Kelly Park Limited
Unit 32-33, Derwentside Business Centre, Consett Business Park, Villa Real,
Consett
DH8 6BP
£20.00 per 60 minutes Week Days and £22.00 per 60 minutes Weekends
£12.00 per 30 minutes Week Days and £14.00 per 30 minutes Weekends
Overnight Care
Waking Nights £180.00 Week Days and £198.00 Weeends
Sleeping Nights £180.00 Week Days and £198.00 Weekends
Kelly Park Limited has a Review Score of 2.3 (2.333) out of 10, based on 1 reviews in the last 2 years. Over all time Kelly Park Limited has 9 reviews.
Review from F L (Client) published on 18 September 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Paul Sanders, Director at Kelly Park Limited
Thank you for your review. We are happy to hear that you were happy with the carers who attended and delivered the service.
We are sorry to hear that you feel differently about some of the management staff. We would be more than happy to discuss this further with you to provide a more holistic service review and enhance the service experience. Please contact our Registered Manager who will be able to resolve any issues you have.
Kind regards
Customer Service Team
At Kelly Park Limited
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter M (Husband of Client) published on 26 August 2022
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Paul Sanders, Director at Kelly Park Limited
We are sorry that the contract was returned due to staffing issues in your area. We hope that you can appreciate that the whole of Health and Social Care is finding it extremely difficult to recruit staff, particularly Durham City. It has been a pleasure to have cared for your wife over the last 4 years and we are extremely sad to have returned the contract.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul S (Son of Client) published on 9 December 2021
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from Paul Sanders, Director at Kelly Park Limited
Thank you for your review. We are very sorry to hear that you were unhappy with the service we provided. I can see that the provision was canceled via your social worker at your request. If there is anything we can do to rectify your experience please do not hesitate to contact us on 01207 580091 where we would be happy to take your call.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I J (Client) published on 13 March 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Client) published on 13 March 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Client) published on 13 March 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C H (Client) published on 13 March 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A T (Client) published on 13 March 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R B (Client) published on 4 March 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 2.3 (2.333) out of 10 for Kelly Park Limited is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.3 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.333 for Kelly Park Limited is calculated as follows: ( (2 Goods x 4) + (1 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 6 Ratings = 2.333
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Kelly Park Limited is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jan 2020
Caring
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Safe
Well-led
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Job Title: Director
Joined: 1994
Paul established the company in 1994 to offer Domiciliary Care Services in Durham. Over the years he has been able to promote and develop the provision of Domiciliary Care throughout County Durham.
Paul has invested heavily in the development of staff and the way in which home care is provided to Service Users. With the the introduction of Electronic Monitoring in 2008 Kelly Park Limited now guarantee service provision to Service Users and give family members reassurance and peace of mind that their loved ones are being cared for.
Paul believes that the company's best assets are the staff they employ.
Job Title: Director
Joined: 2005
Qualifications - N.V.Q Assessor
Joanne had her own caring agency before joining with Kelly Park Limited in 2005. As a qualified NVQ Assessor Joanne has a vast experience in the Day to Day management of the company and understands the experience a care worker requires to perform duties which home care involves through practical experience.
Joanne is passionate and believes that Service Users should have the right to remain at home respecting their Independence and Dignity in a safe and comfortable environment.
Job Title: Operations Manager
Joined: 2010
Jake Sanders is the Operations Manager at Kelly Park Limited, where he plays a key role in overseeing the company’s day-to-day operations, ensuring efficiency, quality, and compliance within domiciliary care services.
With a strong background in logistics, technology, and HR, Jake is dedicated to implementing innovative solutions that enhance service delivery, streamline communication, and improve employee well-being. His commitment to excellence aligns with Kelly Park Limited’s core values, helping to drive continuous improvement and positive outcomes for both staff and service users.
Job Title: Creative Content Strategist
Joined: 2020
Sarah is the Creative Content Strategist at Kelly Park. She looks after all of the company's social media and marketing, including Facebook and Instagram, she also has creative control over all of the company's job advertisements, events, and team-building exercises.
Sarah has numerous years of experience designing and creating content for social media and has been the perfect fit for this role at Kelly Park Limited, she has increased our presence on social media by over 4000% over the past 5 years and will continue to make improvements as she sees fit.
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