Kemble at Home has a Review Score of 9.9 (9.862) out of 10, based on 9 reviews in the last 2 years. Over all time Kemble at Home has 48 reviews.
Review from Linda C (Client) published on 23 June 2021
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Review from Hilary Y (Daughter of Client) published on 27 May 2020
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Reply from Jason Walker, Registered Manager at Kemble at Home
Dear Hilary, thank you so much for your review. We are very pleased that your mother has benefited from having a Live-In Carer and is now back to being independent again. Please do pass on our best wishes.
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Review from Lesley C (Wife of Client) published on 22 May 2020
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Review from Maurice P (Husband of Client) published on 25 June 2019
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Reply from Jason Walker at Kemble at Home
Thank you for your review, I will pass on your feedback to the West Team Manager.
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Review from Elizabeth D (Client) published on 21 June 2019
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Reply from Jason Walker at Kemble at Home
Thank you for your review, we are pleased to hear your team go above and beyond and that you are happy with the support we are providing you. Best wishes. Jason
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Review from Carol J (Sister of Client) published on 19 June 2019
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Reply from Jason Walker at Kemble at Home
Dear Carol, thank you for your lovely feedback, I will pass on your comments to the West Team Manager.
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Review from Stan C (Client) published on 17 June 2019
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Review from Theresa (Client) published on 13 June 2019
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Review from Janet M (Client) published on 21 March 2019
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Review from Julie M (Daughter of Client) published on 7 March 2019
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Reply from Jason Walker at Kemble at Home
Dear Julie, thank you for your review. It is a pleasure to support your Father and we are glad your lead carer is working well for you.
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Review from Pauline G (Daughter-in-law of Client) published on 3 January 2019
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Reply from Jason Walker at Kemble at Home
Thank you for your Review Pauline, we have enjoyed supporting your Mother-in-Law and are pleased that she has regained her independence. Best wishes. Jason
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Review from Deborah B (Granddaughter of Client) published on 2 January 2019
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Reply from Jason Walker at Kemble at Home
Dear Deborah, thank you for your review. Our staff enjoyed supporting your Grandfather. We wish you all the very best. Kind Regards
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Review from Sharon (Friend of Client) published on 12 December 2018
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Review from Anne S (Client) published on 9 October 2018
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Review from J A (Daughter of Client) published on 18 June 2018
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Reply from Cathy Watkins at Kemble at Home
Thank you for this review - we are very happy that we are able to assist in supporting your mother. Kemble at Home Team
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Review from J P B (Client) published on 5 June 2018
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Reply from Cathy Watkins at Kemble at Home
Thank you for your honest feedback. We are pleased that we are able to give you the support and continuity of carers.
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Review from B G (Client) assisted by family/friend published on 29 May 2018
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Review from F H (Daughter of Client) published on 23 May 2018
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Reply from Cathy Watkins at Kemble at Home
Thank you for taking the time to write this wonderful review - we are very pleased to be able to provide the support your Mum needs to be able to stay happy within her home. Regards, all of the team at Kemble.
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Review from Alex P (Daughter of Client) published on 16 May 2018
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It was a very professional and efficient service from the first day of meeting the Manager and the carers were a great help and companion to my Mother-in-law.
Thank
Reply from Cathy Watkins at Kemble at Home
Thank you for your review - we are grateful for your trust in our services and glad we were able to offer your family support in this time of need. regards, Cathy Watkins.
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Review from Anne C (Daughter of Client) published on 22 March 2018
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The carers were fantastic to our Mum and the family. Dad passed in January just as the carers arrived, they stayed with Mum and my Sister for quite a while and were a great comfort and support. We are so grateful that the Kemble at Home and support staff came into our lives we could not have looked after Dad at home as well as we did without them. Thank you all so much.
Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home
Dear Anne, thank you for this wonderful review. We are grateful for your trust in our services and glad we were able to offer your family support in this time of need. Warmest regards, Kemble at Home team
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The Review Score of 9.9 (9.862) out of 10 for Kemble at Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.962 for Kemble at Home is calculated as follows: ( (50 Excellents x 5) + (2 Goods x 4) ) ÷ 52 Ratings = 4.962
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Kemble at Home is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Care Assistant
Joined: 2011
Meet Martin, another one of our visiting carers - who celebrated his 10th anniversary with the company in August 2021 and joined us after initially retiring. Martin is one of those people who is really easy to talk to; he’s definitely a people person and he loves any opportunity to have a chinwag.
He was originally from Birmingham where he started off as an apprentice electrician. At the age of 21, he began his career with BT. He did a short stint of just some 37 years in total. It’s not very often these days you hear of someone staying in the same role for their entire working career. In 1990 he moved to the Madley BT station in Herefordshire as a sat comms power engineer.
In 2011 he was given the opportunity of taking voluntary retirement - who wouldn’t? Thinking at the age of 57 he would enjoy a relaxing retirement, “after 2 months I was bored, I needed something to get up for”. After speaking with his son, who at the time was working in social care (but now incidentally works for BT), he encouraged Martin to look into care work and recommended Kemble.
In August 2011 Martin joined the team at Kemble and in that time Martin has been both a carer and trainer, helping new employees at Kemble to find their feet. Some of the staff Martin has trained are still working for the company now.
How does he find being a carer? “You meet some really interesting people. I only go to gentlemen and they all have a life story to tell. We often compare notes as we are similar in age! I just enjoy meeting people and having a good chinwag”. Martin talks fondly about some of the clients he used to support and particularly enjoyed working alongside colleagues supporting clients.
When asked what would he say to someone in his shoes, looking for something to do part-time in retirement or semi-retirement he said “just give it a try, everyone is different with what they are happy doing. You are well supported at Kemble, the hours are good and I can fit my working hours around my home life and family”. The managers definitely know not to ask Martin for work on a Wednesday evening as Wednesdays are his wife’s night out for a meal!
Outside of work, Martin enjoys spending time with his family, especially his grandchildren. He’s heavily involved in the Hereford Rugby Club. He helped out in the juniors when his son was younger, he then became the 2nd Team Manager before becoming Fixture Secretary for a number of years. He now meets and greets opposition committee members on the 1st team match days both home and away.
Job Title: Office Assistant
Joined: 2009
Carly is our Receptionist and has been with us since 2009, there's not much Carly doesn't know about the ins and outs of the running of the office. She has been known to help in the live in department as well as the visiting department and knows all of our clients. She has recently started on the on call team as well.
Job Title: Acting Head of Live-in-Care
Joined: 2015
Marisa started off as a visiting carer with Kemble six years ago, and after two years ended up becoming an on-call manager where she was a point of contact for the out of hours. She then became a trainer and trained all the new carers in induction. Marisa then helped in the office, after a short while she became a Live-in Care manager and has recently been promoted to Acting Head of Live-in-Care.
Job Title: Head of Training & Development
Joined: 2012
As Head of Training & Developments, Jason ensures all of staff receive the best possible face-to-face training and that they are confident and competent to support our clients.
Jason is - in some way - the most musically talented of our office staff. He initiated our Music Memories programme, which encourages people to explore the health benefits of music. He also plays the organ for local churches and leads a hand-bell ringing ensemble.
Job Title: Managing Director
Joined: 2021
Dominic took over the day to day running of the business from Peter in 2021. Prior to joining Kemble, Dominic had a varied career as a civil servant, which included supporting the successful sale of British Steel in 2020 and running the Secretary of State’s for Business’ office during the Covid pandemic, leading on the business support schemes, workplace guidance and the purchasing of vaccines.
Dominic has recently moved to Ledbury with his wife, and soon to be first child (due in June). He is a keen tennis player, an open water swimmer, and enjoys mowing his lawn!
Job Title: Managing Director
Joined: 2009
Sharon and Michael King established Kemble Care in 1993. They retired from day to day management in 2009 but continue to be involved with strategic issues that concern the business.
Peter King, their eldest son, has been Managing Director since July 2009. Previously an Army Officer with the Royal Engineers, he set up and ran his own business before coming to Kemble Care. He is a director of the UKHCA — our national homecare association — where he represents smaller providers of care.
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