Lodge Group Care UK Ltd

199 South Street, Romford RM1 1QA
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9.8 39 Reviews
  • Lodge Group Care UK Ltd, Romford
Lodge Group Care Ltd offer home care services in London and Essex. These services include domiciliary care for older or disabled people in their own homes, with staff specialising in dementia care and supported living for adults with learning disabilities. They also staff an adult residential care home in Barking and a children’s residential care home in Ilford.

Whether you’re looking for support with personal care and day to day living, companionship, respite care or support to get out and about doing the things you love, the team at Lodge Group Care are dedicated to supporting you to live an independent and fulfilling life.

All staff are fully trained in all mandatory training including manual handling, administering medication and working with people with learning disabilities or dementia.

Care Provided by Lodge Group Care UK Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Lodge Group Care UK Ltd
  • Person in charge
  • Carly Rochester (Manager)

Funding & Fees Guide for Lodge Group Care UK Ltd

  • Prices
  • Please contact us to discuss current fees.


Lodge Group Care UK Ltd Reviews (39)

Total of 39, showing 21-39
9.8

Lodge Group Care UK Ltd has a Review Score of 9.8 (9.782) out of 10, based on 15 reviews in the last 2 years. Over all time Lodge Group Care UK Ltd has 39 reviews.

Overall Experience

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  • 3
  • 1

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Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough for the carers and the management team - my mum has been bedridden for the last four weeks but the team have been both patient and shown her dignity - she has dementia so her case is not easy to deal with and my dad is prone to moods with suspected dementia and can be difficult
- whenever I ring for an update it is readily provided - hopefully you will not need this service but if you do and want peace of mind these are the team.

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Overall Experience  Overall Experience 5.0 out of 5

The ladies at Lodge Care have been looking after my dad since he came out of the hospital. They are friendly and very caring, they have a laugh with dad and always take time to chat and listen to what he wants. They are flexible as well. Without their help, dad wouldn't be able to stay in his own home
where he is happy. Thank you, girls.

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Overall Experience  Overall Experience 5.0 out of 5

Carers very caring and sympathetic and understand the patients needs.Always concerned and careful with all their coverings due to the (pandemic ) Because of my husbands Dementia it’s sometimes difficult to give care and attention.Thank you for all the care

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Overall Experience  Overall Experience 5.0 out of 5

My mum was very pleased with the care she received while recovering from her broken hip. The service she received was very reliable, caring and considerate to her needs. She has asked me to express that without the positiveness and encouragement from her carer she would not have made such a good and
speedy recovery, she wishes to convey her thanks.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care providers. All the staff are extremely friendly, professional and kind. I had to speak to the office a couple of times about timings of daily visits, and these were quickly resolved. Highly recommend.

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Overall Experience  Overall Experience 5.0 out of 5

All the ladies who came to care for my mother were wonderful. Kind, thoughtful,gentle and very patient. They were efficient in carrying out their tasks and were all so cheerful even after what must have been a very long day for them. We can't thank them all enough for the help my mum received.

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Overall Experience  Overall Experience 5.0 out of 5

They are just so efficient, caring and reliable, especially two particular carers who are caring for my dad. They are his guardian angels. Nothing is too much trouble for them. They need to be paid much more than they are getting for their dedication.

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Overall Experience  Overall Experience 4.0 out of 5

I am pleased to be able to recommend the care provided to my mother which covers the period of May 2019 to date. Sadly as a result of a fall and admission to hospital, she will not be returning home and will be transferred to a Nursing Home and thus the Home Care package will cease. Mum has been fortunate
to be cared for mainly by two Lodge staff, who are both a credit to Lodge, and with whom Mum has developed a close personal relationship.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude to your wonderful carers who assist my mother every day. The service is superlative. The ladies are kind, knowledgeable, friendly and highly respectful and reliable. They are truly a joy and provide a sense of security. Thank you to these superheroes!

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Overall Experience  Overall Experience 4.0 out of 5

Having come from another home have enjoyed the staff of the Lodge who have treated me with respect. My regular girl and weekend girl (I call them all my girls) are special to me and as with the others have a nice lot of banter going on. I speak my mind with no offence and I get it back, that's fair.
My only bug bare as I like to get out in the garden is the time of my first visit I understand if they have problems but I think I'm too easy.

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Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the professionalism of the carers, nothing is to much trouble. They are very good listeners and readily offer advice. Every one of the carers I have come in contact with, and this must be at least ten, are very polite. They have attended to the needs of my mum being very gentle
and patient. They are very clean and have excellent standards, I cannot thank them enough for their ongoing care. Every week I am contacted by the office to make sure every need is met this is so reassuring.

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Overall Experience  Overall Experience 4.0 out of 5

Good care company.
My comments;
1. Use of personal mobile phone and talking in their own language; if it is an emergency then it is fine.
2. If the carer is going to be late, then we should be informed. Also not to say she is around the corner.
3. Some carers always in rush, in spite of having
half an hour.

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Overall Experience  Overall Experience 5.0 out of 5

We have used Lodge Group now for nearly three years, and every single carer that has walked through our door has been helpful, attentive, cheerful and extremely well trained. My mum loves them all, particularly her three main carers, who do a great job in looking after her.
There are obviously times
when the carers are late (we understand that sometimes this can't be helped), but on the whole, the service runs really well.
I have been especially impressed at how well they have coped during the lockdown. The office has been ringing Mum regularly to check that she ok with her carers, medicine and food, plus they even supplied a Sunday Roast one weekend!
I wouldn't hesitate to recommend this company.

