Nightingales HomeCare

19 Sundridge Avenue, Bromley BR1 2PU
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9.9 141 Reviews
  • Nightingales HomeCare, Bromley
Providing support in the community since 1992, Nightingales HomeCare is a family-employee owned care provider focusing solely on private customers, which means they never put you second to a large block-contract. And being family-employee owned, you will always be dealing with people who think and act like owners, whether it is your personally-approved carers or the office staff who support them. They take pride in always putting their customers first and providing a truly bespoke service built around their needs.

Nightingales will never take over your life, but support you to live your best version of it. Whatever your needs, they will be delighted to come and see you to understand how best they may help, and then put together a suggested service for your personal approval. They even offer a free trial so you can find out first hand whether they are the right service for you.

Please call them today to find out more.

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Care Provided by Nightingales HomeCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingale Retirement Care Ltd
  • Person in charge
  • Adi Akinsanya (Registered Manager)

Funding & Fees Guide for Nightingales HomeCare

  • Prices

  • From £27.41 per hour

  • Our fees are fully inclusive of your carer’s time and costs of getting to and from you. They are all fully trained and insured and backed up by our managers and support supervisor, all of whom will be happy to speak with you at any time. As a family-employee owned private homecare provider, we take pride in always putting our clients first.

Nightingales HomeCare Reviews (141)

Total of 141, showing 21-40
9.9

Nightingales HomeCare has a Review Score of 9.9 (9.891) out of 10, based on 59 reviews in the last 2 years. Over all time Nightingales HomeCare has 141 reviews.

Overall Experience

  • 111
  • 28
  • 2
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Date Published

141
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Review from I B (Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had regular visits from carers for many years and have found all of them to be kind, caring and helpful. I have recently had a situation where I have needed to change the times of my visits slightly and they have been very accommodating. I have recommended Nightingales to other people.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this lovely review, it is lovely to hear positive feedback.


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Review from H M (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service provided to Mum over the past years. It helps her a lot to have someone come around during the day for extra support so that she can stay in her own home. The carers are friendly and helpful in every way.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for the lovely words, we will make sure this is passed on to the carers.


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Review from T C (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad were very happy with the staff member who came into our home to care for my mum while I was away for a week. We were all a little nervous about a stranger coming into our home but my mum said she was gentle with her. My father said she always asked if there was anything else she could
do to help them both and she brought down our big bin from the road to help them as they are both elderly and my dad is disabled.
I feel comfortable now going forward knowing that (hopefully) the staff member or another caregiver will be able to care for my parents if needed. Thank you Nightingales HomeCare.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this lovely review we will make sure these lovely words are passed on to the carers. We are here if you need anything in the future.


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Review from K R (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, reliable & very considerate & compassionate to my mum.
We have Nightingales for just an hour 5 days a week which has helped both ostentation stay in their own home still & take the worry from the family who cannot be there every day.
Independence is so important.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for a lovely review I will make sure all carers are aware and if you need anything please let us know.


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Review from Nicky S (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly and frail Mum started using Nightingales at the beginning of April after a 4-week stay in hospital. I cannot fault the care, kindness and friendliness of each of the carers who see my Mum every day, she looks forward to their visits - they are respectful and she trusts them implicitly. We
are both so thankful for everything they do for her around the house, hoovering and putting on washing, unpacking shopping when it's delivered. A truly wonderful service which allows my Mum to live in her own home. The office staff are hugely helpful and friendly too. I wouldn't hesitate to recommend Nightingales to anyone who needs home care.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this wonderful review, and I will make sure these words are passed on to the carers.


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Review from Clare d (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of the carers my mother has had and the consistency of one or two, in particular, has been outstanding - they have treated my mother with respect, dignity, kindness and intelligence and are ‘part of the family’ now. We would call out one carer in particular who has been an amazing carer.
Moreover,
the base staff/management have always gone above and beyond in supporting Mum’s needs (planned or otherwise) and in times of crisis.
We can’t thank everyone enough and would recommend easily to friends and family.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for these lovely words. We will make sure this is passed onto the carers who I know have also built a strong bond with mum. If you need anything please do not hesitate to contact us.


