St Jude's Care Ltd

2-4 Stavordale Road, Weymouth DT4 0AB
Submit a Review
9.5 9 Reviews
  • St Jude's Care Ltd, Weymouth
The agency are committed to providing exceptional, personalised care to individuals in the comfort of their own homes. The team of experienced and compassionate care assistants offer a range of services, including Domiciliary Care and Live-in Care, to support their clients in maintaining independence and quality of life.

Mission

Their mission is to provide high-quality, person-centered care that is tailored to the unique needs and preferences of each individual. The agency believe that everyone deserves to live with dignity and respect, and they strive to make a positive difference in the lives of their clients and their families.

Services

The agneyc offer a range of services, including:

Domiciliary Care: Their care assitants visit clients in their homes to provide assistance with daily living tasks, such as personal care, medication management, and household chores.

Live-in Care: Their care assistants live with clients in their homes, providing 24/7 support and companionship.

Show St Jude's Care Ltd on the Map

Care Provided by St Jude's Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • St Jude's Care
  • Person in charge
  • Rhys Chandler (Operations Director)

Funding & Fees Guide for St Jude's Care Ltd

  • Prices

  • Domicilary Care - starts from as little as £22.75 per call
    Live-in Care - starts from as little as £1145 per week

St Jude's Care Ltd Reviews (9)

9.5

St Jude's Care Ltd has a Review Score of 9.5 (9.511) out of 10, based on 9 reviews in the last 2 years. Over all time St Jude's Care Ltd has 9 reviews.

Overall Experience

  • 6
  • 3
  • 0
  • 0
  • 0

Date Published

9
2
9
9
0

Review from John H (Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of this care service in excess of one year and have received excellent service, communication with headquarters really good, and overall experience highly acceptable. Very great treatment.

Reply from James, Office Manager at St Jude's Care Ltd

Thank you so much for your kind words and for being a valued client for over a year! We're thrilled to hear that you've had an excellent experience with our care service. Your positive feedback about our communication and overall service means a lot to us. We are committed to providing great care and ensuring our clients are always satisfied. Thank you for your continued trust and support!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David D (Client) assisted by family/friend published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to them coming, I like being got up in the morning early, washed and dressed.

Reply from James Bryant, Office Manager at St Jude's Care Ltd

Thank you for your positive feedback! I am delighted to hear that you appreciate our morning visits. Ensuring that you feel refreshed and ready for the day is our top priority. We look forward to continuing to provide you with the best care and support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M J (Daughter-in-law of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review comes straight from my heart, Dad has had a very unsettling time since the passing of his wife, then the diagnosis of Alzheimer's and dementia, Dad's wish has always been to stay in his own home, we did our best travelling 5 hours to visit him twice monthly however it became clear he was starting
to need more. After lots of research we chose St Jude's. While I respect it's early days, the improvement already has been noticeable. Dad's getting back to being his happy, chatty, tidy self. The staff are friendly, patient and very understanding of Dad's needs, the team genuinely care, it's not just a job and it shows encouraging him with his appearance, going for local walks and cups of tea, they help with housekeeping, but most of all Dad's happy. We as a family can't thank them all enough for providing a wonderful caring service, it's had a huge positive impact with Dad, also given us as a family the support and reassurance on a daily basis to know he's doing well.

Reply from James Bryant, Office Manager at St Jude's Care Ltd

Thank you so much for taking the time to share your heartfelt experience with St. Jude's. We understand how challenging this transitional period has been for your family, and our team is honoured to be part of your dad's journey. Thank you for placing your trust in us during this important time. Please know that we are here for your dad and your family, and we will continue to provide the highest quality of care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Daughter of Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fabulous carers almost without exception. Friendly, kind, efficient and professional. Communication between care managers and client/family is less effective. Protocols not always followed e.g. new carer never met the client and not briefed by the client's needs/routines. Rely on a lot of persistent
input from family.

Reply from James Bryant, Office Manager at St Jude's Care Ltd

Thank you for your review. We're thrilled to hear that you found our carers to be friendly, kind, efficient, and professional. Your feedback about communication is incredibly valuable to us, and we appreciate you bringing it to our attention. We are committed to continuous improvement and will work on enhancing the communication between care managers, clients, and their families. Your insights help us provide the best possible care, and we truly value your involvement in this process.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Troy Y (Son of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is recently widowed and has been diagnosed with onset of dementia and Alzheimer's. We live so far away from him and just felt that he required a bit of company and help in everyday life. We wanted him to stay in his own house and live the best life he possibly could and with the help St Jude's
this is now possible. The staff are very caring. And the organisation are very helpful, understanding and prompt at acting and give us the peace of mind in between our visits and give Dad the company he requires. Overall a fantastic experience.

