Nightingales HomeCare

19 Sundridge Avenue, Bromley BR1 2PU
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9.9 141 Reviews
  • Nightingales HomeCare, Bromley
Providing support in the community since 1992, Nightingales HomeCare is a family-employee owned care provider focusing solely on private customers, which means they never put you second to a large block-contract. And being family-employee owned, you will always be dealing with people who think and act like owners, whether it is your personally-approved carers or the office staff who support them. They take pride in always putting their customers first and providing a truly bespoke service built around their needs.

Nightingales will never take over your life, but support you to live your best version of it. Whatever your needs, they will be delighted to come and see you to understand how best they may help, and then put together a suggested service for your personal approval. They even offer a free trial so you can find out first hand whether they are the right service for you.

Please call them today to find out more.

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Care Provided by Nightingales HomeCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingale Retirement Care Ltd
  • Person in charge
  • Adi Akinsanya (Registered Manager)

Funding & Fees Guide for Nightingales HomeCare

  • Prices

  • From £27.41 per hour

  • Our fees are fully inclusive of your carer’s time and costs of getting to and from you. They are all fully trained and insured and backed up by our managers and support supervisor, all of whom will be happy to speak with you at any time. As a family-employee owned private homecare provider, we take pride in always putting our clients first.

Nightingales HomeCare Reviews (141)

Total of 141, showing 121-140
9.9

Nightingales HomeCare has a Review Score of 9.9 (9.891) out of 10, based on 59 reviews in the last 2 years. Over all time Nightingales HomeCare has 141 reviews.

Overall Experience

  • 111
  • 28
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Date Published

141
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59
82

Review from Gene T (Client) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our highest expectations were exceeded.

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Review from L R (Daughter of Client) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has had care from Nightingales for the past 14 years.
For many years she had the same carer who she struck up a great relationship with.
Lately, she has had a lovely caring carer.
Overall mum's care has been good.

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Review from John S (Son of Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is looked after on a 24-hour basis at home. She is treated with respect and handled with care. She looks forward to staff visits and enjoys their company and that of her live-in Carer.

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Review from Malcolm H (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Competent, friendly helpers.

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Review from Jean A (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent helpers. They are very kind and thoughtful.

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Review from Elsie S (Daughter of Client) assisted by family/friend published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always pleasant and polite. Will help in any way they can, especially last minute visits.

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Review from Edith H (Client) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my service.

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Review from Julia L (Daughter of Client) published on 15 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old father has been using Nightingales Homecare in Reigate for the past few months and it has improved his quality of life tremendously. He had been loathe to have home care as unfortunately my mother had a different company a few years ago and they proved to be irregular in their time keeping
and always seemed to be too rushed to care. Nightingales’ carers are reliable, professional and extremely caring, often going beyond what is necessary to ensure that Dad is comfortable and happy. He used to say that he had little to get out of bed for but now he is so much more cheerful and looks forward to chatting away to his carers in the mornings. It has been lovely to see him more positive and happy, and it has also been a great relief to the family knowing that Dad has daily care from people that we can depend upon.

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Review from Susanna W (Daughter-in-law of Client) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother-in-law was against having anyone to help her at home, but found all the staff she has met extremely kind and friendly, and is delighted with the weekly visits now. The managers have gone out of their way to accommodate her needs.

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Review from R B (Son-in-law of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very competent, pleasant and on time. The company arranged the care very professionally and were completely responsive. Their record keeping, with respect to the time the carer was with my mother in law, was precise and completely accurate. We have no complaints and overall the service
was excellent.

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Review from J T (Husband of Client) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, caring staff.

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Review from A N (Daughter of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has received excellent care over a number of years, at home. Most of the carers have been responsive, caring and diligent. Those who have not met standards are replaced quickly. To put your trust in a complete stranger to look after your parent well is hard. I have been fortunate to have such
dedicated help. My only negative is the communication from the office could be better.

