Review from B J (Granddaughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience

Having used Nightingales for a number of years I would highly recommend them. They looked after my nan incredibly well and supported me in caring for her whilst at home. They were very responsive to feedback and her changing needs. For Nan, it enabled her to live independently for as long as possible.

Nightingales' care was adapted as nan's dementia progressed and a number of carers were excellent in ensuring a person-centred approach was maintained.

Their online system allowed me to have regular updates but they were always only a phone call away. Overall all their staff, processes and communication and care were excellent

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Review from K C (Daughter of Client) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the care Nightingales HomeCare has given my mum who has Alzheimers. They have visited her twice daily to help with meals and medication. The carers are friendly, reliable and trustworthy. They have shown patience, kindness and understanding. They are careful to report all

that happens during. Their visits and complete all tasks required of them. Their care has enabled my mum to live happily in her own home on her own for which we are very grateful.

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Review from J R (Daughter of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience

We have been using Nightingales HomeCare for about 4 -5 months and I have been very happy with the service my mother received. She has rapidly declined and the carers were very patient and caring towards her - and nothing was too much trouble. Sometimes they would go above and beyond. I'd like to personally

thank all the carers for such an excellent service.

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Review from L R (Daughter of Client) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience

The carers took good care of mum and always notified me if they had any concerns The app was very helpful as could see who had visited, the time and the feedback from the visit. Management always tried to accommodate requests for additional visits or changes when they arose.

Reply from Liam Tracey, Operations Director at Nightingales HomeCare

Thank you for your lovely feedback, we hope mum settles within the home.

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Review from J C (Husband of Client) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience

My wife was in the care of Nightingales HomeCare (Bromley & Croydon) for several years until her death in August 2021. Without exception, she was cared for with exceptional kindness and professionalism.
Several carers became regarded as family and friends.
The office staff were responsive and always

polite, understanding and quick to action.
Thank you so much.

Reply from Kim Thomas, Homecare Manager at Nightingales HomeCare

Thank you for your lovely feedback, please don't hesitate to keep in touch.

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Review from Gerald W (Client) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience

Very impressed by quality of support workers and the quality of service.

Reply from Liam Tracey, Home Care Director at Nightingales HomeCare

Thank you, Gerald, it's lovely to hear positive feedback about our Care Staff.

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Review from Mark H (Son of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience

My father is in his 90's, and his primary carer is my mother who is in her mid-eighties. My father is pretty immobile and needs constant care, which takes its toll on my mother. I contacted Nightingales looking for live-in respite care for my father, so my mother could have a week away just to relax

and recharge. The response from Nightingales was prompt and engaging, and the week was arranged at relatively short notice. I had some concerns about who they would send, as my father is not the easiest person to get on with and can be quite grumpy at the best of times. The carer arrived on the Saturday and I arranged for my grown-up kids to visit on the Sunday. The feedback from my daughters was that they were really impressed with the carer's patience and care, and despite my concerns, my father became quite fond of the carer during her stay, and they clearly built up a good relationship, which is no mean feat, so thank you.

Reply from Liam Tracey, Operations Director at Nightingales HomeCare

Thank you for your lovely review.
I'm please we eased your fears and he was given the best care possible.

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Review from M R (Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

Following an accident in which my right writs was broken - and my nose - it was essential to have care, especially for showering, washing hair, making and changing the bed. The carer was gentle and considerate, giving kindness and thought to the very personal care that I needed; I am so grateful. I

would not hesitate to use Nightingales again and would recommend them.

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Review from Angie B (Daughter of Client) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience

Nightingales helped me look after Mum for about 8 months. Carers hit the ground running and soon had Mum at her ease, were proactive and good at communication. All staff worked phenomenally hard to maintain a full service during the pandemic. Mum had a nasty accident overnight recently. It was a Nightingales

carer who found her. She was calm and efficient in dealing with Mum, the ambulance staff and me in just the right way. Mum is now in a care home. She and I had excellent support from all at Nightingales.

