Kind Hands Caring Services Ltd

144 Whitley Road, Eastbourne BN22 8LS
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8.4 38 Reviews
  • Kind Hands Caring Services Ltd, Eastbourne
Kind Hands Caring Service is a home family run business within Eastbourne and its surrounding areas.

Person-centred care is offered to older people living within their own homes; helping them to remain as independent for as long as possible.

Staff are employed that have strong skills of compassion and extensive past care experience. Candidates are then CRB and fully reference checked, before undergoing thorough training.

Staff attach a high importance to effective communication and make sure that they keep all clients and their families up to date on key care decisions. The principles of dignity and respect are adhered to by staff at all times.

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Care Provided by Kind Hands Caring Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kind Hands Caring Services Ltd
  • Person in charge
  • Anne Armstrong (Registered Manager)

Funding & Fees Guide for Kind Hands Caring Services Ltd

  • Prices

  • Mon - Fri Hourly rate £29.90, ¾ Hour £26.80, ½ Hour £22.80


    Sat & Sun Hourly rate £34.50 ¾ Hour £31.20, ½ Hour £27.00.


    Sleep nights Weekday 10 pm – 7 am £180.90, Weekend 10 pm – 7 am £207.00


    Bank Holidays are charged at double rate of weekday rates
    Plus mileage, to be discussed at assessment.

  • Plus mileage. to be discussed at assessment.

Kind Hands Caring Services Ltd Reviews (38)

Total of 38, showing 1-20
8.4

Kind Hands Caring Services Ltd has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Kind Hands Caring Services Ltd has 38 reviews.

Overall Experience

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Date Published

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Review from S M (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been using this service for a few months now and is very pleased with the level of service.
The staff are very helpful and professional, including the management team.
Always a very quick response to any questions, and solutions provided.
The carers arrive promptly and work efficiently,
overall a great service.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your lovely review, it is always lovely for our carers to have such great feedback.


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Review from S W (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following hospitalisation and a further deterioration in his physical health, my Dad was no longer able to live completely independently. Eventually, Dad tentatively agreed that we could explore the support locally which led to his involvement with Kind Hands. Our first meeting with them was to establish
what support was required and a thorough Care Plan was written and agreed. Dad felt comfortable at this meeting and this was a huge step to him accepting external support!
Dad is very happy with the care that is offered whilst remaining as independent as possible. I have met some of the careers and I can see how they they interact with Dad which is lovely to see and reassuring for me. From my perspective, the involvement of this particular company has been invaluable. I have felt involved in the care of my Dad and I know that they will try and arrange any specific requests. I know that Dad is in safe and Kind Hands. Thank you all so much!

Reply from anne armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your lovely review, it is so nice for the girls to hear how well they are doing, its a pleasure to assist dad.


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Review from A P (Son of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Kind Hands.
We were in need of getting carers, and after an initial conversation with the office staff for Kind Hands, I was really impressed with the level of care they would offer.
More to the point, once the care package was in place, it surpassed my expectations.
The
people they care for, in my experience, are happy and well looked after. There has been great communication between the care company and myself about the people they are looking after. They have gone over and above to ensure the correct level of care.
Thanks.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your lovely review, it's always nice for our carers to see that they are making a difference.


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Review from W L (Client) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 12th of May 2022, I had a bad fall whilst walking to the shop, and I broke my right shoulder. On the 18th of May, I became a client of Kind Hands Caring Services as I was unable to carry out basic tasks. It was necessary for me to attend several appointments at the hospital for X-rays, consultation
and physio sessions, and I was most grateful to have escorts on every occasion. My shoulder had now healed, but I shall continue to have carers to assist me with shopping and housework, and they have always been kind, understanding and caring throughout.

Reply from anne armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your lovely review; it is always nice for the carers to hear how much they are helping.


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Review from Lin A (Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Hampshire and I needed someone who could help and support my mum, in her everyday living. Kind Hands Caring were chosen as they are a family run company, which proved to be the right choice for us. The manager and her team always kept me informed if they were concerned about Mum and the same
for me, communication was paramount - at the end of the day, Mum also like them, which was reassuring. I would not hesitate in recommending them.

Reply from anne armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you so much for your lovely review, it's lovely to know how happy you and your family felt with the care we give.


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Review from Donna P (Niece of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, respect and dignity that this company provided my aunt during thier daily visits was greatly appreciated by our family. We were able to relax with confidence knowing that thier experienced staff were in attendance, and we know that she was extremely happy with the care they provided, Auntie
really looked forward to their visits and said she was treated like a member of a large happy family.

The carers and the service offered went beyond the quality we expected and we are grateful that we used this company to take care of our aunt's needs. We will, of course, recommend Kind Hands to any of our friends and acquaintances that may find themselves in a similar situation and know that they will be very well cared for.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you so much for the lovely review, our carers will miss visiting Auntie and her sense of humour.


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Review from Gillian S (Niece of Client) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt had the services of Kind Hands for many years, they were always reliable, caring and efficient. We would recommend their services to anyone who is in need, they never let our aunt down in any situation.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your kind review, it was a pleasure looking after your aunt and I know the girls always used to look forward to visiting.


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Review from Caroline M (Niece of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I live abroad so arranging care for a relative with dementia could have been extremely difficult but the manager and her team went out of their way to make sure that our uncle was safe and cared for. We can not thank them enough and would have no hesitation in recommending their services.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you so much for your lovely feedback, it has been a pleasure caring for your uncle and we all wish him well.


