Charge Rates effective from 16th April 2024
Weekdays (7am Monday - 5pm Friday)
Per hour - £30.50
45 minutes - £25.25
30 minutes - £21.00
Weekends (5pm Friday - 7am Monday)
Per hour - £33.00
45 minutes - £28.00
30 minutes - £24.50
Please contact us for full details.
Kivernell Care Ltd has a Review Score of 9.8 (9.830) out of 10, based on 23 reviews in the last 2 years. Over all time Kivernell Care Ltd has 23 reviews.
Review from Jane T (Cousin of Client) published on 21 May 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd
Thank you so much for your lovely review. We're grateful for the opportunity to support your family and we're delighted to hear that you've had such a positive experience with our service. Your feedback means a lot to us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V B (Daughter-in-law of Client) published on 20 May 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd
Thank you for the lovely review. It is an absolute pleasure to care for your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andy M (Client) published on 9 May 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Nicola Harris, Registered Manager at Kivernell Care Ltd
Thank you so much for taking the time to complete a review. Feedback on our service is always appreciated and we are pleased that your experience of Kivernell Care meets your expectations.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.830) out of 10 for Kivernell Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.830 for Kivernell Care Ltd is calculated as follows: ( (119 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 135 Ratings = 4.83
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Kivernell Care Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Apr 2023
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Job Title: Registered Manager
Joined: 2007
Nicola is our CQC registered care manager and is responsible for the well-being of our customers and staff team.
She joined us as a care assistant in 2007 and joined the office team in 2017, where she worked as Coordinator and Deputy Manager before accepting her current role as Registered Manager in September 2023. Nicola has considerable experience in the health and social care sector and gained a Level 3 NVQ in Health and Social Care and a Level 5 Diploma in Leadership and Management for Adult Care.
Nicola is known for her approachable nature and hands-on approach to supporting the team.
Outside of work Nicola is a keen equestrian and has a love of all nature.
Job Title: Care Coordinator
Joined: 2017
Ashleigh joined Kivernell Care in 2017 as a Care Coordinator. She works hard to organise the care team whilst considering the changing needs of our clients.
Ashleigh has a background in the Health and Social Care sector and has completed her Qualification Level 3 in Health and Social Care.
Ashleigh is family-oriented, an animal lover and is always willing to lend a helping hand. Out of work, Ashleigh enjoys sleeping!!!
Job Title: Team Leader
Joined: 2007
Julie has been with Kivernell since 2005. She has a long background in health and social care and has completed her Qualification Level 3 in Health and Social Care.
She is often the first member of the team that clients meet, as she meets them to complete their initial assessments.
Out of work, Julie enjoys gardening, DIY and walking her dog.
Job Title: Care Coordinator
Joined: 2023
Sam joined Kivernell in 2023. She has a background in Health and Social Care and has completed her Qualification Level 3 in Health and Social Care.
This is her first office-based role. Sam sorts out any daily changes and assists with taking any concerns that carers report.
Out of work, Sam enjoys spending time with friends and family and walking her dog.
Job Title: Operations Manager
Joined: 2009
Carol joined Kivernell Care as a care coordinator in 2009.
She progressed to Registered Manager before stepping down from the role in 2023. She now oversees the business to ensure it runs smoothly and efficiently.
Carol gained a Qualification Level 3 Health and Social Care and a Level 5 Diploma in Leadership and Management for Adult Care.
Out of work, Carol enjoys spending time with her family. She is also very talented at crochet.
Job Title: Care Assistant
Joined: 2000
Michelle joined Kivernell in 2000, making her our current longest-serving carer. She has gained her Level 2 in Health and Social Care.
Michelle has a love of butterflies and is very artistic. She also enjoys a sing-a-long whilst doing her care visits.
Job Title: Care assistant
Joined: 2001
Val joined Kivernell in 2001, another very long-serving carer! She has a wealth of experience and always goes the extra mile. She is a great support to the clients she visits and her colleagues.
Val has gained her level 3 in Health and Social Care.
Val is a very proud grandmother to her grandson.
Job Title: Care assistant
Joined: 2022
Linda joined Kivernell Care in 2022 and soon became an invaluable member of the care team.
She has completed the Care Certificate.
When she’s not working Linda enjoys going to the gym and live music.
Job Title: Care assistant
Joined: 2018
Corina joined Kivernell Care in 2018. She builds an excellent rapport with the people she visits and is a really valued member of the care team.
Corina is currently studying for her Diploma Level 3 in Adult Care.
When she isn't working Corina is a busy Mum and enjoys spending time with her family, dog walks and holidays.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kivernell Care Ltd to verify any information. View our terms and conditions. Kivernell Care Ltd has a Platinum Service – more info.
