Kemble at Home

Sigeric Business Park, Holme Lacy Road, Hereford HR2 6BQ
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9.9 48 Reviews
  • Kemble at Home, Hereford
Kemble at Home offers award-winning home care and live-in care in Herefordshire and neighbouring counties. The company is regarded among the best in the region and has been rated ‘Outstanding for Caring’ and ‘Good Overall’ by CQC in September 2019.

Kemble at Home has won several awards for its outstanding company culture, which is truly carer-led and gives clients complete control over their own care. For example, the company has won the Care Employer Award at both the Great West Midlands Care Awards (2019) and the Hereford Times Health and Social Care Awards (2019), and has won Top20 Awards for Providers in the West Midlands by homecare.co.uk in 2017, 2018 and 2019.

Care Provided by Kemble at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kemble Developments Ltd
  • Person in charge
  • Jason Walker (Registered Manager)
Total of 48, showing 41-48
9.9

Kemble at Home has a Review Score of 9.9 (9.862) out of 10, based on 9 reviews in the last 2 years. Over all time Kemble at Home has 48 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Kemble at Home gave me great support in the last years of my husband's life and have continued to give me support since his death. I have recommended Kemble at Home to a friend who needed help after having a hip replaced and she has been pleased with the help of her recovery.

Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Dear Jean, thank you for your kind response. We are very happy to have been able to provide support to your husband and yourself. Warmest regards, Kemble at Home Team.


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Overall Experience  Overall Experience 5.0 out of 5

The carer allocated to us was very courteous, polite and very helpful. I could not have done without his help.

Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Dear Christiane, thank you for your review. We are glad we were able to help, and that you were happy with our services. Warmest regards, Kemble at Home team.


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Overall Experience  Overall Experience 5.0 out of 5

Everything from the company has been excellent. They have been so professional, which is not the case with all care agencies. The carers are lovely and caring. If it wasn't for them, we wouldn't know my mum was so unwell.

Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Dear Patricia. Thank you for a lovely review, we can assure you we will continue to do our best, ensuring that your mum's wellbeing is uncompromised. With very best wishes, Kemble at Home Team


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Overall Experience  Overall Experience 5.0 out of 5

I have carers visiting me very regularly. I enjoy seeing all of them! They offer support and companionship.
All carers assist with personal care, cooking, shopping together, taking me to and from appointments, collecting prescriptions, housework etc
All carers are very well trained and extremely
professional. Their contagious smiles are a credit to the company!
Thankyou Kemble at Home!

Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Thank you for your review! We enjoy visiting you and we hope we can continue to provide high quality service you value so much. With best wishes. Kemble at home


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Overall Experience  Overall Experience 5.0 out of 5

Kemble at Home care for my elderly parents in their own home. From initial introductions, planning and implementing the care package everyone has been very professional, considerate, helpful and efficient. The Carers are all well trained and have engaged easily with my parents who immediately felt at
ease. Kemble at Home assured us they would be able to provide the care package with a small team of workers who would get to know my parent's individual likes and dislikes, they have done exactly that, leaving me feeling confident that when they are with them my parents are in good hands.

Reply from Sandra Taylor, Business and marketing manager at Kemble at Home

Thank you for a lovely review. We are glad you and your parents are happy with our services. We will continue to do our best. Kemble at Home team


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Overall Experience  Overall Experience 5.0 out of 5

I asked Kemble at Home for help following an operation for a knee replacement, which they provided over a six week period. I was delighted with the standard of care, professionalism and friendliness of every carer who came to my home, and would have no hesitation in recommending Kemble to anyone needing
similar support. Thank you.

Reply from Sandra Taylor, Business and marketing manager at Kemble at Home

It was a privilege assisting you over the last 6 weeks. We wish you all the best in the future. The Kemble at Home Team


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Overall Experience  Overall Experience 5.0 out of 5

The Kemble Care team have given the kindest and most considerate care to our Mother over the last 4 1/2 years in her home. Their attention to detail, documentation and alert system for concerns regarding changes in our Mothers daily condition should be highly commended.
All calls were considerate
and respectful towards a very private elderly lady during some difficult interventions. Many carers provided friendship which was very touching.
They were compassionate listeners to any concerns raised and always addressed them.
Sadly we lost our Mother in January 2017 but we will be eternally grateful to Kemble.

Reply from Sandra Taylor, Business and Marketing Manager at Kemble at Home

Dear Christina, thank you very much for such a lovely review. It was a pleasure looking after your mother over the past few years. With very best wishes, The Kemble at Home Team


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Overall Experience  Overall Experience 5.0 out of 5

We always have excellent service from friendly caring staff who know their jobs and treat everyone well. Always kept up to date and everything is done in a caring thoroughly professional way. I have no hesitation in recommending the service and have told Mother's care manager as well. Well done to everyone
for all your superb efforts.

