Nightingales HomeCare

19 Sundridge Avenue, Bromley BR1 2PU
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9.9 141 Reviews
  • Nightingales HomeCare, Bromley
Providing support in the community since 1992, Nightingales HomeCare is a family-employee owned care provider focusing solely on private customers, which means they never put you second to a large block-contract. And being family-employee owned, you will always be dealing with people who think and act like owners, whether it is your personally-approved carers or the office staff who support them. They take pride in always putting their customers first and providing a truly bespoke service built around their needs.

Nightingales will never take over your life, but support you to live your best version of it. Whatever your needs, they will be delighted to come and see you to understand how best they may help, and then put together a suggested service for your personal approval. They even offer a free trial so you can find out first hand whether they are the right service for you.

Please call them today to find out more.

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Care Provided by Nightingales HomeCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingale Retirement Care Ltd
  • Person in charge
  • Adi Akinsanya (Registered Manager)

Funding & Fees Guide for Nightingales HomeCare

  • Prices

  • From £27.41 per hour

  • Our fees are fully inclusive of your carer’s time and costs of getting to and from you. They are all fully trained and insured and backed up by our managers and support supervisor, all of whom will be happy to speak with you at any time. As a family-employee owned private homecare provider, we take pride in always putting our clients first.

Nightingales HomeCare Reviews (141)

Total of 141, showing 61-80
9.9

Nightingales HomeCare has a Review Score of 9.9 (9.891) out of 10, based on 59 reviews in the last 2 years. Over all time Nightingales HomeCare has 141 reviews.

Overall Experience

  • 111
  • 28
  • 2
  • 0
  • 0

Date Published

141
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59
82

Review from A J (Wife of Client) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There was not a day when I had to help the provided carer. My husband suffers from dementia and only two carers knew how to handle this situation. Dementia sufferers like continuity and my husband did not receive this. I do realise there were staff shortages but this did not help my situation.

Reply from Liam Tracey, CEO at Nightingales HomeCare

Thank you for your feedback, it's always imperative to enable us to improve and make adjustments when needed.


To ensure we run a smooth but safe service it's always important we facilitate two carers and involve other health professionals in enabling us to carry out our role, this is including the use of appropriate moving and handling techniques. Due to the changes in timing and the specific family requirements for carers needed, we found it difficult to maintain in sync with the requested restrictions. As a family-run organisation, it's always safer to introduce around 5 persons to cover days, weekends, sickness and annual leave leaving continuity for the family, loved ones and the client.


I'm sorry we were unable to provide the service in sync with your private 1-1 carer, but again thank you for your feedback in supporting us to improve.


Please keep in touch, especially as the staff team built a lovely relationship with your husband.


Kind Regards


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Review from Ian W (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very caring, compassionate and patient with my mother and understanding of her dementia which meant she can be difficult at times. Very professional in their approach and I would recommend to others.

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Review from Jerry H (Son of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, 92, needed to be taken to a hospital appointment for an eye operation by a Nightingales carer (25 July 2022) and then accompanied back to her home. I made the arrangements beforehand with Nightingales. They were excellent in the lead up, both on the office side so that we were all clear about what
was going to happen timewise etc so that it ran smoothly, and the carer herself who spoke with me ahead of time to discuss. She arrived at Mum's promptly, looked after her well throughout, and when they got back she rang me. She was not only very caring but also friendly and easy to talk with so that she took much of the stress out. I am extremely pleased with the way the day went.

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Review from John B (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales have provided 5 carer visits a day to my 95-year-old mother for a couple of years. Their best feature has been reliability - whatever the weather. The staff have always done their best and been really honest. We would have happily continued to use them but Mother has now been admitted to
a nursing home.

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Review from Rosie T (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mother and I have received from Nightingales has been overwhelming, I was extremely anxious and had a lot of guilt about having help with my elderly mother, and Nightingales have blown me away. Their continued support and help have made this whole process extremely easy. My mum enjoys
seeing the careers come, and nothing is ever to much for them. They are so professional but also extremely caring and friendly, which was a key factor I needed when researching care help.
I have always found the office staff extremely helpful and always willing to go over and above to help in anyway they possibly can. They have made this whole journey run extremely smooth, and for that, I can’t thank them enough!

