Nightingales HomeCare

19 Sundridge Avenue, Bromley BR1 2PU
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9.9 141 Reviews
  • Nightingales HomeCare, Bromley
Providing support in the community since 1992, Nightingales HomeCare is a family-employee owned care provider focusing solely on private customers, which means they never put you second to a large block-contract. And being family-employee owned, you will always be dealing with people who think and act like owners, whether it is your personally-approved carers or the office staff who support them. They take pride in always putting their customers first and providing a truly bespoke service built around their needs.

Nightingales will never take over your life, but support you to live your best version of it. Whatever your needs, they will be delighted to come and see you to understand how best they may help, and then put together a suggested service for your personal approval. They even offer a free trial so you can find out first hand whether they are the right service for you.

Please call them today to find out more.

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Care Provided by Nightingales HomeCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingale Retirement Care Ltd
  • Person in charge
  • Adi Akinsanya (Registered Manager)

Funding & Fees Guide for Nightingales HomeCare

  • Prices

  • From £27.41 per hour

  • Our fees are fully inclusive of your carer’s time and costs of getting to and from you. They are all fully trained and insured and backed up by our managers and support supervisor, all of whom will be happy to speak with you at any time. As a family-employee owned private homecare provider, we take pride in always putting our clients first.

Nightingales HomeCare Reviews (141)

Total of 141, showing 101-120
9.9

Nightingales HomeCare has a Review Score of 9.9 (9.891) out of 10, based on 59 reviews in the last 2 years. Over all time Nightingales HomeCare has 141 reviews.

Overall Experience

  • 111
  • 28
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Date Published

141
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Review from E L (Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer always arrived on time and very friendly and chatty. Telephone calls to office with requested changes always dealt with professionally and to my satisfaction.

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Review from Daphne H (Wife of Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Has been a bit up and down to start with, not knowing who is coming and when but things are improving now. The supervisor is very reliable and efficient.

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Review from David G (Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Nightingales Homecare for nearly 5 years and although several carers, all have shown care, compassion, and support. We have been through some emergencies, sometimes unpleasant, but they are always at the end of the phone and respond quickly. I have made some good friends. Keep up the
good work.

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Review from V W (Client) assisted by family/friend published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the carers are friendly and kind, fairly efficient and mostly nice and chatty and some I look forward to seeing. Travelling time needs to be allowed between clients for carers to be able to be on time. I find changes in carers and new staff difficult as they are not used to the house and
routine. It makes me nervous about safe, experienced handling care, especially at bathtime.

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Review from Pauline C (Client) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely willing to do what I need help with.

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Review from Elsbeth H (Client) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cleaning is very good and the cooking is good. Talk and chat is also good.

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Review from H B (Daughter of Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nightingales have been so supportive to me when I needed to have extra help to care for my mother. The carers are experienced, kind and friendly and are really lovely with my 93-year-old mum.

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Review from D M (Son of Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Nightingale Homecare to be a very good care organisation. The initial response and assessment was very well managed with respect and empathy. The carer who looked after our mum was also very professional and did a very good job. I would strongly recommend Nightingale to others.

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Review from John B (Son-in-law of Client) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were thorough and conscientious and well liked by my mother-in-law.

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Review from Hayley W (Daughter of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales were recommended to us after Mum broke her hip and became housebound. The whole team were supportive to us as a family as well as my Mum. I work full time and the Nightingales Team were my eyes and ears during the day. They would call doctors and health care professionals when necessary
which gave me peace of mind. Mum looked forward to their visits. I would not hesitate to recommend them.

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Review from Alison F (Daughter of Client) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each of the Nightingale Homecare (Bromley & Reigate) carers who come into see Mum were lovely. They were never in a rush, they spent quality time with mum and seemed to understand how to relate to her to make her feel loved, cared for and supported. They were very reliable, would tell us if they would
be late and settled mum into a very good routine which ensured that her last few weeks were ones of happiness and contentment. We feel very indebted to the Nightingale team.

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Review from Valerie P (Wife of Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience. There were some initial difficulties in not being able to find our house but this settled now. We both felt that the number of different people especially during the day was more than we expected. Some of the staff my wife established a very happy rapport with and that was
nice to see.

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Review from Patricia G (Daughter of Client) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were very kind, efficient and supportive. Always punctual and ensured my mother was comfortable at all stages.
I was always contacted if a carer had any concerns about my mother's welfare.

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Review from Martin S (Son of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This service allowed my mother to continue to live at home longer and gave us the reassurance that someone was seeing her daily and that she was being fed. We valued the folder with the daily comments left by the various carers, as it meant that we were in touch with changes that might be happening.
We have already recommended this service to friends and they too are impressed by the assurance it provides.

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Review from J G (Daughter of Client) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up until the end of September 2018, my mother received excellent one-to-one care in our home. Nightingales stepped in to help with the care of her here in the mornings, to wash and dress her and see she had her breakfast. All the girls who came were smartly dressed in uniform, were always punctual and
respectful. Their medical knowledge and caring attitude was much appreciated by myself and my mother. I can only say thank you.

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Review from A H (Client) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has always been professional, friendly and supportive. I don't have any other comments to submit.

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Review from Susan G (Daughter of Client) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my mother received an excellent service from Nightingale Homecare (Bromley & Reigate). I liked the fact that my mum had a main carer for morning care and a main carer for evening care. This meant that a relationship built up over time and both these carers knew my mother very well and were able
to spot when things were wrong (such as a urine infection). The carers were very kind, skilled, thoughtful and very supportive. They also would chat with me which was good for my wellbeing.

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Review from Geof S (Client) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely lucky to have had a very experienced carer call almost daily for the last four years. During this period, my health has seriously deteriorated as has my mobility, but she has supported and guided me through these problems using her expertise and wide knowledge of many methods of
help! I have often asked her not to assist with tasks in the house and garden that I can no longer manage. She has been positive at all times and I shall miss her greatly when she moves shortly to a promotional position.

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Review from G D (Client) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very punctual attendance. Very willing, pleasant and friendly carers.

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Review from Tom H (Son of Client) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Parkinsons and dementia. The carers at Nightingale were overall extremely considerate and respectful. They took the utmost care of his needs and kept me, as next of kin, informed of my father's requirements. I would highly recommend Nightingales and am so grateful for all that they have
done for my father.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Nightingales HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Nightingales HomeCare is calculated as follows: ( (315 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 349 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales HomeCare is based on 59 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Adijat

Adijat Akinsanya

Job Title: HomeCare Manager

Joined: 2022

Adi has a wealth of knowledge and experience after working in multiple backgrounds. We look forward to Adijat developing in her role and expanding her knowledge further during her time with Nightingales.


Paige

Paige Lyons

Job Title: Assistant Manager

As an effective team player, Paige has a talent for glueing operational aspects together within Nightingales. Paige is committed to her clients and their care needs but never forgetting the protection of her staff team during the process.


Paige is developing her knowledge within Home Care and has aspirations to become a Registered Manager. She is currently completing her Level 5 and has support from the Directors throughout.


Becky

Becky Loring

Job Title: Planning Assistant Manager

Becky brings a wealth of knowledge and experience within her working role.
As Becky started in Care over 20 Years, she breathes confidence, stability and continuity. As the main point of contact, Becky will always go above and beyond day and night to help her staff team and ensure the safety of her clients.


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