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Review from K Y (Daughter of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cleaner was punctual, very thorough and pleasant. The bungalow smelt and looked a 'treat'. It gave me a bit of a break from the cleaning for five weeks. Thank you!

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for a lovely review. I will make sure this is passed on to the carer. If you need anything in the future do not hesitate to contact us.


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Review from Anil B (Son of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Nightingales for the last year. They have been extremely helpful, flexible and caring towards my mother. The management team have been particularly helpful in arranging different care needs for my mother at a moment's notice. I wouldn't hesitate to recommend Nightingales.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for a lovely review and I will pass this on to the team.


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Review from P C (Daughter of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We currently use the Nightingales sitting service and are very pleased with the care being provided. I work from home, so I am able to see some of the interactions between the sitter and my mother. I note that she is very attentive to my mother's needs and ensures that she calls her by name and introduces
herself at every visit, practices that we feel are important for Mum as a dementia sufferer. Also, the sitter continually keeps her informed as to what she is doing, whether with regard to directly assisting her or carrying out tasks in her immediate environment to support her. Mum clearly enjoys her visits and always looks relaxed after them. All in all, a very positive experience for all of us!

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this lovely feedback it is lovely to read. We will make sure to pass this onto the carer and it always a pleasure dealing with yourself.


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Review from H A (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales have provided excellent care for my mother, who has dementia, for the last three years and more recently for my father after he fell and broke his hip. All the carers have been fantastic - so kind and willing. They are used to dealing with any situation and have lots of common sense! The
feedback they provide is also very reassuring.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for your lovely words; we will pass this on to the carers. We wish Mum and Dad all the best in their move and hope they have settled in.


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Review from Liz W (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales Services are an asset to all families faced with the reality of co-ordinating care for their ageing parents, providing expert and compassionate care.
Their carers' ensured my mum was comfortable and safe while managing her Dementia and, not long after their services were employed, we noticed
how much more Mum was engaging, less confused and more coherent.
Also, during the period of care - not only did they give us reassurance that Mum was in good hands they also gave us peace of mind (which you cannot put a price on) which allowed us to concentrate on our own daily routines, especially our employment.
I would recommend Nightingales in a heartbeat.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for these kind words. We will pass these on to the carers it was a pleasure dealing with Mum and you. We wish you all the best in the future and if we can be of any assistance please let us know.


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Review from Divine E (Friend of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was great, nice carers. We needed him home for final care and to be with him till the last. He enjoyed his stay and made lots of memories, he is very happy and can't stop talking about his great experience.

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Review from Jeanette G (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to arrange rehabilitation care for my mother who broke her hip whilst staying with me in Oxford over Christmas. This had to be done by surfing the net as my mother lives in Croydon, so I did not know where to look; this had to be arranged so that my mother could safely return home. I found Nightingales
HomeCare online and they had a very good CQC report. I spoke to them on the phone and they efficiently arranged a home assessment and started her care within 24 hours; thus allowing my mum to go home. They have been efficient, caring, reliable and, all in all, my mother has recovered well with their support and help. I would highly recommend them.

Reply from Adijat Akinsanya, Manager at Nightingales HomeCare

We appreciate your positive feedback and your review means a great deal to us. The feedback we receive from our clients and family members allows us to continue to improve our products and services. It is our goal to provide the best service experience possible, and your kind words are greatly appreciated. Once again, I would like to thank you for your support.


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Review from I S (Wife of Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales HomeCare, in particular the planning assistant manager, the assistant manager and one of the care supervisors, have been fantastic over the past year, providing appropriate care, sometimes at very short notice, to help my husband and me as his condition deteriorated and his needs increased.
They listened to what was needed and tried to ensure someone who would be the best match was sent as cover. All were professional, hardworking and willing to do all they could to make things better or manageable for my husband, even when he was reluctant to be helped. That took real dedication. I can fully recommend Nightingales if you are looking for carers for your loved one.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this lovely review. We will pass this on to the carers who were grateful to care for your husband. It was a pleasure caring for your husband and dealing with yourself. We wish you and your husband the best for the future.