Reply from Liam Tracey, Operations Director at Nightingales HomeCare

Thank you for your lovely feedback.
Please don't hesitate to keep in touch.

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Review from Alison B (Daughter of Client) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience

Nightingales have been extremely supportive while Mum has needed care at home. The team have always been responsive and flexible as Mum's care needs changed. The carers have been reliable and professional.

Reply from Liam Tracey, Operations Director at Nightingales HomeCare

Thank you for your lovely feedback.
Please don't hesitate to keep in touch.

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Review from Alison S (Daughter of Client) published on 11 January 2021
Submitted via Website • Report

Overall Experience

The staff at Nightingales provided excellent care for my parents living at home who needed extra support to live as independently as possible. A carer visited twice a day and helped with any tasks needed to be done. All the staff who came were jolly and willing to take instructions as to what needed

doing. A file was kept at the house so that we could see what care had been given. When necessary, the staff communicated with myself and my siblings with information about how my parents were doing, and if there was anything we needed to be aware of. The situation during lockdown made things difficult, but the staff were very professional, and we were very grateful for all their care and hard work they put in to make my parents feel safe and secure.

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Review from R R (Daughter of Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience

Nightingale Homecare have provided excellent care for my mother since March 2020, first helping with daily personal care and medication, then nursing her back to health at the care home after a hospital stay, and finally providing live-in care until her death. The carers have all been excellent and

the management team is small and friendly. I recommend Nightingales very highly. My mother always felt safe and well cared for right up until her death.

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Review from Graham D (Son of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience

We have been using Nightingale Homecare service for the last 12 months to allow our Mother to continue to live in her own home despite advancing dementia. The service provided is flexible and easily adapted to meet the needs of the client. The post-visit feedback provided after every visit is extremely

reassuring and allows any issues to be dealt with quickly. The front line care team are totally client-focused and provide an excellent service, which is backed up by a committed management team ensuring that an exemplary care service is provided. We would have no hesitation in recommending the Nightingale Homecare service to other potential clients or their relatives.

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Review from Sarah W (Daughter of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience

I am the daughter of a homecare service user. My father always finds the care workers friendly and kind. He particularly appreciates the consistency of having the same few ladies who visit him twice daily, throughout the week, to help with washing/dressing, breakfast and preparing his evening meal.

I have found Nightingale Home Care very flexible and helpful. They will talk to my dad or contact me if they have a concern about his well-being.
Overall this type of care is so important to us as a family and I feel confident that my dad is safe and well cared for.

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Review from E W (Wife of Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience

The carer we had for a short time was invaluable. She was on the go through the night looking after my agitated husband through long twelve-hour shifts. She, efficiently, also made very detailed notes which were very helpful to the district nurses and ourselves. She was also a pleasure to have in the

house, stepping back when she could see we needed time with him alone.

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Review from S L (Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience

Very caring staff and only the care needed when you want it, which is very good. I can cancel because there is no contract which is a big plus and I am more inclined to call them again if needed. No criticism.

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Review from Stephen H (Son of Client) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience

Nightingales have provided care at home for Mum for the past 18 months and have been very flexible in responding to her changing needs. Always very supportive with a genuine care for Mum's wellbeing at the core of their service.

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Review from J J (Daughter of Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother was in much need of care at short notice, and Nightingale pulled out all of the steps from the word go. There were difficult times with my mum, but the carers rallied and smoothed over those difficult times professionally.

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Review from Julie C (Daughter of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience

My mother needed to resume her care package from Nightingale at short notice. I am pleased to say that the office acted promptly in linking her up with carers whom she knew. She was delighted with the care provided. I found Nightingale's carers offered a friendly and professional service, they never

once let my mother down. I was impressed with the contact they made with me when any issue arose and I am grateful for their attention to detail regarding the progress of her illness.
Office staff always kept me informed, I found them all very approachable. Thanks to all of you for helping my mother over the last couple of years.

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Review from M S (Husband of Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience

We have always had very good attention from several staff and been treated with respect and friendliness throughout several months. Excellent choice of service - strongly recommended!

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Funding & Fees Guide for Nightingales HomeCare