Loving Care Domicilary Services Ltd

97 Chaldon Road, Caterham CR3 5PJ
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2 Reviews
  • Loving Care Domicilary Services Ltd, Caterham
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Care Provided by Loving Care Domicilary Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Food Preparation & Serving
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Loving Care Domicilary Services Ltd
  • Person in charge
  • Sandra Jenner (Manager)
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Loving Care Domicilary Services Ltd Reviews (2)

Over all time Loving Care Domicilary Services Ltd has 2 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 0

Date Published

2
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0
0
2

Review from Susan D (Daughter of Client) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first met one of the directors in November 2019. I found her to be genuinely warm, compassionate and an experienced dedicated carer. My father is registered as severely sight impaired and needed a home help which then progressed to daily carer visits. During lockdown this year I was receiving intensive
treatment for cancer and was unable to visit my father. Loving Care went the extra mile to keep me updated by email and photos of Dad and would alert me if they felt he needed the doctor. Their communication was outstanding and I felt reassured that Loving Care were dedicated to his well-being. I have absolutely no hesitation in recommending Loving Care for their excellent care. The clue is in the name.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David B (Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am bedridden and my mother is elderly, blind, and diabetic. We both receive care from Loving Care. Without any notice to ourselves and only the council, service has been discontinued. The reason given seems to be a disrespectful attitude on my part. It followed shortly after a recent complaint where
a knife with butter had been put back in the drawer. The other issue being my friend and also nephew complaining that the kitchen floor was like going into a pub with a sticky floor. This was perhaps my third complaint in two years with Loving Care. Days after my complaint, service was discontinued. I can only assume that if I complain (justifiably) that they walk away. The two managers seem to be the only weak link with the company... but it allows them to take away my mother's only friends. It seems wrong and irresponsible. The carers themselves are wonderful.

Reply from Sandra Jenner, Manager at Loving Care Domicilary Services Ltd

It is a source of sadness to us that, after much consideration, we came to the decision to stop working with you. This decision was not taken lightly, and it is a rare step for Loving Care to have taken. We totally respect your right to make a complaint when things do not meet your expectations and would always welcome constructive feedback and comment from those we support, endeavouring to work with them to resolve any issues. There are however occasions when a relationship has deteriorated to a point where it is wise for those involved to make a change. It was overtime, and not in relation to one particular issue, that we came to our decision to give notice to the local authority. They will work to ensure that you have the support you need, and our care workers will continue to visit until an alternative is in place. All of us at Loving Care wish you the very best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Loving Care Domicilary Services Ltd

What Type of Services does Loving Care Domicilary Services Ltd offer?

Loving Care Domicilary Services Ltd offers Home Care.

How many Carers does Loving Care Domicilary Services Ltd employ?

Loving Care Domicilary Services Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Loving Care Domicilary Services Ltd to verify any information. View our terms and conditions. Loving Care Domicilary Services Ltd has a Basic Service – more info.