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Review from Chris W (Brother of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales were excellent in all respects in their care for my sister (89). The women were efficient, compassionate, conversational, and often did little extra things unasked within their time limits. My sister loved them. The only reason we stopped was after she had a fall, was hospitalized for a
while, and then had care from another social care - which involved a different and more distant agency until she moved to a residential care home. My sister, myself, and her closest friends all agree that Nightingales provided a superb service for which we remain very grateful and would recommend to others.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Chris, Thank you for this review; we will make sure all carers are informed. It was a pleasure dealing with you and caring for your sister.


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Review from A D (Wife of Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Nightingales for companionship (July 22 to February 23), day care (March 23) and live in care (September to October 23). They provided an excellent set of packages for my husband, were customer facing at all times and handled any minor queries we had speedily and effectively. The individual
carers were skilled, kind, friendly and fitted in very well. Thank you very much.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi, thank you for your positive feedback. It was a pleasure working alongside you to care for you husband. We will pass this feedback on to the carers. We wish you all the best.


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Review from Assil B (Niece of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has used the services of Nightingales for a few years now and she has connected well with both staff and management, who treated her with dignity, respect and utter care. They also developed a personal relationship, serving her beyond expectations. We owe Nightingales our peace of mind where
my aunt's care was concerned.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi. Thank you for this lovely review. We will pass this onto the carers and it was a pleasure to care for your auntie. If you need anything please do not hesitate to contact us. We wish you all the best.


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Review from M E (Wife of Client) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the care your staff gave my husband, particularly the female carers who showed great empathy to both my husband and me. I would recommend Nightingales to anyone needing one-to-one care.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for your kind words. It was a pleasure getting to know you and your husband. I will pass these words on to the carers.
We wish you all the best for the future.


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Review from Adrian G (Son of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent five star service. Nightingales were totally responsive to our needs, very professional in their approach, went above and beyond really. They can be totally recommended to look after your loved one. Our mother's final days were in very caring, kind and professional hands.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi and thank you for this review, it is lovely to see these reviews. It was a pleasure dealing with you and your mum. I will make sure this feedback is passed on to the carers. We wish you all the best in the future.


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Review from D S (Daughter of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are friendly and have built a good relationship with Dad over the years they have been visiting. Care has been very good, any issue that needed to be addressed has been sorted out quickly. Very pleased that we chose Nightingales HomeCare.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

It was a pleasure looking after your dad I know the carers and the office staff had a lovely relationship with him. I will make sure I will pass this feedback on to the carers.


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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Nightingales HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Nightingales HomeCare is calculated as follows: ( (315 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 349 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales HomeCare is based on 59 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Adijat

Adijat Akinsanya

Job Title: HomeCare Manager

Joined: 2022

Adi has a wealth of knowledge and experience after working in multiple backgrounds. We look forward to Adijat developing in her role and expanding her knowledge further during her time with Nightingales.


Paige

Paige Lyons

Job Title: Assistant Manager

As an effective team player, Paige has a talent for glueing operational aspects together within Nightingales. Paige is committed to her clients and their care needs but never forgetting the protection of her staff team during the process.


Paige is developing her knowledge within Home Care and has aspirations to become a Registered Manager. She is currently completing her Level 5 and has support from the Directors throughout.


Becky

Becky Loring

Job Title: Planning Assistant Manager

Becky brings a wealth of knowledge and experience within her working role.
As Becky started in Care over 20 Years, she breathes confidence, stability and continuity. As the main point of contact, Becky will always go above and beyond day and night to help her staff team and ensure the safety of her clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingales HomeCare to verify any information. View our terms and conditions. Nightingales HomeCare has a Platinum Service – more info.