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Review from C A (Husband of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before using Nightingales, we used an agency suggested by the local council authority. We were not happy with them, the staff were young and not very experienced. Timekeeping was not good.


The staff at Nightingales were more mature and experienced. They use their own cars and timekeeping was good.

We generally had the same person and staff seemed to stay at Nightingales. A weekly schedule is produced giving times and staff attending. They were significantly more expensive than the previous agency but we thought that it was well worth it.


We stopped using the agency because my wife passed away.


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Review from Janet R (Daughter of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received help once a week over the past 3 years, mainly for shopping and household chores. The same carer always came as requested and when away, a replacement always came - we were never let down. The regular carer was honest, efficient and very caring. My mother was always treated with respect
and kindness. We really couldn't fault the service given.

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Review from B B (Client) assisted by family/friend published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly the care is excellent. Friendly, reliable carers. Where there have been minor lapses in the standard these have been attended to promptly.

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Review from A C (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers provided are always good at their job, helpful and above all, cheerful. A happy face makes a good deal of difference during the day.

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Review from David P (Son of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nightingales were very kind to my dad right up to the end and 2 carers even took the trouble to come to his funeral and were kind enough to say how they liked looking after my dad. It showed a level of care and kindness you can only hope for - until you know it has happened. The firm was also good at
providing ad hoc important feedback when something unusual happened, either to my dad, his flat or if something needed buying. Overall, a very good experience. Thank you.

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Review from P T (Daughter-in-law of Client) published on 2 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales over nearly 3 years enabled my mother in law to fulfil her wish to stay in her own home. As her frailty increased, Nightingales were able to match the care to her needs. The management and dedicated carers were absolutely wonderful. They combined professionalism with warmth. The client's
best interests and dignity were at all times at the centre of the care given. The last 6 months required 24-hour care and Nightingales never faltered throughout that time. They provided a live-in carer who was superbly supported by the previous team of carers who had looked after for my mother in law. All worked together extremely well and that continuity of known carers was vital for the client and the family. We feel very fortunate to have had Nightingales as our locally based carers. I would highly recommend them.

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Review from John M (Son of Client) published on 1 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Nightingales service. As my Mother was bed bound, we needed an extra degree of care which the staff were sympathetic towards. Would recommend to others in our situation. Thanks for all your hard work.

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Review from Bernie H (Son of Client) published on 1 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the overall service. When our carer first came to our home she established an immediate rapport with my mother and made my wife and I feel confident and comfortable with the care package they could provide. When it came to the actual provision we were not disappointed. All the staff
were extremely helpful and were fantastic with mum, under some very difficult circumstances, (mum was very ill at the time).
Nightingales were also very flexible in their approach. When we asked for additional time/cover, even at short notice over a weekend, they came up trumps. We speak to highly of the team that helped us. Thank you so much, you were great.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Nightingales HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Nightingales HomeCare is calculated as follows: ( (315 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 349 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales HomeCare is based on 59 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Adijat

Adijat Akinsanya

Job Title: HomeCare Manager

Joined: 2022

Adi has a wealth of knowledge and experience after working in multiple backgrounds. We look forward to Adijat developing in her role and expanding her knowledge further during her time with Nightingales.


Paige

Paige Lyons

Job Title: Assistant Manager

As an effective team player, Paige has a talent for glueing operational aspects together within Nightingales. Paige is committed to her clients and their care needs but never forgetting the protection of her staff team during the process.


Paige is developing her knowledge within Home Care and has aspirations to become a Registered Manager. She is currently completing her Level 5 and has support from the Directors throughout.


Becky

Becky Loring

Job Title: Planning Assistant Manager

Becky brings a wealth of knowledge and experience within her working role.
As Becky started in Care over 20 Years, she breathes confidence, stability and continuity. As the main point of contact, Becky will always go above and beyond day and night to help her staff team and ensure the safety of her clients.


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