Kivernell Care Ltd

54D High Street, Lymington SO41 9AJ
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9.8 23 Reviews
  • Kivernell Care Ltd, Lymington
Kivernell Care Ltd is a private homecare company that was set up in 1996 and cares for people in their own homes, covering the Lymington, New Milton, Hordle, Highcliffe and Waterside areas.

Kivernell Care Ltd provides a professional, flexible and tailored quality homecare service to enable elderly and disabled adults to live a fuller life in the community. The company cares for older people, young adults, and people with physical disabilities, sensory impairment and dementia. They also care for adults recovering from illness or injury and provide palliative care, working in partnership with healthcare professionals.

Professionals provide cost-effective homecare services to private individuals, adult services departments, primary care trusts and any other reputable organisation that may benefit from their services.

Owners aim to give their staff interesting and fulfilling work and to provide them with training and development to maximise their potential.

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Care Provided by Kivernell Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kivernell Care Ltd
  • Person in charge
  • Nicola Harris (Registered Manager)

Funding & Fees Guide for Kivernell Care Ltd

  • Prices

  • Charge Rates effective from 16th April 2024


    Weekdays (7am Monday - 5pm Friday)
    Per hour - £30.50
    45 minutes - £25.25
    30 minutes - £21.00


    Weekends (5pm Friday - 7am Monday)
    Per hour - £33.00
    45 minutes - £28.00
    30 minutes - £24.50

  • Please contact us for full details.

Kivernell Care Ltd Reviews (23)

Total of 23, showing 1-20
9.8

Kivernell Care Ltd has a Review Score of 9.8 (9.830) out of 10, based on 23 reviews in the last 2 years. Over all time Kivernell Care Ltd has 23 reviews.

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Review from L H (Wife of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for taking the time to complete a review for us. I am pleased that you are happy with the service provided.


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Review from Elaine H (Partner of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Actually, the review relates from August 2024 to date Feb 2025 - started care in August 2024 and my partner and my experience has been excellent to date for us both. Have referred to our Parkinson's team and the New Milton and Lymington community team and GP and all groups we encounter how happy we
are with Kivernell Care for the care and support they give us both when caring for a loved one at home with Parkinsons and Alzheimers - Thank you so much.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you so much for taking the time to complete a review for us. I am so happy that the care and support that we provide is helping you both.


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Review from David M (Son of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are wonderful and provide an excellent service. My Mum enjoys the visits. They are kind, and caring and I have no concerns at all about leaving her in their care. They are fantastic ambassadors for your company and I would not hesitate to recommend your services to others. May I also add
that your office staff are so helpful, they always phone or text back as promised. All round a wonderful service.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you so much for taking the time to complete a review for us. I am so pleased that you are so happy with the service we provide and I will pass on your thanks to all involved.


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Review from D B (Husband of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A key thing is that the carers turn up on time - and are all caring. Some have more experience than others (unsurprisingly) and can overcome slight problems (when my wife is not always cooperative) but I do not doubt their commitment or helpfulness with my wife. In particular, they are very careful
with any risk (or reality) of infection - which my wife is prone to - so I am confident that my wife is in good hands.
I have every confidence in them.
Obviously, any service company can have slight issues (such as a change of personnel) - but they are always resolved and keep me informed.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for taking the time to complete a review for us. I am please that you are happy with the service we provide.


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Review from Trevor B (Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Kivernell Care Ltd have carried out all of their duties satisfactorily in accordance with their statement of purpose, service users contract and agreement and detail documented in a care package and plan of care.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for taking the time to complete a review for us. We are pleased that you are happy with the care provided.


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Review from M H (Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Kivernell Care for nearly three years and have found them excellent in all respects. They send a weekly rota and if they have to change anything, I am given sufficient notice with a phone call. All the "girls" are friendly, efficient and well-trained.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for your review. We are so pleased that you are happy with the service you receive.


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Review from M J (Client) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, everyone friendly, efficient and helpful.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you so much for taking the time to write us a review. We are so happy that you were pleased with the service you received.


