Nightingales HomeCare

19 Sundridge Avenue, Bromley BR1 2PU
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9.9 141 Reviews
  • Nightingales HomeCare, Bromley
Providing support in the community since 1992, Nightingales HomeCare is a family-employee owned care provider focusing solely on private customers, which means they never put you second to a large block-contract. And being family-employee owned, you will always be dealing with people who think and act like owners, whether it is your personally-approved carers or the office staff who support them. They take pride in always putting their customers first and providing a truly bespoke service built around their needs.

Nightingales will never take over your life, but support you to live your best version of it. Whatever your needs, they will be delighted to come and see you to understand how best they may help, and then put together a suggested service for your personal approval. They even offer a free trial so you can find out first hand whether they are the right service for you.

Please call them today to find out more.

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Care Provided by Nightingales HomeCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingale Retirement Care Ltd
  • Person in charge
  • Adi Akinsanya (Registered Manager)

Funding & Fees Guide for Nightingales HomeCare

  • Prices

  • From £27.41 per hour

  • Our fees are fully inclusive of your carer’s time and costs of getting to and from you. They are all fully trained and insured and backed up by our managers and support supervisor, all of whom will be happy to speak with you at any time. As a family-employee owned private homecare provider, we take pride in always putting our clients first.

Nightingales HomeCare Reviews (141)

Total of 141, showing 41-60
9.9

Nightingales HomeCare has a Review Score of 9.9 (9.891) out of 10, based on 59 reviews in the last 2 years. Over all time Nightingales HomeCare has 141 reviews.

Overall Experience

  • 111
  • 28
  • 2
  • 0
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Date Published

141
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30
59
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Review from Alan R (Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the service that I received. My carer was always available to provide help when it was required. As I was 'nil by mouth', the carer had to cook all her own food, as well as helping me. She did a lot of cleaning of my flat. We also sat together to watch some television in the evenings.
She could not have been such a good carer for me. She was always there when I needed help.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for this positive feedback, it is lovely to hear. I will this feedback to the carer.


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Review from C B (Son of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care provided for my mother especially following her fall, by both the office and the care lady, who was tasked to care for my mother, who has very bad dementia, was excellent. We originally started with just a morning attendance but decided to increase this to the evening as well. On all occasions,
they were on time and extremely helpful and kind to my mother, which was very reassuring for both my Father and me. They were also very, very helpful and attentive with my mum when she fell and this care continued even after my mother had been taken to hospital by keeping in contact with us and making sure when she came out, their care program continued.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

We appreciate the positive feedback you provided. It motivates us to work even harder and we really appreciate it. Your satisfaction with our services and quality of work is important to us.


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Review from Carolyn R (Daughter of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has used the Nightingale service at home for about 2 years now. We have had nothing but excellent support from them and any (very tiny) issues have been dealt with efficiently and promptly. They have been extremely flexible about the timings of visits around a period of hospital admissions.
Highly recommended.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Carolyn,
It is lovely to see this positive feedback. I will make sure the carers are aware of this.
If you need anything please feel free to contact us.


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Review from Debbie T (Daughter of Client) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful for the care that my Father received from you all in the short time he had having careers come into his home and being there for him.
Even if he didn’t want anything done for himself just the chat with him made his day.
All the staff were very kind and understanding. I really appreciate
their kindness to my Father.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Debbie,
It is lovely to hear this positive feedback I will make sure we will inform the carers of this.


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Review from A V (Son of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales HomeCare has provided visiting carers for my mother for approximately one year. She has dementia and Nightingales was engaged after a very negative experience with another carer provider. That experience made me very cautious, supporting my mother choose another carer. I wish we had used
Nightingales from the start. Some key strengths of Nightingales are: effective organisation arrangements, with all their office team being friendly, helpful and surprisingly cheerful, given some of the dramas my mother 'creates'; high standards for the carers, all of whom are positive and professional, never looking to do the minimum. In particular, you note this when there is a problem (fall, ill, confused) and they respond excellently; clear communication of updates, rota, invoices and a wonderful feedback app showing all the visit details promptly afterwards; a very flexible approach, with a phone which is answered 24/7 if there is a problem. Highly recommended. Worth every penny!

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi,
Thank you for the positive feedback, it is lovely to hear. I will make sure this is also passed on to the carers.
If we can do anything else for you and your mum please let us know, we will be happy to help.


