Millennium Homecare Services Ltd

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

We are extremely grateful to hear about your positive experience with our company and how we have been able to support not only you but also your loved ones. Our unique and individualistic approach to care ensures that each person is treated with the utmost attention and care. We understand that inviting someone into your home can be a challenging decision but we are honoured to have become a trusted member of your household. Thank you for choosing us as your safe haven.

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

Thank you so much for taking the time to share your experience with Millennium Homecare. The compliments are shared with our team. The background staff, who dedicate their time to ensuring we offer a service that has continuity, empathy, and reliability in a safe and professional approach. Our community team are the faces and expertise that close the link between admin and the care provided. Together, our priority is a person-centred approach throughout our community.

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

Thank you so much for letting us know what we are doing well. All of our staff, both community and office based are part of a company that values each person's knowledge, experience and compassion in delivering a quality service to our community, like the one your Mum receives. Support packages are tailor-made with the input of service users and anyone else that is important to them, this, therefore, ensures the needs of loved ones are also taken into consideration when a homecare service is offered. Thank you for sharing your satisfaction with Millennium Homecare Services.

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

We take a great deal of pride in working as a team, our focus of each person at the forefront of all we offer and what we do. However, it would be challenging to maintain safety for people remaining in their own homes without the vital support of friends and families around, for this we thank you. Trust is a vital part of our well-being and something we value immensely as a company, so thank you for sharing our accomplishments in this. Praying for sunshine on your days out Thank you for taking the time to share your experience of Millennium Homecare

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

Your feedback is a vital part of learning what we are doing well, and in some cases where we could do better. All of our staff, community and office based are chosen for their patience, attentiveness, values, empathy and reliability. Through vast training modules, they are competent in supporting a variety of needs out in the community. When receiving reviews like yours it reminds us that we are achieving our goals of quality care for our community, so a huge thank you for taking the time to write this review.

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

Although we are approached to support a person, it would be difficult to support just that individual. Our care packages are detailed and aimed at proving a home care package that takes everybody's needs into account, around each service user. Our aim is to ensure relationships are maintained between loved ones and not lost in a carer's role, as some family members step into when homecare is required. It is rewarding to read that our aim and vision has been accomplished for your family, thank you very much for sharing this.

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

We thank you very much for choosing Millennium Homecare Services to support your Father and his family. We strive to make our visits as pleasurable and accommodating as possible, aiming to be part of a family routine aimed at your Father's needs. It appears we have accomplished this by offering flexibility when required, after all, life isn't a smooth journey, nor is it predictable. Thank you

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

It is not always easy to review a company or to know what to say, but I feel your comment clearly demonstrates accomplishment in what we set out to achieve with each valued service user. Millennium Homecare works well as a team, supporting our community, meeting needs, enjoying sharing of experiences and making a difference. It would appear we have met your expectation of our company and aim to continue to do so for a greater period of time. Thank you

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

What wonderful feedback, thank you so much. We strive to work collectively as a team, without our community staff, our office team would be unable to work and without our office staff our community team would have no community to support, so together we are a high-quality community provider, which you have acknowledged. We are proud to work together supporting each and every person who takes the tentative step towards enquiring about our homecare service. Your review is used as quality monitoring, but most importantly gives an insight into us and what potential service users can expect when approaching and working with Millennium Homecare.

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

Thank you very much for taking the time to review our service, this is very important to us. It is always a daunting experience when accepting someone into your home to support where and when needed. Our aim is always to work with you during the introduction period to make it feel less repetitive and invasive. Although our initial induction can appear time-consuming, the information generated from this is shared with the staff before they are introduced to you, this eliminates the need for you to continually have to tell each person how you like things to be done, where things are and what's required on each visit. This has proved to be an effective approach over the years.

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

Thank you very much for taking the time to review our service, especially at a time in life when it's probably the last thing on your mind. Reviews are always very welcome and offer us an insight into what we do well and where we could improve. Millennium is renowned for providing a very empathic support network to palliative and End of Life care and we are blessed when people like yourself, choose us to travel that journey with you. We are so pleased it proved to be of support. Thank you.

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

Thank you very much for taking the time to review Millennium. It is important to us that people using our service are 100% satisfied with us as a team, for that to be achieved we aim to work well together supporting people in our community. Each member of staff involved in supporting your mum ensure that the services delivered and their involvement in that whether it be paperwork, overseeing the allocation of staff and our fantastic front line workers, is second to none.

Reply from Lynda Barksby, Director at Millennium Homecare Services Ltd

Thank you very much for taking the time to share your experience of Millennium Homecare. Sourcing a reputable provider can be a daunting prospect, and it is through your review that others may feel secure in choosing us to support someone of importance to them.