Mayfair Care Services

Mayfair House, 9 Meppel Avenue, Canvey Island SS8 9RZ
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8.5 10 Reviews
  • Mayfair Care Services, Canvey Island
Mayfair Care Services is a domiciliary homecare provider, supplying a wide range of care and support services that are tailor-made to your needs.

With in-depth understanding and long experience (est.2002), the management team will provide you with the best advice available and the professionally trained and motivated staff will deliver a service that lives up to your expectations.

Mayfair Care Services are fully compliant with the current Care Quality Commission (CQC) standards.

They are a framework provider for Essex County Council and accept CHC care referrals.

If you are looking for private self-funding care, the Mayfair Care team are here to help.

If you have a personal budget via direct payments and would like to use this for care they are happy to support you to to put your ideal package together everyone has a choice of agency when using personal budgets.

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Care Provided by Mayfair Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Mayfair Care Services Limited
  • Person in charge
  • Nina Bysouth (Registered Manager)

Funding & Fees Guide for Mayfair Care Services

  • Prices

  • Mayfair Care Services Limited


    Cost of Service - Per Care Assistant


    Personal care / Domestic / Shopping / Sitting services


    Monday to Friday:         
    £ 12.98   per 30 minute visit
    £ 18.30    per 45 minute visit
    £ 22.16   per 60 minute visit


    Weekend:          
    £ 13.90   per 30 minute visit
    £ 19.52    per 45 minute visit
    £ 23.00    per 60 minute visit


    Bank Holidays:         
    £ 17.56   per 30 minute visit
    £ 22.62   per 45 minute visit
    £ 26.72   per 60 minute visit


    Except


    Christmas Eve from 6pm to Boxing Day midnight and
    New Years Eve from 6pm to New Years Day midnight         
    £ 22.62    per 30 minute visit
    £ 31.32    per 45 minute visit
    £ 37.37    per 60 minute visit

  • Please contact the team for full price list

Mayfair Care Services Reviews (10)

8.5

Mayfair Care Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Mayfair Care Services has 10 reviews.

Overall Experience

  • 10
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Date Published

10
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2
8

Review from Sharon B (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayfair Care are a very professional care service who continues to look after our mum with the utmost care and dedication. We as a family feel incredibly supported by the Manager and her lovely staff and we feel very fortunate that we can fully depend on them to meet our mums increasing care needs.
Everyone at Mayfair is very polite and courteous and The Manager and staff will always keep us informed of any concerns regarding mums health and wellbeing. We feel fully supported by her and her great team of carers. Any other family looking for a great reliable care company to look after their loved ones then Mayfair Care are the company for you. We feel very lucky to have them.

Reply from Nina Bysouth, Manager at Mayfair Care Services

Thank you for your lovely comments and we are so pleased your mum and family are happy with the services we provide.


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Review from Carol W (Daughter of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has the best of care from Mayfair. They understand her needs and personality, her likes and dislikes. They provide unfailing support and the highest quality of caring, giving her and her family confidence.
Even when there has been a crisis, Mayfair has been there to step in and do whatever it takes
to help. Always a positive, instantaneous response. Both the caregivers and management provide excellence in all they do.
Mum has benefitted from their support for almost 5 years, and they have helped her retain her independence. We are all so fortunate to have had them as partners in promoting Mum's wellbeing.
We can wholeheartedly recommend them, and would like to say thank you- life is simpler thanks to them!

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Review from D P (Daughter of Client) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning to the end of Mayfair Care Services taking care of my father, all carers have been professional, caring and supportive of my father and family. My dad was bedbound and had vascular dementia, but they always respected him at every visit. A few special carers always retained Dad's
dignity and most of all "made him laugh" and feel special every time they tended to him. The manager was very supportive of my mum and me during difficult circumstances and she supported us along the way with various problems and was able to provide relevant advice and information where needed. Would not hesitate to turn to Mayfair Care Services in the future should they be needed. Thank you to all of Dad's carers.

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Review from I C (Son of Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being with a very poor service provider, it's been such a pleasure to be introduced to Mayfair Care. My mum is 92 with dementia, the carers show great patience and care, always dressed correctly and very rarely late. Great communication if there are any problems or issues. If it wasn't for the
support shown by the management and care team, I would be in a very difficult position indeed. I can't thank them enough for all their help and assistance. I would fully recommend them to anyone looking for a quality care provider.

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Review from P S (Son of Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's main carer is brilliant. I trust her completely and feel that she has my mother's best interest at heart. I cannot speak highly enough of the care and service she supplies.
The other carers are also great, but she is the main point of contact for us.

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Review from C G (Wife of Client) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class professional care. Always on time which is a big concern as the medication is given. Nothing is too much trouble, and independence is encouraged whilst ensuring safety at all times. The stability in the care staff makes it possible for myself, as a wife to continue to work knowing that the
carers know and understand my husband's needs. Two outstanding carers; thank you girls - you are stars and for the exceptional management. Very highly recommended.

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Review from Gill M (Daughter of Client) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum used the services of Mayfair for approximately 1 year. In the whole year they NEVER let me down once. Regular carers, not a different person every day. Office staff and management always efficient and helpful. They would always be flexible if I need additional care and helped out whenever they
could. Great communication and advice when needed.
They are fair and reasonable with their pricing and always went the extra mile for Mum.
THANK YOU, EVERYONE, AT MAYFAIR!

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Review from Joan G (Client) assisted by family/friend published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough care and professional approach.

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Review from Gill B (Daughter of Client) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mym is happy with the care that's provided. All carers are very polite and helpful.

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Review from Maureen P (Daughter of Client) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayfair agency has cared for my mother for 7 months and we have been extremely pleased with the service provided. It has always been professional while at the same time friendly, caring and helpful. Nothing was too much trouble. Mum looked forward to seeing her carers who she trusted (as so did we)
to do their very best for her. I would happily recommend this agency.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Mayfair Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Mayfair Care Services is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mayfair Care Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Nina

Nina Bysouth

Job Title: Registered Manager

Joined: 2009

As a manager in the social care sector, I believe that it is important people have choice and control over their support and care.


People are encouraged to maintain their independence.


People are fully involved in planning their support plan


People’s dignity is respected


People's cultures, beliefs and preferences are respected.


People are offered a high standard of care, by dedicated, qualified and caring staff


To establish what people’s goals and aims are and work together to achieve these.


That everyone should be treated as an individual


People's support is adapted to their unique needs a person-centred care


Throughout my managerial career, I have maintained how important it is to actively listen to people's needs and wishes. Ensuring they receive the correct and high standard of care and support they deserve.


If you would like more information or just some advice about the services.


Specialisms
Learning Disabilities - Palliative care - Mental Health - Domiciliary Care - Business Management - Assessor - Appointed first aider - mental health first aider


Qualifications
Mental Health first aider
Management level 5.
Leadership and management level 5
Leadership and Management in Care Services Level 4
End of Life Care Level 3
Learning Disabilities Certificate
Advance Medication Award
Equality & Diversity Level 3
Menopause training
All mandatory training


Frequently Asked Questions about Mayfair Care Services

What Type of Services does Mayfair Care Services offer?

Mayfair Care Services offers Home Care.

How many Carers does Mayfair Care Services employ?

Mayfair Care Services employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mayfair Care Services to verify any information. View our terms and conditions. Mayfair Care Services has an Enhanced Service – more info.