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Review from Pamela K (Daughter of Client) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother lives 160 miles away from me. During the Covid19 lockdown, neither I nor members of my family were able to visit her. She lives in a retirement house that does not provide care. The only people who were allowed to visit the house were carers and doctors. The residents were not allowed out
of their rooms during this time and my mother became increasingly recluse. Eventually, I became so concerned for her welfare that I had to seek some help. Kind Hands caught my attention as they are a small family-run business and I felt assured that they would be able to provide the individual care my mother needs. Nothing is too much trouble for them. Since February '21 they have been caring for my Mum and keep me informed. If there are any changes in her circumstances they tell me and between us, we are able to tweak the support my Mum needs. They are nothing short of Angels.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you so much for your kind review, I am so glad that we have been able to reassure you all through this time and support mum enabling mum to stay in her home.


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Review from Robert W (Nephew of Client) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service my aunt receives. Always very helpful when we contact them.

Reply from anne armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your lovely review, it is always nice for our carers to see how happy a client is when receiving care.


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Review from Charles R (Brother of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly carers, well-liked by my sister.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for taking the time to give your review, our lovely carers do an amazing job and it's great to have such fantastic feedback.


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Review from Valerie M (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to the manager and her team, for the kindness and care they have shown to my mother. She is currently in post-hospital care, but hopefully will be out soon and they can resume their duties.
All the carers are kind and attentive, and I'm very happy with the service they provide. We
had previously used another firm (who have since moved out of the area), and my mother was not as comfortable with them and felt they were just going through the motions and didn't really care. So we do have a direct comparison, which looks very favourably upon Kind Hands.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you so much for your kind review, it means a lot to our team to have such good feedback. We really hope Mum is home soon and we can resume our care.


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Review from D W (Client) assisted by family/friend published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice helpful girls. Very happy with the service provided.

Reply from anne armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your lovely review, its a pleasure looking after mum.


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Review from J M (Daughter of Client) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Very responsive to changing needs. Always able to offer constructive advice and will take the initiative to deal with GP if needed.
Couldn't be more pleased with the service.

Reply from anne armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your lovely feedback, our carers work very hard.
Such feedback is very much appreciated.


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Review from Mary H (Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my introduction to 'Kind Hands Caring Services', I have found their service consistently of the highest standard.
Carers have always been punctual and the essential tasks performed well, willingly and cheerfully.
I look forward to weekly visits as seeing a friend as well as a helper.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you so much for your lovely review, feedback from our clients are a great boost for our team and means a lot.


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Review from Peter D (Client) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I only have basic domestic care and not personal care and therefore my experience is limited to that aspect. This basic care is in my view relatively expensive as no special requirements or expertise is required. Charging is simply on a time basis without the nature of the care being taken into account.
However, I do not know what factors affect the charging process. In the absence of any data for comparison purposes, it's difficult to draw conclusions. However, I have recently had to reduce the time taken for the duties performed to reduce my costs.

Reply from anne armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your review, it's always hard with cleaning calls as we have generic pricing. I am happy to go through any questions with you regarding your 30 mins domestic calls that you have. Many thanks, Anne.


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Review from Michael B (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind Hands provide an excellent service and care package for my mother. I would not hesitate to recommend them.

Reply from Anne Armstrong, Registered Manager at Kind Hands Caring Services Ltd

Thank you for your lovely review, it's a pleasure caring for mum.


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Review from M A (Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the service we have had.

Reply from anne armstrong at Kind Hands Caring Services Ltd

Thank you for your lovely review and taking the time to do this.


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Review from Y W (Wife of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is immobile since a stroke in October 2018 and is looked after by 4 pairs of carers a day. They are always very cheerful and always care for him with great kindness.

Reply from Anne Armstrong at Kind Hands Caring Services Ltd

Thank you for your kind review, it's a pleasure looking after your husband.


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Review from F K (Wife of Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To find the right carer/agency was not easy but Kind Hands Caring Services Ltd became the one for us. It was important to me that not only my husband's care needs were met but the support to me was of help. Our usual carers really understand our needs and provide not just personal care but emotional
support - They are our friends, much needed in tougher times.

Reply from Anne Armstrong at Kind Hands Caring Services Ltd

Thank you for your lovely review, we are very proud of our carers, and how hard they work.


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Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Kind Hands Caring Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Kind Hands Caring Services Ltd is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kind Hands Caring Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

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Anne Armstrong

Job Title: Registered Manager

Joined: 1998

I have worked in the care industry for over 20 years starting as a carer in a nursing home. I then went into Domiciliary care 18years ago as a home carer, I then started to work as a part-time coordinator as a working mum and then become a full-time coordinator as the years went on. I then was offered a position as a senior and then for the last 5 years or so I have been a registered manager


Frequently Asked Questions about Kind Hands Caring Services Ltd

What Type of Services does Kind Hands Caring Services Ltd offer?

Kind Hands Caring Services Ltd offers Home Care.

How many Carers does Kind Hands Caring Services Ltd employ?

Kind Hands Caring Services Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kind Hands Caring Services Ltd to verify any information. View our terms and conditions. Kind Hands Caring Services Ltd has an Enhanced Service – more info.