Nightingales HomeCare

19 Sundridge Avenue, Bromley BR1 2PU
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9.9 141 Reviews
  • Nightingales HomeCare, Bromley
Providing support in the community since 1992, Nightingales HomeCare is a family-employee owned care provider focusing solely on private customers, which means they never put you second to a large block-contract. And being family-employee owned, you will always be dealing with people who think and act like owners, whether it is your personally-approved carers or the office staff who support them. They take pride in always putting their customers first and providing a truly bespoke service built around their needs.

Nightingales will never take over your life, but support you to live your best version of it. Whatever your needs, they will be delighted to come and see you to understand how best they may help, and then put together a suggested service for your personal approval. They even offer a free trial so you can find out first hand whether they are the right service for you.

Please call them today to find out more.

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Care Provided by Nightingales HomeCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingale Retirement Care Ltd
  • Person in charge
  • Adi Akinsanya (Registered Manager)

Funding & Fees Guide for Nightingales HomeCare

  • Prices

  • From £27.41 per hour

  • Our fees are fully inclusive of your carer’s time and costs of getting to and from you. They are all fully trained and insured and backed up by our managers and support supervisor, all of whom will be happy to speak with you at any time. As a family-employee owned private homecare provider, we take pride in always putting our clients first.

Nightingales HomeCare Reviews (141)

Total of 141, showing 1-20
9.9

Nightingales HomeCare has a Review Score of 9.9 (9.891) out of 10, based on 59 reviews in the last 2 years. Over all time Nightingales HomeCare has 141 reviews.

Overall Experience

  • 111
  • 28
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Date Published

141
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82

Review from Catherine V (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted to share our appreciation for the outstanding care provided by Nightingales. From the start, the team was dedicated to delivering the highest standard of care for our late Mother.
The carers are not only skilled and professional but also compassionate and attentive. Their kindness
and patience made a significant difference in the quality of life for our Mum.
Communication with the Nightingales admin team has been seamless. They are always responsive and proactive in addressing any concerns or special requests.
Nightingales exceeded our expectations in every way. Their exceptional care, professionalism, and dedication brought us immense peace of mind. We wholeheartedly recommend their services to anyone seeking top-notch care for their elderly loved ones.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for these lovely words. It was pleasure caring for mum until the end and also it was a pleasure building a relationship with you and your siblings. We wish you all the best for the future and I will make sure this is passed onto the carers.


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Review from A L (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care received twice daily from a dedicated team. They are compassionate, customer focused and always remain in regular contact to review the service offering to determine any future requirements or changes to the clients situation.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for such a lovely review; it means a lot to us. I will ensure this is passed on to the carers.


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Review from Derek B (Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales provide home care for us and we are delighted with the thoughtful, attentive care and consideration given to us. Each carer that has visited us has a slightly different approach and priority to the task but the overall result is satisfaction for us.
The carer's visit is a good and welcome
break from our housebound routine.
Thank you.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for a lovely review. It is a pleasure caring for you and your wife. We will pass on this lovely review to the carers.


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Review from Louise O (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everyone I have dealt with. Professional service from the carers and great care taken with my Mother in making sure maintains her dignity and receives good care. Easy to set up care plans and alter these as her needs change. Office staff are also caring and show an understanding of
care needs.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for these lovely words, we will make sure this is passed on to the carer. It is a pleasure looking after Mum.


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Review from Jen R (Daughter of Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everyone I have dealt with so far. Carers who support my Father are kind, treat him with dignity and respect.
Easy to set up the care plan plus are open to increasing as his needs change in the future which is a comfort.
Thank you.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this lovely review it is a pleasure looking after Dad.


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Review from Rob S (Son of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our live-in carers provide excellent compassionate care for my father. The relief carer also adds to his day by playing games. My father isn't always the easiest person to care for but our carers understand his needs and character and adapt accordingly.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this lovely review, we will pass this onto the carers.


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Review from Khafi A (Daughter of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to extend my deepest gratitude to the entire team at Nightingale HomeCare for the exceptional care they provided to my father during his recovery at home following his hip replacement surgery.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for the lovely review. We are happy we helped your father on the path to make his full recovery.


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Review from Amirah T (Granddaughter of Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales services have been exceptional and amazing my grandma feels cared for and safe.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for these lovely words. We will make sure this is passed onto the carers.


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Review from A C (Daughter of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after by Nightingales HomeCare. She was allocated her own carer for the whole time she was with the company. Her carer is a good communicator and does everything to her preferences. My mum is happy that she chose Nightingales for her care.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for these lovely words we wish mum all the best.


