Knightsbridge Care Services Ltd

The Office, 19 Malvern Road, Acocks Green, Birmingham B27 6EG
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9.1 6 Reviews
  • Knightsbridge Care Services Ltd, Birmingham
Established in 1989, Knightsbridge Care Services has been a cornerstone of support for the communities of Solihull and south Birmingham for over three decades. The manager has served as both the registered Care Manager and a company director since 1991 and the organisation has remained steadfast in its commitment to providing essential care and support to individuals in need.

Their comprehensive range of services encompasses personal care, emotional support, and daily living skills for older adults, individuals with learning disabilities, challenging behaviour, autism, mental health conditions, and physical disabilities. Whether in the familiarity of their own homes or within Knightsbridge's supported living accommodations located in Solihull and south Birmingham, every effort is made to ensure that service users receive the care they require.

Despite being smaller in scale compared to others in the sector, Knightsbridge Care Services takes pride in its ability to maintain a personalised approach. Each member of the management team, situated in their office, makes it a point to personally visit service users, reinforcing their commitment to being more than just a voice at the end of the line.

The organisation's longevity and success are evidenced by the enduring relationships built with many service users and their families over the years. This trust and satisfaction speak volumes about the quality of care provided.

Knightsbridge's workforce consists of trained, dedicated, and compassionate individuals who continued to carry out their duties admirably, even in the face of challenges posed by the pandemic.

At Knightsbridge Care Services, the well-being and satisfaction of service users remain paramount. For further information or assistance on specific aspects, individuals are encouraged to reach out to the organisation.

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Care Provided by Knightsbridge Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Knightsbridge Care Services Limited
  • Person in charge
  • Kay Stride (Director/RCM)

Funding & Fees Guide for Knightsbridge Care Services Ltd

  • Prices

  • £21.96 - £24.44 per hour

  • Minimum call time is 30 minutes however as part of a larger care package we are able to offer 15-minute visits for things such as check, or medication calls only.
    You are only ever invoiced for the time that you have been allocated.
    Comparative to that of the Local Authority.

Knightsbridge Care Services Ltd Reviews (6)

9.1

Knightsbridge Care Services Ltd has a Review Score of 9.1 (9.100) out of 10, based on 6 reviews in the last 2 years. Over all time Knightsbridge Care Services Ltd has 6 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 1

Date Published

6
3
5
6
0

Review from P G (Client) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were polite, efficient and had a positive polite attitude.
Good experience, would not hesitate to use them again.

Reply from Kay Stride, Manager at Knightsbridge Care Services Ltd

Thank you for your positive feedback. I will pass on your comments to the staff. It was a pleasure to assist you, and please don't hesitate to contact us again if we can be of help in the future.


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Review from Susan C (Daughter of Client) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this company is caring, compassion, understanding and a very high level of communication between carers and senior carers, also management. The level of care was outstanding towards my father. They all went above and beyond for my father and me and my daughter.

Reply from Kay Stride, Manager at Knightsbridge Care Services Ltd

Susan, Thank you so much for taking the time to review our service. It was truly a pleasure getting to know you and your family over the years we had the privilege of caring for your father. He is deeply missed by all of us here, and we're grateful for the memories and moments shared with him and with your family. Please remember that we're just around the corner if you ever need anything-don't be a stranger. Manager and all the staff


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Review from Raffayeta B (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Left a very nice review for the company due to their efforts of previously helping our family so I do still recommend the service however having a gross misconduct case happen with one of their employees being too informal and other behavioural issues from staff that are more on the call attending side,
unfortunately, it has lead to a communication breakdown between client and company. Very grateful for the help received but very grateful to be changing care companies because of these small unprofessional stints. Best wishes to Knightsbridge care! Sad to be reviewing with a more negative update on experience.

Reply from Kay Stride, Registered Manager at Knightsbridge Care Services Ltd

Thank you for your review. With regards to the alleged gross misconduct, disciplinary action was taken immediately once the matter was bought to my attention. The member of staff admitted they became too informal with you; however, I do believe that this could have been prevented if it hadn't been encouraged by yourself. Nevertheless, the member of staff involved no longer works for the company. I have to disagree that there was a breakdown between the company and the client, as we had no issues with the client. The problems arose when I refused to continue providing services to the client anywhere except in their own property, due to the verbal abuse, (on more than one occasion) and racial abuse inflicted on my staff by yourself. The only behavioural issues were yours. My staff do miss the client and wish him well and the very best for the future.