Reply from James Bryant, Office Manager at St Jude's Care Ltd

Thank you for your thoughtful feedback. We take great pride in the service we provide, and it's incredibly rewarding to hear that our efforts had a positive impact. We genuinely appreciate your recognition.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Franki G (Daughter of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff are kind caring and considerate, friendly, confident and treated me with dignity and I've enjoyed having all women and nice to have the same few to build a friendship with them. We have had the odd one or two that rush and don't take as much care as others. The management and communication
to family of changes to hours or timings can be troublesome, I was also asked to download an app and tell them when I had which I did but I was never told what to do with it at all.

Reply from James Bryant, Office Manager at St Jude's Care Ltd

Thank you for taking the time to provide us with a review and share your feedback. At St Jude's Care, we value open communication and appreciate your honesty. We are sorry to hear that we have not met your expectations in certain areas, and we take all feedback seriously. We understand the importance of effective communication and will review the specific issue you raised regarding our app to ensure that we can improve our performance in this area. I have escalated your concerns to the relevant team. Your feedback is invaluable in helping us improve our services. We are always here to listen and appreciate your continued feedback. Thank you again for your review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally A (Daughter of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The vast majority of carers I see when visiting Mum are a delight.
They are sometimes a little late but I understand the challenges in arriving on time.
They are respectful, friendly and diligent.
It's great to know that Mum is in good hands when we can't be with her.

Reply from James Bryant, Office Manager at St Jude's Care Ltd

Thank you so much for taking the time to share your feedback with us. We apologise that we didn't quite meet your expectations regarding our carer's arrival time on occasion. We take all feedback seriously and are constantly monitoring our carers' arrival times to ensure we're providing the best possible service. We also regularly review our policies to identify areas for improvement. Although we can't control every situation, we're committed to doing our best to arrive on time. Thank you for trusting us with the care of your mother. We'll take your feedback into consideration as we continue to strive for excellence in our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley R (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been having domiciliary carers for over 2 years. She has a fantastic team of carers who always go the extra mile. They are kind caring hard working and engaging. The office keeps me updated about rotas and the continuity of carers is brilliant. I can also read the daily records on line.
Thank
you to all the teams involved.

Reply from James Bryant, Office Manager at St Jude's Care Ltd

We're thrilled we have the opportunity to support your Mum, and we're grateful for the time you took to share your thoughts about our service. Your feedback is invaluable to us, as it enables us to continuously improve and refine our offerings to meet our clients evolving needs. We're delighted to hear that you've had a positive experience with us, and we appreciate your willingness to share your feedback. Thank you again for choosing our service, and we look forward to supporting your Mum in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael S (Husband of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Does what it says on the tin. Carers are punctual, polite, caring and friendly. They take the time to chat with me and tell me how my wife was on that visit. I also have access to their notes and can read what they did on the day.

Reply from James Bryant, Office Manager at St Jude's Care Ltd

We would like to extend our sincerest gratitude for taking the time to share your positive experience with us. Your feedback is invaluable to us, and we're committed to continuing to provide exceptional service and quality in all aspects of our business. Thank you again for your kind words and for choosing us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for St Jude's Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for St Jude's Care Ltd is calculated as follows: ( (36 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 54 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for St Jude's Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Rhys

Rhys Chandler

Job Title: Operations Director

Joined: 2025

With 12 years of experience in Health and Social Care, he bring a deep understanding of the challenges faced across all levels of the industry. Having started his journey as a carer, he is passionate about fostering a supportive and efficient environment that priorities quality care, and the clients we support.


Joanne

Joanne Robinson

Job Title: Registered Manager

Joined: 2018

Joanne joined St Jude’s Care in 2018 as a Care Manager. With 17 years of previous experience as a Day Services Officer with Learning Disabilities, Joanne already possessed the leadership skills and knowledge to take with her into the Registered Manager role here at St Jude’s. Joanne leads her team with an open-door policy, ensuring we are compliant in every aspect of the services we provide.


James

James Bryant

Job Title: Office Manager

Joined: 2018

James is a dedicated and experienced professional with a strong background in care coordination and business management. Since joining St Jude's Care in 2018 as a Care Coordinator, he has leveraged his diverse skill set to provide high-quality support and ensure the wellbeing of those under our care.


Before his current role, he accumulated over 15 years of experience in business management, during which he developed a comprehensive understanding of operational efficiency and strategic planning. This experience has equipped him with the ability to navigate complex challenges and implement effective solutions within a dynamic environment.


In addition, his tenure as a warranted Officer with Dorset Police has further enhanced his skillset, particularly in analytical thinking and problem-solving. This role required a high level of critical thinking and decision-making under pressure, skills thathe will continue to apply in his current position to ensure the highest standards of care and support.


He is passionate about making a positive impact in the care sector and committed to fostering an environment of continuous improvement and exceptional service delivery.


Frequently Asked Questions about St Jude's Care Ltd

What Type of Services does St Jude's Care Ltd offer?

St Jude's Care Ltd offers Home Care.

How many Carers does St Jude's Care Ltd employ?

St Jude's Care Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact St Jude's Care Ltd to verify any information. View our terms and conditions. St Jude's Care Ltd has an Enhanced Service – more info.