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Review from S N (Daughter of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales HomeCare provided care for my mother during her illness and the care given was amazing. Mum got along very well with the carers and as a family, we had no concerns with the care and safety for Mum. We would like to say that Nightingales care office has supported us well during these difficult
times. I have informed others about Nightingales.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for these lovely words we wish you all the best for the future.


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Review from Jeff W (Son of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team were excellent and helped our family to look after our mum at very short notice with no fuss and complete compassion.
Unfortunately, Mum has to go into a care home but would recommend Nightingales to anyone.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this lovely review and we wish mum all the best.


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Review from Chris W (Son of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are respectful and caring. My father enjoys seeing them. His dignity is respected even during the most intimate care. Carers generally arrive on time and spend the full time with him. We appreciate the willingness to be flexible.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this lovely review. It is lovely to read that dad has built a relationship with the carers attending.


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Review from Sheila S (Daughter of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the office staff very helpful and friendly. Getting things done or changed very efficiently.
All the carers are lovely too, and very understanding of Mum's mood swings etc due to her dementia.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for these lovely words, it was a pleasure caring for Mum and dealing with you.


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Review from Richard P (Son-in-law of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been very satisfied with the care and support that Nightingales have provided to my mother-in-law over the past year, including regular daily visits, shopping and some overnight care.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for a lovely review. It is a pleasure looking after your mother-in-law.


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Review from J R (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales provided some temporary care for my dad while I was on holiday. The carers were reliable and helpful to him, they were also company for him. I was able to add some extra hours at quite short notice, due to his needs changing. We will definitely use Nightingales again, should the need arise.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for a lovely review, I will make sure I will pass this onto the carers.


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Review from M R (Granddaughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales cared for my nan while she recovered from a fall. They carried out the assessment quickly and organised carers to be put in place very quickly. We had no complaints as carers built a good relationship. If needed again, we will go straight back to Nightingales.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for these kind words we are glad she made a full recovery and gained her independence back.


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Review from S M (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service the team have provided for my mum over the period of about the last 12 months and the responsiveness of the management team to changes in routine and requirements is excellent. Thank you.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this review, we are always here to help if you need anything.


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Review from Beverley B (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived happy, busy, independent lives for 93 years. Nowadays, life can be a bit much and I live 3000 miles away. Knowing that caring people are visiting and helping my parents around their home has been wonderful. I believe my parents enjoy the company and I appreciate the peace of mind.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this lovely review. We will pass this onto the carers.


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Review from J R (Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During three months recovering from back trouble I had very good care from Nightingales, delivered by four carers, three of whom were excellent, the fourth less so, largely through youth and inexperience, and she was rapidly dropped from my rota. All had good English, and they did their best to run
things as I wanted them and to keep me cheerful. I found the office easy to contact and immediately helpful with queries or problems.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this review and feedback. We will pass this feedback onto the carers.


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Review from Steven W (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with them, they look after my mum very well. Mum is very happy with them too. She has dementia and she calls the carers 'her girls'. l live about 2 hours away and l am at ease knowing she is looked after, as l am disabled myself and can't always get up to see her. I would recommend to anyone.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this positive review, I will make sure this is passed on to the carers.


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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Nightingales HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Nightingales HomeCare is calculated as follows: ( (315 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 349 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales HomeCare is based on 59 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Adijat

Adijat Akinsanya

Job Title: HomeCare Manager

Joined: 2022

Adi has a wealth of knowledge and experience after working in multiple backgrounds. We look forward to Adijat developing in her role and expanding her knowledge further during her time with Nightingales.


Paige

Paige Lyons

Job Title: Assistant Manager

As an effective team player, Paige has a talent for glueing operational aspects together within Nightingales. Paige is committed to her clients and their care needs but never forgetting the protection of her staff team during the process.


Paige is developing her knowledge within Home Care and has aspirations to become a Registered Manager. She is currently completing her Level 5 and has support from the Directors throughout.


Becky

Becky Loring

Job Title: Planning Assistant Manager

Becky brings a wealth of knowledge and experience within her working role.
As Becky started in Care over 20 Years, she breathes confidence, stability and continuity. As the main point of contact, Becky will always go above and beyond day and night to help her staff team and ensure the safety of her clients.


Frequently Asked Questions about Nightingales HomeCare

What Type of Services does Nightingales HomeCare offer?

Nightingales HomeCare offers Home Care.

How many Carers does Nightingales HomeCare employ?

Nightingales HomeCare employs 3661 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingales HomeCare to verify any information. View our terms and conditions. Nightingales HomeCare has a Platinum Service – more info.