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Review from Bruce H (Son of Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kivernell provide an absolutely superb service to my Dad. All of the staff are highly attentive to his requirements and flex their approach to provide him with a very safe and comfortable environment, which means he is completely content and able to continuing living in his own home. I live over an
hour away from him so the support and communication I receive from the team in the office is crucial and very helpful. I work closely with them around matters such as implementing changes to medication requirements and any other day-to-day challenges, they have been super helpful on occasions when his Doctor needed to be contacted quickly. On the few occasions when my Dad has really needed help beyond the allotted call time, they have been fabulous in helping out and juggling things around to accommodate the situation.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for taking the time to complete a review and for your very kind words. We are so pleased that the care that your Dad receives supports him at home and that you have confidence in our service.


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Review from P H (Client) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Training in bedmaking would be useful. The gap between the amount staff receive and what I actually pay seems too wide. Most of the staff overfill the kettle and use too much washing up liquid.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for taking the time to complete a review of our service and for the feedback. We will certainly ask the carers to ensure tasks are completed to your requirements.


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Review from G H (Client) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the service from Kivernell Care. Your staff are always very helpful and kind. Many thanks for all your help.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for your kind words and for taking the time to complete a review. I am so glad that you are pleased with the service we are providing.


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Review from Pamela H (Client) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Girls are caring and polite. They obviously work very hard. It is physically and psychologically demanding and to remain upbeat cannot be easy.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for taking the time to complete a review. I agree that can be a demanding job and we all try hard to keep a smile on our client's faces.


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Review from Kathleen F (Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind and helpful. I would tell people to use Kivernell Care.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for taking the time to complete a review for us. We are very pleased that you are happy with the service that you receive.


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Review from P H (Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always cheerful staff and very efficient.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for taking the time to complete a review. We are pleased that you are happy with the service we are providing you with.


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Review from Mahtab W (Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly, polite and professional. I couldn't have asked for more. My above and beyond to make sure that I get the right care. I am very happy. I am not old but I have a disease and my carer makes me feel comfortable when she looks after me. Thank you for being so helpful and supportive.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for taking the time to complete a review and for your kind words. We are so pleased that the care that you receive supports you and that you have confidence in our service.


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Review from S B (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers. Very professional. Friendly and respectful. Very pleased with the service my dad receives. He is getting to know them and lovely seeing familiar faces all the time rather than different carers all the time.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for taking the time to complete a review. We are delighted to support your Dad with a team of carers that he has got to recognise.


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Review from Annabella N (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a big thank you to all my dad's carers. They work tirelessly every day to support him and cater to his needs and I just want them to know it's truly appreciated and not taken for granted. They are all incredible and I know my father is a handful and they go above and beyond for him
and I truly feel lucky to have them in our lives. You are all literal angels and deserve to be appreciated for all the incredible work you do and have been doing over the years.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you so much for such kind words and for taking the time to do the review. I will be sure to pass on your appreciation to the care team who visit your Dad.


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Review from B S (Widow Widower) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot express enough the wonderful care, compassion and respect all carers gave. All were considerate and almost became part of our family unit.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you so much for taking the time to review us. I'm delighted we made such a positive impact and I know the care team miss visiting you. We are still all thinking of you.


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Review from D C J (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kivernell Care have looked after our family splendidly for 25 years in that time just about every carer has been extremely caring and efficient and has demonstrated genuine love and affection for us originally gave our care for my wife and mother but now increasingly I need care myself.
2023-24 has
been a very difficult year as our needs become gradually more demanding, but Kivernell’s carers have done a superlative job. I commend them warmly.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for such a positive review. It's been a privilege to provide care for you and your family.


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Review from Pat C (Wife of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are just lovely. They sometimes have challenging moments with my husband, diagnosed with dementia.
I am very grateful for the love and respect shown to him.
I appreciate them too. Having someone to support me to care for my husband is vital.
They are a very dedicated bunch of people.
Professional but with compassion.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for the kind words and the lovely review; it means a lot knowing how pleased you are with the level of care provided.


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Review from A J (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Kivernell for over 20 years, and my care has been exemplary; I am treated with care and respect at every turn, we are more like a family and I could not praise them enough. Thank you Kivernell for making my life worth living.

Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd

Thank you for such a lovely review. The team will be delighted to hear your positive feedback. We look forward to continuing to support you at home.


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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Kivernell Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Kivernell Care Ltd is calculated as follows: ( (119 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 135 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kivernell Care Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (9)

Nicola

Nicola Harris

Job Title: Registered Manager

Joined: 2007

Nicola is our CQC registered care manager and is responsible for the well-being of our customers and staff team.


She joined us as a care assistant in 2007 and joined the office team in 2017, where she worked as Coordinator and Deputy Manager before accepting her current role as Registered Manager in September 2023. Nicola has considerable experience in the health and social care sector and gained a Level 3 NVQ in Health and Social Care and a Level 5 Diploma in Leadership and Management for Adult Care.


Nicola is known for her approachable nature and hands-on approach to supporting the team.


Outside of work Nicola is a keen equestrian and has a love of all nature.


Ashleigh

Ashleigh Light

Job Title: Care Coordinator

Joined: 2017

Ashleigh joined Kivernell Care in 2017 as a Care Coordinator. She works hard to organise the care team whilst considering the changing needs of our clients.


Ashleigh has a background in the Health and Social Care sector and has completed her Qualification Level 3 in Health and Social Care.


Ashleigh is family-oriented, an animal lover and is always willing to lend a helping hand. Out of work, Ashleigh enjoys sleeping!!!


Julie

Julie Mitchell

Job Title: Team Leader

Joined: 2007

Julie has been with Kivernell since 2005. She has a long background in health and social care and has completed her Qualification Level 3 in Health and Social Care.


She is often the first member of the team that clients meet, as she meets them to complete their initial assessments.


Out of work, Julie enjoys gardening, DIY and walking her dog.


Samantha

Samantha Hansford

Job Title: Care Coordinator

Joined: 2023

Sam joined Kivernell in 2023. She has a background in Health and Social Care and has completed her Qualification Level 3 in Health and Social Care.


This is her first office-based role. Sam sorts out any daily changes and assists with taking any concerns that carers report.


Out of work, Sam enjoys spending time with friends and family and walking her dog.


Carol

Carol Light

Job Title: Operations Manager

Joined: 2009

Carol joined Kivernell Care as a care coordinator in 2009.


She progressed to Registered Manager before stepping down from the role in 2023. She now oversees the business to ensure it runs smoothly and efficiently.


Carol gained a Qualification Level 3 Health and Social Care and a Level 5 Diploma in Leadership and Management for Adult Care.


Out of work, Carol enjoys spending time with her family. She is also very talented at crochet.


Michelle

Michelle Forrest

Job Title: Care Assistant

Joined: 2000

Michelle joined Kivernell in 2000, making her our current longest-serving carer. She has gained her Level 2 in Health and Social Care.


Michelle has a love of butterflies and is very artistic. She also enjoys a sing-a-long whilst doing her care visits.


Valerie

Valerie Cochart

Job Title: Care assistant

Joined: 2001

Val joined Kivernell in 2001, another very long-serving carer! She has a wealth of experience and always goes the extra mile. She is a great support to the clients she visits and her colleagues.


Val has gained her level 3 in Health and Social Care.


Val is a very proud grandmother to her grandson.


Linda

Linda Hall

Job Title: Care assistant

Joined: 2022

Linda joined Kivernell Care in 2022 and soon became an invaluable member of the care team.


She has completed the Care Certificate.


When she’s not working Linda enjoys going to the gym and live music.


Corina

Corina Storey

Job Title: Care assistant

Joined: 2018

Corina joined Kivernell Care in 2018. She builds an excellent rapport with the people she visits and is a really valued member of the care team.


Corina is currently studying for her Diploma Level 3 in Adult Care.


When she isn't working Corina is a busy Mum and enjoys spending time with her family, dog walks and holidays.


Frequently Asked Questions about Kivernell Care Ltd

What Type of Services does Kivernell Care Ltd offer?

Kivernell Care Ltd offers Home Care.

How many Carers does Kivernell Care Ltd employ?

Kivernell Care Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kivernell Care Ltd to verify any information. View our terms and conditions. Kivernell Care Ltd has a Platinum Service – more info.