Meridian Community Care Ltd (Dover)

1st Floor, 25 Castle Street, Dover CT16 1PT
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5 Reviews
  • Meridian Community Care Ltd (Dover), Dover
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Care Provided by Meridian Community Care Ltd (Dover)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Leon Collins (Manager)
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Meridian Community Care Ltd (Dover) Reviews (5)

Over all time Meridian Community Care Ltd (Dover) has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
0
0
5

Review from Andy F (Son of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not recommend Meridian Community Care highly enough in supporting my mum who has mixed dementia. The staff are very friendly, and compassionate and they use their skills to ensure all of her needs are met and the care plan is followed with both respect and dignity. Having the same carers arriving
at the same times each day means a trusting and friendly relationship has been embedded and continues to blossom. Nothing is too much trouble and their whole set-up puts our minds at rest in the processes and regime in place for mum.

Reply from Marketa Jurickova, Dover Branch manager at Meridian Community Care Ltd (Dover)

Thank you Andy for your kind words, continuity of carers and times set is something we always aim to achieve.


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Value for Money

Review from Susan G (Wife of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Meridian Care for about eight years. My husband is in his nineties and gets very anxious if routines are not followed and things become unpredictable. It is particularly helpful, therefore, that there are just three carers who look after him and that they understand his needs so well.
They are very good at coming at the scheduled time and it is very rare that the time of an appointment has to be changed. The care they give him is excellent and they carefully follow the arranged protocols. My husband and I are very happy with the service and have no complaints.

Reply from Leon Collins, Manager at Meridian Community Care Ltd (Dover)

Thank you for the lovely words, Susan. I can not believe it has been 8 years already!


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Review from Judy B (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Meridian Care have supported my elderly mum for almost three years in her own home, assisting her to maintain her independence in a respectful but friendly manner. I have nothing but the highest praise for her dedicated team of carers; they are reliable, cheerful and caring - in fact nothing ever feels
that it would even be too much trouble for any of them. The fact that Meridian ensure that she has the same carers on a regular schedule has really helped mum to build a trusting relationship with her small team and, in turn, it means that each of them understand her needs, including her drive to be as independent as possible within her physical limitations. They always put a smile on her face, even when she is feeling a bit down, and are a valuable link to the outside world which enriches her life even more. It’s lovely to hear them laughing and joking together when I pop in. I would not hesitate to recommend this company to anybody - thank you for everything you do.

Reply from Marketa Jurickova, Dover Branch manager at Meridian Community Care Ltd (Dover)

Thank you for the wonderful review. Our carers enjoy the banter they have with your mum.


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Review from Debbie S (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old mum has been receiving care at home, 3 times a day, for almost 3 years. She has an early morning visit, a lunchtime visit, including preparation of her food, and a tea time visit; two visits include supervising medication. She looks forward to seeing whoever the carer is and is always
positive in her comments about them.
In my dealings with carers and managers, they have always been approachable, friendly, accommodating and helpful. They keep me updated if they are concerned about my mum in any way.
Rules of this review mean that I cannot mention names, but the service we received when Mum had to be admitted to hospital as an emergency case in early 2020 was truly exceptional.
From my experience, I would happily recommend Meridian to someone seeking home care.


Personally, I feel that the money spent on Mum's care is very well invested - but I haven't provided a rating simply because I am not in a position to compare like with like.


Reply from Marketa Jurickova, Dover Branch manager at Meridian Community Care Ltd (Dover)

Thank you, Debbie. Looking after your mum was our pleasure.


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Review from June G (Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive excellent care from this company. My carer, having got to know me, anticipates my needs and I couldn’t ask for more. They are very efficient and at the same time reassuring in their care. They are a very cheerful and comforting way to start the day.

Reply from Leon Collins, Manager at Meridian Community Care Ltd (Dover)

Thank you for your lovely feedback, June. I am glad that everything is going well.


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Management

Treated with Dignity

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Meridian Community Care Ltd (Dover)

What Type of Services does Meridian Community Care Ltd (Dover) offer?

Meridian Community Care Ltd (Dover) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meridian Community Care Ltd (Dover) to verify any information. View our terms and conditions. Meridian Community Care Ltd (Dover) has a Basic Service – more info.