Delta Care Ltd - Preston

New Care & Cornerstone, 17 Charlotte Street, Preston PR1 3RE
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8.3 9 Reviews
  • Delta Care Ltd - Preston, Preston
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Show Delta Care Ltd - Preston on the Map

Care Provided by Delta Care Ltd - Preston

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kat Nicholls (Registered Manager)

Funding & Fees Guide for Delta Care Ltd - Preston

  • Prices

  • Private Package Prices:


    Monday to Friday - Starting from £24.56 per hour/£13.40 per half hour


    After 10pm & Saturday & Sunday - Starting from £26.78 per hour/£14.71 per half hour

  • We do private packages as well as packages with the council.


    Kindly get in touch with us for more details.
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Delta Care Ltd - Preston Reviews (9)

8.3

Delta Care Ltd - Preston has a Review Score of 8.3 (8.283) out of 10, based on 5 reviews in the last 2 years. Over all time Delta Care Ltd - Preston has 9 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 1

Date Published

9
2
4
5
4

Review from Michelle L (Granddaughter of Client) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just started using Delta Care after having a disappointing experience with a different care provider. I can honestly say the staff are fantastic, from those in the office to the carers who come to the home. They are helpful, very obliging, they listen and treat you with respect. The carers are
so lovely with my nana, we feel safe with them coming in the house and trust them to do everything that is needed. Thank you Delta Care.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin D (Nephew of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deltacare have been providing multi-daily visits for my elderly auntie (who has early-stage dementia) for a number of years now. They enable her to live independently and with dignity. They are very friendly and are diligent in thinking of my auntie's needs. They suggest activities and new experiences
for her, to improve her quality of life. They react quickly to any issues and they are helpful, approachable and efficient. They have definitely extended my auntie's time of living independently and I am very grateful to them all.

Reply from Sarah Henderson, Recruitment Office at Delta Care Ltd - Preston

Thank-you for your feedback, its so lovely to get these compliments from our service users families. One of our main goals is to assist people live as independently as possible within their own homes. Thank-you so much for choosing Delta Care to assist look after and care for your auntie.


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Treated with Dignity

Value for Money

Review from R B (Client) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The work gives me more experience for me and it's my first time having care. For me and your help matters to me.
It was happy for me as well and very good at their job. I hope to get better at things as well. Most things I want to do as well.

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Management

Treated with Dignity

Value for Money

Review from G A (Son of Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional great personal touch talk to her and do her hair and make-up. Would recommend these two (mother and daughter) to anyone they seem to go the extra mile and could not wish for a better service.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Preston

Thank you for the positive review, we are glad to hear that. We will pass this on to our carers.


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Treated with Dignity

Value for Money

Review from David H (Grandson of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely shocking, if I could leave videos and images on this review I would! If you care about your elderly family members and want to care for them don’t use them! Everybody including social services will be informed and evidence will be provided. I truly can’t warn you enough! A slice of bread
and butter for breakfast lunch and dinner isn’t feeding a 90-year-old lady. The disgusting mess left in the kitchen including mouldy food that hasn’t been eaten is without a shadow of a doubt dangerous for a 90-year-old lady who can’t see clearly and could eat it! I just hope people read reviews before using this company as you literally putting your family at risk, not helping.

Reply from Maimoona Nayeemuddin, Recruitment Office at Delta Care Ltd - Preston

Thank you for your feedback. We would like to apologize for what happened. We will definitely be looking into this and we will make sure this never happens again.


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Review from Jean H (Daughter of Client) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlotte House is an amazing place providing a high standard of care for their clients. The staff are caring and considerate people who make a difference to people’s lives. My dad suffers from Dementia and Charlotte House provides him with a safe environment to interact with other people. It provides
a purpose for him to get washed and dressed in the morning and he stands at the window happily waiting for his carer and transport to collect him.


The staff work very hard to adapt the care to individual clients needs. They are flexible and creative to adapt to the situation and keep clients fully engaged.


Clearly, my dad is unable to tell us about his day as he can’t remember. However, thanks to a wonderful member of staff, we now have a Facebook page with lovely photos of their adventures. We can also show the photos to dad to stimulate discussion about his time at Charlotte House.


Thank you to the Charlotte House team.


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Treated with Dignity

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Review from Pat C (Client) published on 12 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this company they do a wonderful job looking after my husband, fantastic place great staff.

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Treated with Dignity

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Review from Ada H (Client) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here myself with my daughter she's very happy here, but sadly had to go into a nursing home but I still come it's a nice happy place. I still tell my friends how good it is and good carers. Thank you.

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Management

Treated with Dignity

Value for Money

Review from Trevor A (Brother of Client) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the company enough. The staff went above and beyond to ensure my brother received the best possible care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.3 (8.283)

Overview of Review Score

The Review Score of 8.3 (8.283) out of 10 for Delta Care Ltd - Preston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.033 for Delta Care Ltd - Preston is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 30 Ratings = 4.033

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Delta Care Ltd - Preston is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Delta Care Ltd - Preston

What Type of Services does Delta Care Ltd - Preston offer?

Delta Care Ltd - Preston offers Home Care.

How many Carers does Delta Care Ltd - Preston employ?

Delta Care Ltd - Preston employs 78 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Delta Care Ltd - Preston to verify any information. View our terms and conditions. Delta Care Ltd - Preston has a Basic Service – more info.