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Review from Celia H (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales have been supporting me in caring for my 96-year-old father for over two years now. They are a professionally run organisation, and the staff are knowledgable and kind as well as very good at what they do.
As far as possible, my dad gets the same carer to visit him, so he knows her and
feels comfortable. When it is not possible for her to come, the other staff are all very good and make him feel at ease.
The manager has been really good to me, always providing the cover I need, which allows me to have some time off, free from worry.
I would recommend anyone who needs support with caring to check out Nightingales.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Celia,
Thank you for this lovely review. It is a pleasure to look after your dad and I will make sure to pass on this positive feedback to the carers.


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Review from Graham S (Husband of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only recently started having morning and evening care support to help my wife’s live-in carer, so far I have been very impressed by all the care staff, they are very friendly, polite, so kind and understanding. Also, they take an interest in my wife, her past, hobbies etc, which has made it
easier for my wife to connect with the carers. Also, our Live in carer has mentioned that all the care staff have been very knowledgeable in their duties to help out with personal care.
The care manager is also very helpful and understanding, plus helps out when needed so, at present I am more than happy with the service my wife is receiving.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for your positive review we will make sure all carers know of your feedback. If there is anything else we can help you with please do not hesitate to contact us.


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Review from W R (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to my very elderly mother is exceptional. The carers (especially one in particular) go well beyond normal spec. She can be difficult but they always treat her with respect and kindness. The management team never fail to contact me if there is a problem of any sort and often contact
the doctor if they feel it is necessary.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for your positive feedback. It is lovely to know that your mum has a good relationship with her regular care worker. As you know we are always here to support your mum and the family.


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Review from Francesca D (Relative of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise enough the care my stepmother-in-law has received from Nightingales. Originally the carers visited three times a day and were prompt, kind and considerate.
Since the end of December, her health has declined so now she has 24-hour live-in care which has been excellent.
This has required
endless patience, kindness, good home-cooked food and real nursing care for a lady of 96 years old.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Francesca, Thank you for your positive review.
It is lovely to know that your stepmother-in-law is receiving the care she deserves.


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Review from Joanne D (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad receives great care and attention from the carers. I have been called as soon as problems have arisen and they have been dealt with very well.
I only have two things that could improve. Spotting things in the house that need fixing (leaks etc). Also, shopping lists given are excessive. For
example, I am asked to buy sugar when there's a bag and a half in the cupboard and 2 surface cleaner sprays when there are 2 or 3 in the cupboard.
Apart from my suggestions, I am very happy with the care given and I think my Dad is too. When I'm there I feel that the carers actually care about him and they talk to him in a lovely manner.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Joanne, thank you for your review.
We will look into this for you to make sure this does not happen. We are delighted to know your mum and dad are receiving the care they require.


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Review from J S (Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have come to support me have exuded an air of professionalism. They have all demonstrated the willingness to take on all relevant tasks and carried them out well. I have always been treated with respect.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Thank you for your positive review.
We are proud that the carers go above and beyond.


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Review from A W (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales provided a carer for me at home after I had an operation. I found the approach of the person doing the home visit the best of the three agencies I spoke with: professional, personable and friendly without being overly familiar and efficient. Each time I've spoken with the office the staff
have responded swiftly and effectively, including being flexible about the fact that I needed less care than I had thought I might. I was sent the same carer for the 7 visits I needed, which was nice. She was excellent; intelligent, attentive, extremely hard-working, willing, kind and very personable - a warm person whom I'm sure will do well with whatever she does. Great memory for detail too, which I appreciated.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi, thank you for your review.
It was a pleasure to provide care for you and we are delighted you have made a recovery. It was lovely to hear your carer supported you in a way you required and glad to hear you built a relationship with her.


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Review from Caroline S (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The start of my positive experience with Nightingales was made when calling with initial enquiries. I found the office staff understood our needs, even though there would be some “challenging” household dynamics.
At all times I felt assured that my concerns were understood and well within the capabilities
of the team. The carers themselves are lovely and what I particularly enjoy is hearing the giggles and banter they enjoy with my father.
If our needs change - Nightingales are happy to adapt swiftly.
It’s such a help and comfort to have this additional help. Thank you Nightingale’s.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Caroline, thank you for your positive review.
Our aim is to make sure all clients have person-centred care and also support the family. We are pleased your dad is getting along with his regular carers.


