Merseycare Julie Ann Ltd

Bayliss Suite, Liverpool Innovation Park, Liverpool L7 9NJ
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9.0 8 Reviews
  • Merseycare Julie Ann Ltd, Liverpool
MerseyCare Julie Ann Ltd offer versatile home care services throughout Liverpool, making the most of a qualified team in order to achieve high standards of care that are organised with the individual in mind.

Their mission is to deliver exceptional and personalised care to service users, enhancing their quality of life, independence, and dignity.

The service takes pride in a professional approach, taking on both light and complex needs and striving for a positive impact that maximises potential over the long term. All care workers are well-trained and the agency takes regulatory objectives seriously.

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Care Provided by Merseycare Julie Ann Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Merseycare Julie Ann Ltd
  • Person in charge
  • Jack Gardiner (Operations Director)

Funding & Fees Guide for Merseycare Julie Ann Ltd

  • Prices

  • Please contact us on 0151 726 8060 for more information.

Merseycare Julie Ann Ltd Reviews (8)

9.0

Merseycare Julie Ann Ltd has a Review Score of 9.0 (9.011) out of 10, based on 8 reviews in the last 2 years. Over all time Merseycare Julie Ann Ltd has 8 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 1

Date Published

8
6
6
8
0

Review from Jackie H (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been having carers for the last couple of years from here. We are so happy with the care she has been given. She has 2 visits a day and we have had no problems at all. All of her carers are very supportive and helpful and do their job's amazingly.

Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Thank you for taking the time to leave this exceptional review. We are pleased to hear that you are happy with the services and care we provide for your mum. We will pass this feedback on to the team.Kind regards,MCJA


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Review from Stephen J (Nephew of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are helpful and attentive. They know the client really well and make an effort to interact and respond to their needs in the best way. There is good continuity of staff which is important. The app is a very useful tool for keeping up to date. The staff use it to provide helpful updates, on
occasion, more information could be provided. The overall service is very good.

Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Thank you for taking the time to leave this outstanding review - we are pleased to hear that you are happy with the service and care provided by our team. Best wishes,


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Review from Stanley B (Son of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been providing quality care and support for mum and our family for over 2 years its a great comfort knowing Merseycare Julie Ann Ltd are there day in day out. Assisting mum, 'To live well with Dementia'.
With an understanding, caring and professional approach they have supported mum and the
family to navigate a very new and difficult situation in a difficult climate. From the beginning, MCJA office team with our coordinator worked with the family to develop a workable, deliverable care plan around mums physical and emotional needs, with an emphasis on maintaining her dignity and independence.
Over time we have built a great relationship, down to earth and approachable they are there, just at the end of the phone.
The care staff who call day in day out are very patient, caring and understanding. They soon found out mums likes and dislikes always a cheery smile. The app is handy, I can log in and see mums mood, care and meal coordination is working as it should. Thanks MCJA, mum's front line team.

Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Thank you for leaving this outstanding review! We are delighted to hear that you are happy with our fantastic team and the services we provide for your mum. Many thanks and best wishes, MerseyCare


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Review from E Q (Client) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an excellent service and I am very happy with everything.

Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi, thank you for leaving this outstanding review! We are delighted to hear that you are happy with the services we provide. Many thanks and best wishes, MerseyCare


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Review from G K (Son of Client) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers looking after Mum for almost 15 years. Carers are great, some of them have been 15 years coming and feel like a family.
Made up with the services.

Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi, thank you for taking the time to leave this fantastic review! We are pleased you are happy with the service that we provide for your Mum at MerseyCare Julie Ann, and that we have been chosen as her care provider for the past 15 years. All the best, MerseyCare Julie Ann.


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Review from M H (Client) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and punctual and apart from doing their job, they also have time to check on whether I've eaten and listen to my "life stories" which is very comforting!

Reply from Jack Gardiner, Operations Director at Merseycare Julie Ann Ltd

Hi, thank you for taking the time to leave this fantastic review! We are pleased you are happy with the service that we provide at MerseyCare Julie Ann. Spending quality time with our clients is of upmost importance, so we are glad we can go above and beyond for you and provide you with the best quality of care.All the best, MerseyCare Julie Ann.


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Review from Harry H (Next of Kin) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife receives from her main carer is excellent. I think she should get an award, she is always cheerful and she looks after my wife's needs. The other carers do a great job as well.

Reply from Rosaleen Robinson, Manager at Merseycare Julie Ann Ltd

Thank you so much for the amazing feedback, we strive to ensure all our clients receive the highest standard of care.


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Review from W S (Son of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Care at home for dementia patients, 1 star, you expect 30-minute visits you are lucky if they attend for 10 minutes. The carers do not encourage the intake of food, drink or medication, and personal and bedding hygiene is not encouraged. I am constantly chasing the company but the care team really don't
care, all this is on camera and witnessed by professionals.

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Current Review Score: 9.0 (9.011)

Overview of Review Score

The Review Score of 9.0 (9.011) out of 10 for Merseycare Julie Ann Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.311 for Merseycare Julie Ann Ltd is calculated as follows: ( (29 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 45 Ratings = 4.311

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Merseycare Julie Ann Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Jack

Jack Gardiner

Job Title: Operations Director

Jack Gardiner is the Operations Director here at our Liverpool branch, managing the day-to-day operations of the branch.


Chloe

Chloe Kelly

Job Title: Assistant Operations Director

Chloe Kelly is the Assistant Operations Director here at our Liverpool branch, assisting the Operations Director with the day-to-day operations of the branch.


Michelle

Michelle Jevans

Job Title: Registered Manager

Michelle Jevans is the Registered Manager here at our Liverpool branch, overseeing all aspects of the business.


Helen

Helen John

Job Title: Deputy Manager

Helen John is one of two Deputy Managers at our Liverpool branch, managing care enquiries and the team responsibilities, reporting back to the Registered Manager.


Georgia

Georgia Smith

Job Title: Deputy Manager

Georgia Smith is one of two Deputy Managers at our Liverpool branch, managing care enquiries and the team responsibilities, reporting back to the Registered Manager.


Amanda

Amanda Duncan

Job Title: Referrals Manager

Amanda Duncan is the Referrals Manager at our Liverpool branch, dealing with all referrals, incoming care enquiries and new care packages.


Frequently Asked Questions about Merseycare Julie Ann Ltd

What Type of Services does Merseycare Julie Ann Ltd offer?

Merseycare Julie Ann Ltd offers Home Care.

How many Carers does Merseycare Julie Ann Ltd employ?

Merseycare Julie Ann Ltd employs 250 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Merseycare Julie Ann Ltd to verify any information. View our terms and conditions. Merseycare Julie Ann Ltd has a Platinum Service – more info.