Alexandras Community Care St Austell

Unit 3A, 3 Manfield Way, St Austell PL25 3HQ
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9.1 12 Reviews
  • Alexandras Community Care St Austell, St Austell
The St Austell branch was started in March 2019, run initially from the Liskeard office. In July 2020 they opened up their satellite office at Holmbush in St Austell, before becoming a fully registered office in December 2020 covering the following areas:

St Austell, Par, Penwithick, St Blazey, Tywardreath, Carlyon Bay, Probus, Grampound, Grampound Road, Indian Queens.

The Registered Manager and Manager are supported by a great team of Team Leaders, Carers and Admin staff.

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Care Provided by Alexandras Community Care St Austell

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Elliott (Registered Manager)

Funding & Fees Guide for Alexandras Community Care St Austell

  • Prices

  • £32 for 1 hour visits, £1100  for 1 week live in care.

Alexandras Community Care St Austell Reviews (12)

9.1

Alexandras Community Care St Austell has a Review Score of 9.1 (9.124) out of 10, based on 7 reviews in the last 2 years. Over all time Alexandras Community Care St Austell has 12 reviews.

Overall Experience

  • 8
  • 3
  • 1
  • 0
  • 0

Date Published

12
0
4
7
5

Review from M B (Husband of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers visiting our home are always polite, dressed in uniform and wearing protective clothing. Pleasant temperament and always helpful.

Reply from Julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to leave us this lovely review, we appreciate the kind words! It is great to hear how well our carers are being received.


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Review from C D (Mother of Client) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with service in general.
Would prefer that we had carers that came more often, not so many changes.

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Review from James H (Partner of Client) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am writing this review as my partner had a stroke last year and cannot write very well. She has agreed that I should write this review. We are satisfied with the carers, but the management has ignored our request to not have male carers. Last time I spoke I was told that it is not going to happen,
which is very rude. The attitude of the management is very poor.

Reply from Julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to leave us a review. All double-handed packages are male/female carers and the package must be accepted by the service user before we commence any care. We have listened to your concerns and have discussed the matter and I am afraid that we cannot always accommodate all female carers on a double-handed visit. We have recommended and explained that all service users and their carers/families have the right to ask social services for a new provider that can accommodate female-only carers. We hope you can understand.


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Review from Susan W (Niece of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team provided has been great with much empathy with my uncle's dementia as well.
Thank you to the team.
My uncle can get very confused sometimes but the carer deals with this brilliantly.
My auntie gets exhausted with his needs so this care for them both is much needed.
Thanks again.

Reply from Julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you so much for taking the time to share your experience with us! We're truly grateful for your kind words. It's great to hear that our team has shown empathy and understanding towards your uncle.


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Review from A B (Father of Client) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so good to him and he trusts them and likes them very much.

Reply from Julie, Manager at Alexandras Community Care St Austell

Thank you so much for taking the time to provide us a review. I will pass on your comments to the team.


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Review from T P (Wife of Client) assisted by family/friend published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review went very well. We are satisfied with the care given. The staff are always happy to help.

Reply from Julie, Manager at Alexandras Community Care St Austell

Thank you for taking the time to complete this review, your feedback is much appreciated.


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Review from A P (Client) assisted by family/friend published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't cope without the help! Everyone is always on time and pleasant.

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Review from R M (Client) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reassuring to know our carers are coming and are only a phone call away.

Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to write a review it means a lot to the team.


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Review from J W (Daughter of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring. Professional, polite and have attention to detail. The care provided is excellent. The staff are well presented.

Reply from Marie Curties, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time out to write us such a great review.


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Review from S H (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service, all staff are friendly, kind, caring and supportive. They include me in all decisions of my care. My main carer also does extra stuff that doesn't need doing in his job description but sees it needs doing and does it anyway, which helps me - so they go above and beyond for me. I feel
secure and relaxed when they are here. I'd recommend this company to anyone who needs extra help in their day to day living.

Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for the recommendation, we really do appreciate all the kind words and try our best to continue to go above and beyond.


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Review from Jacqueline V (Wife of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff at Alexandras Community Care St Austell, they are always helpful and cheerful.

Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to write us such a lovely review.


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Review from B H (Client) assisted by family/friend published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided by Westcountry Home Care has been good. 2020 has been a particularly difficult year but the team has endeavoured to fulfil the rota at the agreed times. As a result, there has been several changes in staff and new recruits which has, on some occasions, caused confusion to Mum when
trying to explain what is required, even though the daily notes are available. Many thanks for providing a kindly, friendly service.

Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to provide us with a review; we really appreciate your kind words in such a difficult year.


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Current Review Score: 9.1 (9.124)

Overview of Review Score

The Review Score of 9.1 (9.124) out of 10 for Alexandras Community Care St Austell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.524 for Alexandras Community Care St Austell is calculated as follows: ( (27 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 42 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alexandras Community Care St Austell is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

Julie

Julie

Job Title: Registered Manager

Joined: 2021

Julie Elliott is the Registered Manager of Alexandras St Austell.


Julie started work at Alexandra's as a Team leader in August 2021 and progressed to Deputy Manager the following year; In September 2022 Julie was promoted to Manager.


Julie is supported by a wonderful and caring team of Team Leaders and Carers.


Frequently Asked Questions about Alexandras Community Care St Austell

What Type of Services does Alexandras Community Care St Austell offer?

Alexandras Community Care St Austell offers Home Care.

How many Carers does Alexandras Community Care St Austell employ?

Alexandras Community Care St Austell employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandras Community Care St Austell to verify any information. View our terms and conditions. Alexandras Community Care St Austell has an Enhanced Service – more info.