Live Life Care Ltd

Agos Acres, Greenbottom, Chacewater, Truro TR4 8GF
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2 Reviews
  • Live Life Care Ltd, Truro
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Care Provided by Live Life Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Live Life Care Ltd
  • Person in charge
  • Stephen Eddy (Registered Manager)
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Live Life Care Ltd Reviews (2)

Over all time Live Life Care Ltd has 2 reviews.

Overall Experience

  • 0
  • 1
  • 0
  • 1
  • 0

Date Published

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Review from Clive L (Son of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst there are undoubtedly some excellent carers, the majority practice a policy of 'get in and out' in less than the time being paid for. Often this amounted to as little as a 10 minute visit for a half-hour slot being invoiced. Many were haplessly untrained leaving catheter valves 'off' and bags
in positions that had no chance of properly draining. Whilst the carers themselves were good people their rotas were so messed around that they were left running ragged. The common complaint was that when Seniors covered absenteeism, they would slice and dice the runs to 'cherry pick' the easy patients leaving the regular carers all the tricky ones. As a final roll of the dice, Mum received a happy birthday card for Dad 11 days after he passed away, which was very upsetting on top of not one single representative turning up to the funeral service for which details had been requested and supplied in good time.
In short, management needs to take a hard look at how they treat staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian S (Client) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a client for two years and my needs are comparatively few; a daily visit lasting less than 20 minutes. Trying to remember the carers who have called in that time, there have been constant changes. I can name at least eight. They have all been courteous and efficient. They have also been
generally very stressed and sometimes distracted. There seem to be two major issues, not including the additional strain of coronavirus. They are;
1. The constant demands placed upon them by the office. The 'run' is frequently changed, additional clients included at short notice, and insufficient time allowed for the carer to travel. This sometimes has even resulted in lunch breaks being cut short. Carers have been woken in the night by phone calls from the office.
2. Personal money problems. The pay is appallingly little. The work requires compassion and understanding and patience. It is hard to be patient when you are expected to work to a tight, unpredictable schedule.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Live Life Care Ltd

What Type of Services does Live Life Care Ltd offer?

Live Life Care Ltd offers Home Care.

How many Carers does Live Life Care Ltd employ?

Live Life Care Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Live Life Care Ltd to verify any information. View our terms and conditions. Live Life Care Ltd has a Basic Service – more info.