Second To None

115 Greenfield Road, Dentons Green, St Helens WA10 6SH
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8.5 6 Reviews
  • Second To None, St Helens
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Care Provided by Second To None

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lancaster Leyland Care Ltd
  • Person in charge
  • Suzanne Lancaster (Manager)
Are you the Owner/Manager of Second To None? View your Advertising Options

Second To None Reviews (6)

8.5

Second To None has a Review Score of 8.5 (8.450) out of 10, based on 5 reviews in the last 2 years. Over all time Second To None has 6 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 1

Date Published

6
0
4
5
1

Review from Jon E (Son of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of Second to None go above and beyond what I would have expected and are very pro-active in dealing with hospitals and social services to ensure the best equipment and service is provided to my mother.
The staff are all very friendly and capable and it says a lot for the Company that
they appear to have very little staff turnover.
They all do actually seem to 'care' about my Mum and her well-being and she looks forward to their visits and catching up with them. It is very reassuring to me to know that they call in regularly and will let us know of any issues.
Would highly recommend them.

Reply from Gary Johnson, Training Officer at Second To None

Thank you for your kind comments, we really appreciate your feedback. It is a pleasure to support your mother. All the carers who attend to her needs each day often comment that they really enjoy visiting her and providing her with the best possible support and companionship that they can offer. I hope we can continue offering this care and support for as long as it is needed.


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Value for Money

Review from R M (Son of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care in her home from Second To None for the past 13 years. My mother's needs are complex, both physical and mental. The carers go out of their way to attend to her needs. They are always friendly and approachable and treat my mother with the greatest respect whilst maintaining
a much-needed sense of humour. Without their excellent care, my mother would have needed to go into a nursing home a long time ago. I cannot recommend this company enough.

Reply from Gary Johnson, Training Officer at Second To None

Thank you for your kind comments, we really appreciate your feedback. It is a pleasure to support your mother and to offer respite support for you and all the family. All the carers who attend to her needs each day often comment that they really enjoy visiting her and providing her with the best possible care that they can offer.


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Value for Money

Review from Iain W (Son of Client) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't rate Second to None higher - the staff have cared for my mum for years now with professionalism, compassion and dedication - they genuinely care.
The girls are not only skilled but also incredibly kind and patient and have consistently gone above and beyond to ensure she's comfortable, healthy
and happy.
Having used other care providers in the past I couldn't think of a more fitting name for this company than 'second to none'.

Reply from Gary Johnson, Training Officer at Second To None

Thank you for your kind words, it is nice to know all our efforts are appreciated.


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Value for Money

Review from Anthony H (Friend of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Where do I start? Awful service cancelled them. On Thursday the 30th May. The office manager phoned me up saying don't you think she feels she has to say this. What's he implying?? I told him to ring up the client. He then spoke to my sister who he told the phone call got a bit "heated". I then spoke
to my sister and said about this and I said did he tell you why? Later that day a carer turned up at my friend's and the next day the owner turned up saying they were still coming. My friend phoned me up in a right state saying don't want to be alone this is a vulnerable person who they are intimidating by keep turning up. And then this morning another carer turned up 4th June. I have all the correspondence I can show saying no longer need their services. This is how they are treating their customers, it is appalling and needs shutting down. The adult social care/council CEO is involved and well aware of what's going on, as they are included in every email. I have opened a case with the ombudsman and CQC now.

Reply from Gary Johnson, Training Officer at Second To None

Thanks for your review, much appreciate any feedback good or bad to ensure we are able to provide the best service possible. We have always been open and transparent. The support that we provide is in line with CQC regulations and local authority policies as well as our own.


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Review from L C (Daughter of Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that work here have been amazing in looking after my Mum who has suffered from Alzheimer's for a number of years. As her care needs got greater so did their level of care. The ladies are all very friendly and genuinely caring. Helped my Mum with meals, medication and personal care. They made
a massive difference to both my Mum and I. Sadly my Mum now needs 24-hour care so is going to residential. I wouldn't hesitate to recommend these lovely ladies.

Reply from Gary Johnson, Training Officer at Second To None

Hello,
Thank you for your lovely comments, we really appreciate them and will pass them on to the staff.
It was a pleasure to look after your mum, she is a lovely lady and all the staff that went into her loved going.
We hope that everything works out for her now she has moved into residential care and wish you well in the future.
Best Regards
All the care team.


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Review from Linda H (Daughter of Client) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has used this service for a couple of years now. I have no qualms in recommending the staff at all. They have been a life-saver to me and Mum. It is run professionally and well. (I have experienced many carers and care homes so this is big praise!).

Reply from Gary Johnson, Training Co-ordinator at Second To None

Thank You for your comments, they are greatly appreciated.


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Management

Treated with Dignity

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Current Review Score: 8.5 (8.450)

Overview of Review Score

The Review Score of 8.5 (8.450) out of 10 for Second To None is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.200 for Second To None is calculated as follows: ( (24 Excellents x 5) + (6 Very Poors x 1) ) ÷ 30 Ratings = 4.2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Second To None is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Second To None

What Type of Services does Second To None offer?

Second To None offers Home Care.

How many Carers does Second To None employ?

Second To None employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Second To None to verify any information. View our terms and conditions. Second To None has a Basic Service – more info.