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Overall Experience  Overall Experience 4.0 out of 5

I have been with Lodge Group for about 6 years and have had many different carers in that time. I find my regular carers are punctual, trustworthy and efficient. They are also polite to me and we usually have a good laugh.

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Overall Experience  Overall Experience 5.0 out of 5

My dad has the same carers who are fantastic, and so nice and even support my mum with a cup of tea and chat. They never let my dad down and with me and my sisters not being able to attend recently, we knew that they were looked after. My family are so happy with Lodge Group.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you Lodge Group Care for being so kind, caring, understanding and supportive with my auntie. The staff have been so lovely. It’s really appreciated, especially when I can’t be there. It’s nice to know she’s in good hands.

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Overall Experience  Overall Experience 2.0 out of 5

Most of the carers are lovely, but they have too many calls to make, so they are up against it from the start. Manager promises the world, never keeps her promises. Her manager doesn’t even respond.

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Overall Experience  Overall Experience 2.0 out of 5

My mother who is 96 was often left until after lunch to be washed/dressed and in the evening was sometimes left until 9-10 at night and has been left out on occasions. When phoning would be told by the manager, you can do it. Have had carers go off with keys and not shut the door properly. Manager promises
you everything but does not deliver - very incompetent! Lodge care withdrew from our area in February and was the best thing to happen! We now have a new provider who is on time, competent with a regular carer.

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Overall Experience  Overall Experience 1.0 out of 5

My mum is 91, she needs help 4 times a day.
My mum has been left in bed to 11 o'clock and sometimes later, where they should be there at 9 am, sometimes they don't turn up, so no food nothing to drink and she has missed her morning pills, and today in bed to 1.30 pm,1st of May.
I have phoned many
times. I have heard every excuse under the sun, you phone, they don't answer and when you do get through never phone you back.
And some days they don't even turn up but they take your money.
The worst company I have been with. I would not recommend to anyone.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Lodge Group Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Lodge Group Care UK Ltd is calculated as follows: ( (78 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 87 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lodge Group Care UK Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (9)

John

John Timbs

Job Title: Managing Director

Joined: 2008

John has dedicated his entire career to supporting some of the most vulnerable members of our society. In addition to managing Lodge Group Care, he is also co -founder of My Employment Ltd, a gov-tech start-up that is set on revolutionising the way the health and social care sector recruits by enabling quick and easy portability of workers across the sector. He also sits on the board of trustees for Now! Charity, which supports residents in East Sussex facing disadvantages, such as poverty, a lack of qualifications or health issues.


“John has dedicated his entire career to supporting some of the most vulnerable members of our society.”


Carly

Carly Rochester

Job Title: Registered Manager

Joined: 2011

I have been with Lodge Group Care since 2011. I have worked in the health and social care for the past 2 decades.
I am passionate and driven to provide the best services possible to the service users we support.
I am one small part of a big team that makes being one of the best agencies in HAVERING possible.


Paula

Paula O'Callaghan

Job Title: Administrator

Joined: 2022

Hi, My name is Paula and I've been with Lodge Group since February 2022. When I'm not in the office helping the team to look after our service users, I enjoy gardening and doing the school run with my grandson.
Everybody here at Lodge Group is super friendly and makes coming to work fun.


Sharon

Sharon Waller

Job Title: Recruitment Officer

Joined: 2016

My name is Sharon Waller and I am a Recruitment Officer at Lodge Group Care. What I really love about my role is making a difference in people’s lives by recruiting people who I feel have a passion for care and can help support vulnerable clients in their homes. In my spare time, I like to travel, eat out and socialise with friends.


Chloe

Chloe Rochester

Job Title: Senior Care Coordinator

Joined: 2015

Chloe takes great pride in supporting her service users to achieve their goals and live life to the fullest. She’s also a whizz on computers and innately creative, always coming up with great ideas to improve care delivery and putting them into practice. Outside of work, she enjoys going to the gym, socialising with friends and having quality family time.


Here’s what Chloe has to say:


“I feel my job is very rewarding and I love helping people. My role has given me many different skills.”


Katie

Katie Coffey

Job Title: CM2000 Officer / Care Trainer

Joined: 2012

Katie provides high-quality training to our carers ensuring they have the skills they need to deliver excellent care. When she isn’t busy training up our team, she enjoys spending time with her children and family.


Here’s what Katie has to say:


“I like the satisfaction when you have helped someone. I love training and feeling like I have upskilled staff around me. I work with a great team.”


Rachel

Rachel Garrett

Job Title: Business Support Assistant

Joined: 2022

I work as a business support assistant at Lodge Group Care, and I love working in health and social care. I absolutely love helping people. I like to spend time with my friends and family in my spare time going for food, going on holidays, and watching movies and I love animals.


Margaret

Margaret Dowsett

Job Title: Care Quality Officer

Joined: 2016

I am an experienced and versatile health professional with over 40 years of management and clinical experience in General and Mental Health Services within the NHS.
I am a registered general and mental health nurse.
I am committed to a holistic and inclusive approach ensuring the provision of high quality clinically effective care
I have extensive practical experience at all levels within the NHS.
I am hard-working conscientious and responsible and have a strong sense of personal values, always keen to endure high standards of care and performance.
I enjoy working as part of a team and pride myself on having well-developed mutually respected professional relationships with my partners, colleagues, clients, their families


Sophie

Sophie Standley

Job Title: Care Coordinator

Joined: 2020

My name is Sophie, I have worked with Lodge Group Care for a few years now, initially as a Care Worker. I have since progressed in my career becoming a Care Coordinator for the company. I have always had a passion for Health and Social Care and pride myself on my compassion and care for our service users.


When I'm not diving into helping others, I spend my spare time with my daughter and enjoy socialising with friends.