Midlothian Council - Domiciliary Care - Care at Home

Fairfield House, 8 Lothian Road, Dalkeith EH22 3AA
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1.0 2 Reviews
  • Midlothian Council - Domiciliary Care - Care at Home, Dalkeith
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Care Provided by Midlothian Council - Domiciliary Care - Care at Home

  • Type of Service
  • Home Care Provider
  • Local Authority Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Midlothian Council
  • Person in charge
  • Pamela Woods (Manager)
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Midlothian Council - Domiciliary Care - Care at Home Reviews (2)

1.0

Midlothian Council - Domiciliary Care - Care at Home has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Midlothian Council - Domiciliary Care - Care at Home has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
0
0
1
1

Review from L R (Grandson of Client) published on 25 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

No risk assessments carried out in writing and signed carers are rude and and not that gentle. They don’t care about the people they look after, just leaving them to rot in a bed, that’s all they want to do. The care is poor and respect for the client and family is poor.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K M (Wife of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unhappy with our original timings and took the time to actually phone the manager, the issue was resolved quickly and with respect.
Homecare Services thank you. I now know that you take our care seriously and am confident that if in future I have an issue, I need only pick up the phone.
Thanks
for being there for us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Midlothian Council - Domiciliary Care - Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Midlothian Council - Domiciliary Care - Care at Home is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Midlothian Council - Domiciliary Care - Care at Home is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Midlothian Council - Domiciliary Care - Care at Home

What Type of Services does Midlothian Council - Domiciliary Care - Care at Home offer?

Midlothian Council - Domiciliary Care - Care at Home offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Midlothian Council - Domiciliary Care - Care at Home to verify any information. View our terms and conditions. Midlothian Council - Domiciliary Care - Care at Home has a Basic Service – more info.