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Review from H O (Sister of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been and continues to be cared for at her home, by Nightingale carers, visiting twice a day since the beginning of this year.
I am amazed at the care and dignity they show my sister and how nothing is too much trouble. In this day and age, my sister shows far more contentment since having
Nightingale carers, as they manage to motivate her to try and do more.
I would have no hesitation in recommending this company.

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Review from D F (Client) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with service. Most helpful when a problem occurs.

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Review from K B (Friend of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales are organised and efficient with regard to management. Very flexible and accommodating with regard to last-minute changes in care requirements. Individual carers vary in terms of quality. Some are excellent - caring, hard-working and sensitive. Some less experienced carers require a little
more guidance. Overall, I have been impressed with the quality of care provided by Nightingales.

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Review from J G (Client) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My regular carer is fantastic and alwats very helpful. Things are sometimes erratic. Overall, I'm satisfied with the service.

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Review from B W (Client) published on 17 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It will be two years in August since I started receiving night care and two-day visits which all went well. Since November 2020, I have had a weekly visit which has been most helpful.

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Review from S Y (Daughter of Client) published on 17 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Nightingales to provide personal care on an ad-hoc basis when my father requires personal care. This is for seasonal holidays when he comes to stay with me away from his usual home. Nightingales are reliable, consistent and professional. They have always tried to accommodate my requests.
The carers have always been lovely. I would recommend using them.

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Review from Thomas K (Grandson of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales was an amazing company. The office team was quick at responding or answering calls with any problems or concerns we had. They would help or reassure us as a family. The carer my granddad had was friendly and took her time with him. Everything was done to his timing and his preference. My
granddad was very happy and enjoyed seeing his carer during his visits. The carer was never late and always on time the office was helpful with adding extra calls when needed and would make sure everything was covered and new carers would know his routine.

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Review from E T (Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was provided a fantastic service and is cared for throughout. The staff team are always available to call if I need to know anything about mum as I'm not always around.
Thank you for all your help.

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Review from J H (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service.

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Review from C C (Client) assisted by family/friend published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not know what I would do without them.

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Review from H B (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with the service for over one year. I have have had good and bad carers, mostly very good but vary.

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Review from L W (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the care my mother receives is good. Every carer is different and each has their own little idiosyncrasies. Some are really good at taking Mum out in the wheelchair. Others are good at cooking, others at engaging her in activities. The one thing mum needs is someone she can understand. This
can be a problem as some of the carers have a strong accent and mum struggles. When this is an issue Mum tends to close her eyes and zones out. Finding carers without a strong accent is difficult. However, my mum is well cared for.

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Review from J P (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very pleased with the service. All the help we were given was by charming and efficient ladies. We would certainly use your service again.

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Review from B P (Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past six months, I have received wonderful support from a brilliant team of dedicated carers. The management team at Nightingales put together a care package tailored specifically to my needs. I cannot fault them in any way.

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Review from Audrey B (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a hip replacement and was unable to look after myself so just had a friend that has this care and I am so pleased that I did. The carers were so helpful and very caring. I may have the other hip done so I would always go there for help.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Nightingales HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Nightingales HomeCare is calculated as follows: ( (315 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 349 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales HomeCare is based on 59 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Adijat

Adijat Akinsanya

Job Title: HomeCare Manager

Joined: 2022

Adi has a wealth of knowledge and experience after working in multiple backgrounds. We look forward to Adijat developing in her role and expanding her knowledge further during her time with Nightingales.


Paige

Paige Lyons

Job Title: Assistant Manager

As an effective team player, Paige has a talent for glueing operational aspects together within Nightingales. Paige is committed to her clients and their care needs but never forgetting the protection of her staff team during the process.


Paige is developing her knowledge within Home Care and has aspirations to become a Registered Manager. She is currently completing her Level 5 and has support from the Directors throughout.


Becky

Becky Loring

Job Title: Planning Assistant Manager

Becky brings a wealth of knowledge and experience within her working role.
As Becky started in Care over 20 Years, she breathes confidence, stability and continuity. As the main point of contact, Becky will always go above and beyond day and night to help her staff team and ensure the safety of her clients.


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