Moorlands Care

57-61 Stanhope Road North, Darlington DL3 7AP
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9.0 13 Reviews
  • Moorlands Care, Darlington
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Care Provided by Moorlands Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Moorlands Care
  • Person in charge
  • Michelle Smith (Manager)

Funding & Fees Guide for Moorlands Care

  • Prices

  • £11.00 per hour
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Moorlands Care Reviews (13)

9.0

Moorlands Care has a Review Score of 9.0 (8.958) out of 10, based on 4 reviews in the last 2 years. Over all time Moorlands Care has 13 reviews.

Overall Experience

  • 8
  • 4
  • 1
  • 0
  • 0

Date Published

13
0
4
4
9

Review from C H (Partner of Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of my partner's condition, I was forced to have care 4 times a day. My partner and I were daunted by this prospect but the care and professionalism of the company have allayed our fears. Any issues we have had, have been quickly resolved to our satisfaction.

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Review from Sue D (Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorlands is an excellent company who always treat you with kindness and consideration. You always feel that the carers enjoy their work and have empathy with you.

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Review from Janet H (Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Moorlands Care since April 2015 and have found them most satisfactory and would most likely recommend them to anyone needing care.

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Review from A W (Client) assisted by family/friend published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff very helpful, kind and considerate.

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Review from M G (Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have used a cleaner form Moorlands Care Home since May 2015. They come for 2 hours once a week and fo a quick clean of my house. This includes changing my bed and ironing the sheets and pillowcases which I have put into the washing machine and dried. They will help with anything I can not do myself
such as tidying the cupboards or cleaning windows. The only problem is that they are not allowed travelling time and their arrival time varies considerably depending on where the last job was. I couldn't manage without their help.

Reply from Lauren Raper, Deputy Manager at Moorlands Care

Hi
Thank you for your kind review. We are glad to hear you are happy with the cleaning service we provide. Unfortunately, it is very difficult to predict exactly what time the carer will be there for your call due to a number of factors. We do try our best to be as accurate as possible and it is our policy to contact clients if a staff member is running more than 15 minutes late. I can understand your frustrations and if there was any other way around this we would do it. Thank you again for your review


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Review from P S (Client) assisted by family/friend published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the homecare I receive from Moorlands. The carers that visit me are pleasant and helpful. I look forward to their visits.

Reply from Lauren Raper, Deputy Manager at Moorlands Care

Hi,
Thank you so much for your review. We are so glad you are happy with the service you receive and look forward to the carers arrival. I will pass on your comments to the relevant carers.


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Review from Peter C (Son of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Moorlands Care to be very professional and always attend at the prescribed time. Anything that is requested is undertaken swiftly. My mother has found her carers to be very friendly and demonstrate genuine care. They clearly put the care of my mother as a priority and are very reliable.
It's been a first-class service.

Reply from Lauren Raper, Deputy Manager at Moorlands Care

Hi
Thank you so much for your comments.
We are glad to hear you are happy with our service.
Regards Lauren


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Review from D H (Daughter of Client) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who do the home care side of Moorlands are really exceptional. After Dad's Parkinson's Disease had progressed to a point where we could no longer struggle along on our own, we tried several agencies in the Darlington area. None were what we needed until we were fortunate enough to find these
lovely people. They helped take some of the strain off me and developed a very good relationship with a strong man at his most vulnerable.
The ladies in the office are amazing too and will sort out any problems or concerns on the side of either staff or client in the most respectful way they can.
If only our governments would place the true value of the work that Carers do and pay them a good wage for less gruelling hours!
Thanks for all you did for us - you know who you are.

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Review from Elaine R (Friend of Client) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moorlands Care provides daily care in the home of our neighbour. The service is superb. They have a great team of care workers, which my friend is very attached to. They are always on time and nothing is a trouble to them. All very obliging. We all like the main care worker for his certainty and good
manners. We would strongly recommend Moorlands to anybody requiring care at home.

Reply from Greg Smith, General Manager at Moorlands Care

Thank you for your kind words, we are all pleased to hear that you and your friend are happy with our service. I will pass on your praise to all those involved, Thank you.


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Review from K M (Client) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A family run firm which provide excellent carers- especially in the difficult field of male carers.

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Review from E E (Client) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

MY review was conducted in a professional and courteous manner. All aspects of care needs were discussed.

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Review from B G (Client) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

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Review from June R (Client) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I receive several hours of care each week. It consists of some domestic help, such as vacuuming, dusting and general tidying up. Also I am accompanied to the supermarket and assisted with shopping. I am regularly helped with showers. All of theses matters I could not do for myself, so are valuable to
me.

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Current Review Score: 9.0 (8.958)

Overview of Review Score

The Review Score of 9.0 (8.958) out of 10 for Moorlands Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Moorlands Care is calculated as follows: ( (18 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Moorlands Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Moorlands Care

What Type of Services does Moorlands Care offer?

Moorlands Care offers Home Care.

How many Carers does Moorlands Care employ?

Moorlands Care employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Moorlands Care to verify any information. View our terms and conditions. Moorlands Care has a Basic Service – more info.