London Care (South London)

Unit 49, St Olav's Court, City Business Centre, Lower Rd, London SE16 2XB
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2 Reviews
  • London Care (South London), London
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Care Provided by London Care (South London)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Oluwabusayo Fademi (Manager)
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London Care (South London) Reviews (2)

Over all time London Care (South London) has 2 reviews.

Overall Experience

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Date Published

2
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2

Review from Alan C (Son of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I and my family have no complaints about the carers, the complaint is about the office staff. They do not send out rotas until halfway through the week, do not pass on messages, do not answer the phone over the weekend, and blame their staff when things go wrong, although it is not the staff's fault.
The carers themselves cannot be faulted. They are being let down by very poor management. They tried to stop my mother from coming downstairs on a stairlift by saying one of the carers had hurt her back trying to move my mother. All the carers deny this, which caused my mother stress. This could be a good company if it had an office manager who knew what they were doing, not let the staff do what they want to do. Management skills very are poor.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann G (Daughter of Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are lovely and I cannot fault them at all; they are really nice caring people. The office admin staff are an absolute nightmare. They don’t answer the phone and think it is okay for an 86 year old late-stage dementia sufferer and her 84-year-old husband to be let down constantly by their lack
of staff. When a client/care user needs 2 carers it is for a valid reason so to keep sending 1 carer who tries their best is an absolute shambles. It happens far to often to be a mistake. If they cannot provide the level of care needed to admit it, don’t just hope for the best. You are paid to provide the care. I feel for the carers who really do try their best!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about London Care (South London)

What Type of Services does London Care (South London) offer?

London Care (South London) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact London Care (South London) to verify any information. View our terms and conditions. London Care (South London) has a Basic Service – more info.