Avante Home Care and Support

Unit A, 105 Woolwich Road, Bexleyheath DA7 4LP
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8.4 31 Reviews
  • Avante Home Care and Support, Bexleyheath
Avante Care & Support provides quality domiciliary care to help people to remain living in their own homes in Kent and the South East of London.

Avante Care & Support offer assistance with daily tasks enabling their clients to remain as independent lives as possible.

A team of professionally trained staff are able to meet a range of care requirements including 30 minute visits or live in, round the clock care. Care workers can help clients who are recovering from long or short term illness or those who need full time care for mobility or other health problems.

Care can be funded by local social services or be paid for privately.

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Care Provided by Avante Home Care and Support

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jason Quinn (Bexley Branch Manager)

Funding & Fees Guide for Avante Home Care and Support

  • Prices

  • Pricing guidance is available on request from our team.

  • Pricing guidance is available on request from our team.

Avante Home Care and Support Reviews (31)

Total of 31, showing 21-31
8.4

Avante Home Care and Support has a Review Score of 8.4 (8.353) out of 10, based on 3 reviews in the last 2 years. Over all time Avante Home Care and Support has 31 reviews.

Overall Experience

  • 22
  • 5
  • 4
  • 0
  • 0

Date Published

31
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28

Review from Denise S (Daughter of Client) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are more than happy with the care that Avante give to our dad. If at any time there have been questions or any issues the carers have notified us or vice versa via notes, texts or phone calls and things have been sorted professionally and quickly. The ladies that care for our dad (and
we know it's not always easy!) really are amazing. A big thank you to you all.

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Review from B S (Client) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very welcome cup of coffee and breakfast and sandwich for lunch.

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Review from Edgar S (Client) assisted by family/friend published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely day when I was taken out for a day to the fun day at Faversham Park on 30th May 2018. I had carers looking after me all day. I couldn't ask for nicer carers who look after me. A company I would recommend to anybody who was looking for good carers and company.


Thank you for an excellent

day.

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Review from Patricia S (Client) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for a lovely day out with my carers, when I was taken out on a coach with a lift to a fun day at Faversham Park on 30th May 2018. I enjoyed myself going out and mixing with other people, which I don't do as I am at home looking after my husband in between the carers - I don't want to leave
him on his own. I have carers too.


Thank you for a lovely day.


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Review from E D (Client) assisted by family/friend published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avante Care and Support understand my needs and supply the right care and support.
Whether it's the carers or the staff in the office everyone is professional, considerate and caring.

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Review from Jean S (Daughter-in-law of Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I meet and deal with Avante carers regularly and they are so kind and caring towards my father-in-law. A big thank you for all you do.

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Review from Catherine R (Daughter of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently changed my Mother's Care Agency to Avante Care and Support and it is the best thing I could of done for her. The Carers that she is so fortunate to have are so kind, caring, compassionate and genuinely make a huge difference to her life. In particular I would like to highlight two carers
who in my opinion are Angels and nothing is too much trouble for them. Today is my Mother's Birthday and when they called this morning they brought with her flowers and a Birthday balloon which is lovely thing to do and really made my Mother feel really happy. Thank you to all the Carers that come to help her, I really appreciate all your kindness towards her and also just to mention another carer went above and beyond when she was at mum's last week, her draining board is so shiny now!!


Once again thank you to all the Carers that are involved with my Mother, she genuinely feels a lot more settled and happy since Avante have taken over her care.


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Review from P D (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and support I receive from Avante staff. I find the carers most helpful and understanding.

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Review from Grace B (Client) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am glad to have this opportunity to say how thankful I am for the homecare I am receiving. My carers are always friendly, kind and helpful in understanding my care needs, which they provide in a capable and confident way, leaving me feeling safe and comfortable. The office staff are always available
and helpful and I would never hesitate to recommend my homecare providers to anyone needing this service.

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Review from Simon C (Nephew of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from polite and courteous staff.

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Review from Richard V (Son of Client) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is that a majority of the carers are very thorough and very mindful of the job they are doing.

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Current Review Score: 8.4 (8.353)

Overview of Review Score

The Review Score of 8.4 (8.353) out of 10 for Avante Home Care and Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.353 for Avante Home Care and Support is calculated as follows: ( (7 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 17 Ratings = 4.353

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Avante Home Care and Support is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Sam

Sam Powell

Job Title: Registered Manager

Joined: 2007

Sam has worked within care since 2007, she joined Avante Care and Support in January 2012 as the ASB Manager, and in November 2023 the Home care team and ASB merged and Sam was promoted to Branch Manager for Home care and support.


She has a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services.


Janette

Janette Baker

Job Title: Care Coordinator

Joined: 1990

Janette Baker joined Avante in 1990 and is a Care Coordinator at Avante Home Care and Support.


Mel

Mel Kitchenside

Job Title: Administrator & Out of Hours Coordinator

Joined: 2017

Mel Kitchenside joined Avante Home Care & Support in 2017 and carries out 2 roles as Administrator and out-of-hours coordinator.


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