Reply from Sandra Taylor, Business and marketing manager at Kemble at Home

Dear Peter,
Thank you for the lovely review. We are pleased to hear you and your mother are happy with our services and we will continue to do our best.
Kemble at Home Team.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Kemble at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Kemble at Home is calculated as follows: ( (50 Excellents x 5) + (2 Goods x 4) ) ÷ 52 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kemble at Home is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (6)

Martin

Martin Lewis

Job Title: Care Assistant

Joined: 2011

Meet Martin, another one of our visiting carers - who celebrated his 10th anniversary with the company in August 2021 and joined us after initially retiring. Martin is one of those people who is really easy to talk to; he’s definitely a people person and he loves any opportunity to have a chinwag.


He was originally from Birmingham where he started off as an apprentice electrician. At the age of 21, he began his career with BT. He did a short stint of just some 37 years in total. It’s not very often these days you hear of someone staying in the same role for their entire working career. In 1990 he moved to the Madley BT station in Herefordshire as a sat comms power engineer.


In 2011 he was given the opportunity of taking voluntary retirement - who wouldn’t? Thinking at the age of 57 he would enjoy a relaxing retirement, “after 2 months I was bored, I needed something to get up for”. After speaking with his son, who at the time was working in social care (but now incidentally works for BT), he encouraged Martin to look into care work and recommended Kemble.
In August 2011 Martin joined the team at Kemble and in that time Martin has been both a carer and trainer, helping new employees at Kemble to find their feet. Some of the staff Martin has trained are still working for the company now.


How does he find being a carer? “You meet some really interesting people. I only go to gentlemen and they all have a life story to tell. We often compare notes as we are similar in age! I just enjoy meeting people and having a good chinwag”. Martin talks fondly about some of the clients he used to support and particularly enjoyed working alongside colleagues supporting clients.
When asked what would he say to someone in his shoes, looking for something to do part-time in retirement or semi-retirement he said “just give it a try, everyone is different with what they are happy doing. You are well supported at Kemble, the hours are good and I can fit my working hours around my home life and family”. The managers definitely know not to ask Martin for work on a Wednesday evening as Wednesdays are his wife’s night out for a meal!


Outside of work, Martin enjoys spending time with his family, especially his grandchildren. He’s heavily involved in the Hereford Rugby Club. He helped out in the juniors when his son was younger, he then became the 2nd Team Manager before becoming Fixture Secretary for a number of years. He now meets and greets opposition committee members on the 1st team match days both home and away.


Carly

Carly Garner-Green

Job Title: Office Assistant

Joined: 2009

Carly is our Receptionist and has been with us since 2009, there's not much Carly doesn't know about the ins and outs of the running of the office. She has been known to help in the live in department as well as the visiting department and knows all of our clients. She has recently started on the on call team as well.


Marisa

Marisa Jennings

Job Title: Acting Head of Live-in-Care

Joined: 2015

Marisa started off as a visiting carer with Kemble six years ago, and after two years ended up becoming an on-call manager where she was a point of contact for the out of hours. She then became a trainer and trained all the new carers in induction. Marisa then helped in the office, after a short while she became a Live-in Care manager and has recently been promoted to Acting Head of Live-in-Care.


Jason

Jason Walker

Job Title: Head of Training & Development

Joined: 2012

As Head of Training & Developments, Jason ensures all of staff receive the best possible face-to-face training and that they are confident and competent to support our clients.
Jason is - in some way - the most musically talented of our office staff. He initiated our Music Memories programme, which encourages people to explore the health benefits of music. He also plays the organ for local churches and leads a hand-bell ringing ensemble.


Dominic

Dominic King

Job Title: Managing Director

Joined: 2021

Dominic took over the day to day running of the business from Peter in 2021. Prior to joining Kemble, Dominic had a varied career as a civil servant, which included supporting the successful sale of British Steel in 2020 and running the Secretary of State’s for Business’ office during the Covid pandemic, leading on the business support schemes, workplace guidance and the purchasing of vaccines.


Dominic has recently moved to Ledbury with his wife, and soon to be first child (due in June). He is a keen tennis player, an open water swimmer, and enjoys mowing his lawn!


Peter

Peter King

Job Title: Managing Director

Joined: 2009

Sharon and Michael King established Kemble Care in 1993. They retired from day to day management in 2009 but continue to be involved with strategic issues that concern the business.
Peter King, their eldest son, has been Managing Director since July 2009. Previously an Army Officer with the Royal Engineers, he set up and ran his own business before coming to Kemble Care. He is a director of the UKHCA — our national homecare association — where he represents smaller providers of care.