London Care (Rochester)

Ground Floor, Stirling House, Culpeper Close, Medway City Estate, Rochester ME2 4HN
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5 Reviews
  • London Care (Rochester), Rochester
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Care Provided by London Care (Rochester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Charlene Willis (Manager)
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London Care (Rochester) Reviews (5)

Over all time London Care (Rochester) has 5 reviews.

Overall Experience

  • 0
  • 1
  • 0
  • 1
  • 3

Date Published

5
0
0
0
5

Review from Elizabeth W (Daughter of Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The office admin is appalling. Trying to get hold of a manager is impossible - you are told repeatedly that "the manager will phone you back" but it never happens. You just have to keep ringing until they realise you are not going to give up.
Data protection is faulty and response from the area management
is equally hopeless.
Some carers are extremely good but some just do not seem to care about doing the job.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew N (Son of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The office back up and organisation is extremely poor. Cover for carers on leave or going sick is not considered, leaving the person requiring care unattended.
To make an inquiry via the office at the weekend is almost impossible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jan B (Niece of Client) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be efficient, respectful and reliable.
Those I have met have been friendly and tried their best to meet the needs of a client with dementia. Have continued to use London Care for holiday cover for main carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Doris B (Client) published on 30 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Used this agency for a while then had to go private. One girl, that called in to give me bed bath made a remark about one of my cats being small and did I feed her? At first, she thought it was a rat !!!
I then get a call at the door from the RSPCA saying they had a call saying I wasn't looking after
my cats.
I have spoken to the manager who said why did I think it was one of his girls, as I don't have any other callers it had to be one of the carers.
So if you need help don't go to LONDON CARE if you have pets
I thought these carers were there to take the stress away not to give me more I am now at my wit's end with worry although there is nothing wrong with any of my pets.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nick R (Son of Client) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Always let mum down. Change their visiting times to suit themselves without letting us know. Only half do their job not giving mum the care she needs. Phone to say they haven't got staff to do their work. Very bad commitment.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about London Care (Rochester)

What Type of Services does London Care (Rochester) offer?

London Care (Rochester) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact London Care (Rochester) to verify any information. View our terms and conditions. London Care (Rochester) has a Basic Service – more info.