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Review from Christopher P (Son of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents were anxious about getting help from carers but they were very understanding and flexible and worked with us so that now to quote Mum 'I couldn't do without them and they are so lovely'. Dad and Mum have two visits a day which has been very timely, relieved the pressure and without them
neither we nor they could cope. The carers are appreciated not only for what they do but because 'they care'. The communication has been excellent - things like medication and circumstances have been changing week by week and the team do everything they can to respond with kindness and flexibility. Not everything can be perfect - there are other pressures and client needs to be prioritized, but there is the assurance of feeling that you have a team on your side who is working with you - you are not a time slot or cost centre - you are partners and co-workers and your parents are people that are valued and cared about.

Reply from Kay Stride, Manager at Knightsbridge Care Services Ltd

Thank you, Christopher, for your positive review and am pleased to hear that the package of care is going well.


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Review from R W (Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care service you can get. I would give it 10/10 all the way. It has been a year now since I came to Knightsbridge Care. They got me back on track and helped me out with a lot of things and I am now a lot happier here and settled. I would say it is not a company, it is more like one big family
and they treat everyone with respect and care. What more can you say about a wonderful family? From the bottom of my heart, thank you for everything you do for me. It is most appreciated - thank you. If you are looking for a caring or supported living place - Knightsbridge is the place - thank you.

Reply from Kay Stride, Registered Manager at Knightsbridge Care Services Ltd

Thank you for your positive review. We are pleased that you ae happy with the service we provide for you.


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Review from Kivarna H (Daughter of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication with managers and office staff. Can actually phone and speak to a member of staff that knows your case every time you call. Brilliant first call out visit by the coordinator. Really empathised with my parents. Created a personal package of care. Trialed for a fortnight to get
my parents used to the some support and everything went absolutely perfect. Couldn't fault the staff, the time they took to understand Dad's needs and their timings were exactly as promised. Communication between staff and each other was second to none. Every carer was happy to go the extra mile, even down to making the bed how Mom made it, putting in place endless pillows, cushions and teddies. Cannot fault them in any way. Was recommended to them and can't recommend them enough.

Reply from Kay Stride, Manager at Knightsbridge Care Services Ltd

Thank you for your positive review. I will pass your kind words on to the staff, I’m sure they will appreciate them very much.


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Current Review Score: 9.1 (9.100)

Overview of Review Score

The Review Score of 9.1 (9.100) out of 10 for Knightsbridge Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Knightsbridge Care Services Ltd is calculated as follows: ( (31 Excellents x 5) + (1 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 35 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Knightsbridge Care Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Kay

Kay Stride

Job Title: Director/Registered Care Manager

Joined: 1991

Kay started work with Knightsbridge Care Services Ltd in 1991, having worked previously in the Health Sector.
All together she has over 40 years' experience within health and Social Care.


Alison

Alison Norgrove

Job Title: Office Manager

Joined: 2002

Alison started working part-time with Knightsbridge Care Services Ltd while studying for a Diploma at Solihull College.
Since then, Alison has obtained further qualifications and is now the office manager.


In this role, Alison speaks to service users on a daily basis, besides organising staff rotas and staff training.


Nicole

Nicole Williams

Job Title: Care Co-ordinator

Joined: 2010

Nicole had worked for many years in the licensing trade, only joining Knightsbridge Care Services Ltd for the first time as a community Care Assistant in 2010, working with older adults in the community.


Since then, Nicole has obtained various Health and Social Care qualifications obtaining promotion to become one of our 2 Care Co-Ordinators.


Victoria

Victoria Ellis

Job Title: Care Co-ordinator

Joined: 2015

Victoria had worked in the Health and Social Care sector for several years before joining the Team at Knightsbridge Care Services Ltd.
Victoria joined our team as a Support Worker, working with our service users who have learning disabilities and complex needs.


During her employment, Victoria has obtained various Health and Social Care qualifications obtaining promotion to become one of our 2 Care Co-Ordinators.


Tracey

Tracey Goilding

Job Title: Senior Care/Support Officer

Joined: 2011

Tracey worked in retail before joining our team as a Community Care Assistant in 2011, working with our Older Adults in the community.


During her employment, Tracey has obtained various Health and Social Care qualifications obtaining promotion to become one of our 2 Senior Care/Support Officers.


Kerry

Kerry Stride

Job Title: Senior Care/Support Officer

Joined: 2009

Kerry started working part-time with Knightsbridge Care Services Ltd while studying for a Diploma at Solihull College.


During her employment, Kerry has obtained various Health and Social Care qualifications obtaining promotion to become one of our 2 Senior Care/Support Officers.


Frequently Asked Questions about Knightsbridge Care Services Ltd

What Type of Services does Knightsbridge Care Services Ltd offer?

Knightsbridge Care Services Ltd offers Home Care.

How many Carers does Knightsbridge Care Services Ltd employ?

Knightsbridge Care Services Ltd employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Knightsbridge Care Services Ltd to verify any information. View our terms and conditions. Knightsbridge Care Services Ltd has an Enhanced Service – more info.