safety.
Thank you so much.
I highly recommend this company.

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Review from Eileen C (Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and good at their job.

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Review from S C (Client) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are usually very good. Communication between client and providers could be a lot better. We should not have to call to find out if we have a carer for the day.

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Current Review Score: 8.4 (8.353)

Overview of Review Score

The Review Score of 8.4 (8.353) out of 10 for Avante Home Care and Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.353 for Avante Home Care and Support is calculated as follows: ( (7 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 17 Ratings = 4.353

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Avante Home Care and Support is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Sam

Sam Powell

Job Title: Registered Manager

Joined: 2007

Sam has worked within care since 2007, she joined Avante Care and Support in January 2012 as the ASB Manager, and in November 2023 the Home care team and ASB merged and Sam was promoted to Branch Manager for Home care and support.


She has a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services.


Janette

Janette Baker

Job Title: Care Coordinator

Joined: 1990

Janette Baker joined Avante in 1990 and is a Care Coordinator at Avante Home Care and Support.


Mel

Mel Kitchenside

Job Title: Administrator & Out of Hours Coordinator

Joined: 2017

Mel Kitchenside joined Avante Home Care & Support in 2017 and carries out 2 roles as Administrator and out-of-hours coordinator.


Frequently Asked Questions about Avante Home Care and Support

What Type of Services does Avante Home Care and Support offer?

Avante Home Care and Support offers Home Care.

How many Carers does Avante Home Care and Support employ?

Avante Home Care and Support employs 125 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avante Home Care and Support to verify any information. View our terms and conditions. Avante Home Care and Support has a Platinum Service – more info.