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Review from Joan W (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a client with Nightingales Bromley for ten years. The last few years have been good. I don't get a regular rota so don't always know who is coming in. I also feel the night carers do rush me getting to bed. I am 93 years old and have arthritis, heart problems and fused hips and am in a wheelchair
all day, so by the time I get to bed am out of breath! The last six months have not been as good.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Joan, sorry to receive this review. Upon discussion with your next of kin, they have confirmed yourself and them receive the weekly rota. Additionally, we have checked the call monitoring and can confirm the carers are staying for the full amount of time and your next of kin has confirmed they are also there and does not wish to include the call any further.
Please let us know if there is anything else we can do to support you or the family.


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Review from Vincent W (Relative of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Back in December of 2022, my mum broke her hip, leaving my disabled sister without her regular carer. At the same time, another family member became very ill, leaving me as the sole, able family member. I was overwhelmed and struggling to work out how to cope with three very ill or disabled family members.
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was at this point that I came across Nightingales HomeCare and thank goodness I did.
Firstly, they were sympathetic and understanding about my situation and the implications of my situation.
Secondly, they were calm and efficiently helped me put a programme of care in place for my sister.
Most importantly, they provided some light at the end of the tunnel, that the situation was manageable and that I would be able to cope. Priceless.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Vincent, we are glad we could have helped you. It has been a pleasure looking after your sister.


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Review from Sandra B (Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service. Very efficient and always caring and providing feedback. Excellent in everything that has been provided. The care has been of excellent quality and service. The service was provided after hospitalisation. My mum feels very comfortable with the carer. Cannot fault the carer.

Reply from Liam Tracey, CEO at Nightingales HomeCare

This is a lovely review Sandra, thank you for your kind worlds.


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Review from Steve R (Son-in-law of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Nightingales HomeCare to provide 24-hour home care for my mother-in-law for some weeks now. The team exude help, friendliness and support and the carer provided has been absolutely excellent.

Reply from Liam Tracey, CEO at Nightingales HomeCare

Hi Steve, thank you for the lovely review.
The credit goes wholeheartedly to the carers who complete a fantastic job day to day.


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Review from Stephen F (Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service we receive, the carers are very pleasant and Mum always seems to appreciate the company and service that they provide. Can't honestly say that we could expect anything more and the office staff always keep us informed of any changes in good time so overall all good.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Stephen,
Thank you for your review and your kind words.
It is a pleasure delivering care for your mum.


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Review from Philip S (Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales have met our requirements for providing on-site care for our mother in her home. They have been extremely understanding in our mother's needs and requirements and have provided an excellent service whilst having to deal with some difficult issues.

Reply from Paige Lyons, Assistant Manager at Nightingales HomeCare

Hi Philip,
Thank you so much for your kind review.
It is pleasure looking after your mum.


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Review from Helen G (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received from Nightingales has been excellent. The carers are always kind and compassionate. And because she had the same regular carers, they really got to know her and understand her personality and preferences. Thank you.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Nightingales HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Nightingales HomeCare is calculated as follows: ( (315 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 349 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales HomeCare is based on 59 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Adijat

Adijat Akinsanya

Job Title: HomeCare Manager

Joined: 2022

Adi has a wealth of knowledge and experience after working in multiple backgrounds. We look forward to Adijat developing in her role and expanding her knowledge further during her time with Nightingales.


Paige

Paige Lyons

Job Title: Assistant Manager

As an effective team player, Paige has a talent for glueing operational aspects together within Nightingales. Paige is committed to her clients and their care needs but never forgetting the protection of her staff team during the process.


Paige is developing her knowledge within Home Care and has aspirations to become a Registered Manager. She is currently completing her Level 5 and has support from the Directors throughout.


Becky

Becky Loring

Job Title: Planning Assistant Manager

Becky brings a wealth of knowledge and experience within her working role.
As Becky started in Care over 20 Years, she breathes confidence, stability and continuity. As the main point of contact, Becky will always go above and beyond day and night to help her staff team and ensure the safety of her clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingales HomeCare to verify any information. View our terms and conditions. Nightingales HomeCare has a Platinum Service – more info.