Nightingales Golden Care Ltd

1000 Lakeside, Western Road, Portsmouth PO6 3EZ
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9.6 66 Reviews
  • Nightingales Golden Care Ltd, Portsmouth
Nightingales Golden Care Ltd is an award-winning home care agency based in Portsmouth. The team have been providing high-quality care along the south coast of England for the past 20 years.

Nightingales Golden Care Ltd matches service users to suitably trained staff who provide continuity of care, and tailored support to promote independence and live safely at home for longer.

Relatives of the people they support have expressed that well planned and timely care and support reduces the stress and strain placed on family members, who are kept up to date with real time updates from the digital monitoring software used by Nightingales Golden Care.

Nightingales Golden Care provides a range of services from light housework and sitting services, to live-in care and overnight support. This enables service users to remain with familiar faces throughout their lifespan, regardless of any changes in their care and support needs.

The company doesn't think that services like this should be expensive. By remaining a small, family run company without worrying about shareholder profits, the company has kept staff pay competitive enough to retain skilled employees, whilst regularly reviewing their prices to ensure that it is affordable.

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Care Provided by Nightingales Golden Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingales Golden Care Ltd
  • Person in charge
  • Benjamin Chudley (Registered Manager)

Funding & Fees Guide for Nightingales Golden Care Ltd

  • Prices

  • Hourly care between £21.00-£24.00 per hour.
    Overnights from £21.00 per hour.
    Live-in care £1,265 per week.

  • Fees vary depending on the service required.

Nightingales Golden Care Ltd Reviews (66)

Total of 66, showing 1-20
9.6

Nightingales Golden Care Ltd has a Review Score of 9.6 (9.622) out of 10, based on 9 reviews in the last 2 years. Over all time Nightingales Golden Care Ltd has 66 reviews.

Overall Experience

  • 60
  • 5
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Date Published

66
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Review from Jade C (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so delighted and relieved to have found Nightingales. After receiving dreadful care from a previous agency we were considering putting my mother into a care home as we had no other experience to compare it with. Thankfully, Nightingales have been everything one would expect from live-in
care. The office have excellent communication and when they say they will get something done they do it, and the carers have been just fantastic. They are committed and attentive and actively trying to help my mother recover from a brain abscess and not just sitting on their phones ignoring her. They have also been totally transparent about their costs and I love that they really look after their carers first and foremost, which shows in the level of care you receive from them. They are always suggesting ways to help my mother improve and I can finally trust and relax knowing she is being very well looked after. I would highly recommend this company!

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Review from Brenda T (Mother of Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have received excellent support from Nightingales since my son has been in his own property and needed 24-hour care. Management and carers offer prompt responses to any concerns presented to them. Kind and considerate at all times. No complaints!

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Review from Karen R (Daughter of Client) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Nightingales enough. I'm really pleased and happy with everything they do to support and help Mum. She is very complimentary about them all. The team are excellent, would definitely recommend them to anyone else requiring this service.

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Review from Helen R (Daughter of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the service we received from Nightingales. Once we'd had a couple of visits from Mum's new carer-to-be, Mum felt more relaxed with her. We were also supported with a visit from the clinical lead to assess Mum's needs and along with the carer who was going to be looking after
Mum. We felt that Mum was being looked after very well, and the carer was gentle but very attentive to Mum's needs and we felt happy that Mum was in her care while we were away. What was fantastic was that it enabled us to have a holiday together as sisters, which we'd not been able to do for the last couple of years as either one of us is looking after Mum. So Nightingales' support was invaluable. We also have a weekly day visit from another wonderful member of their team and we rate her highly too. Thank you Nightingales and your team.

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Review from Lesley W (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed our care providers to Nightingale a few months ago and my Father, who is the main carer for our elderly Mum who has advanced dementia, is delighted with the service.
All the carers are very attentive to Mum and extremely kind and patient.
Wonderful people providing a wonderful service.
Thank
you.

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Review from Sharon R (Daughter of Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting the care and support we have received is first class. The carer we have is wonderful, so kind and caring.

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Review from A R (Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with many agencies and Nightingales Golden Care is by far the best I've been with. They listen, they are kind and if I need something adapted to my care plan they don't have a problem with doing it for me. I'm treated like a human. A lot of carers find it difficult to get off the devices and
adjust from previous placement. They are lovely because they take the time to get to know me and listen to me and don't just disregard my feelings and give up on me, that's one of the things I like about them, they treat me like a friend and a client because she gives me advice and helps me when I'm feeling sad. I appreciate that where a lot of my previous agencies would not give two hoots and see the pain I've been through, she looks at the positive in me, not the negative I would recommend Nightingales to any clients that need help and assistance.

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Review from V H (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience is good so far, it's only been a couple of weeks.

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Review from Richard L (Son of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Felt supported from start to finish. Sam and her team helped so much by always being one step ahead and always making sure my mum was supported. Can’t recommend enough. A big thank you for all your kindness.

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Review from Edward F (Son of Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and level of care. Mum looked after wonderfully. So friendly and caring.

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Review from J B (Client) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive and caring. I would recommend your services to anyone who needs help.

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Review from Lynda P (Daughter of Client) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers who have been visiting my mother for the past 18 months have been very caring and friendly. Mum has come to rely on her regular carers for help and support especially when I am away from home. I cannot fault the carers themselves.
However, I have not found the office/support staff to be
of such a high standard and often have felt them to be lacking.

Reply from Benjamin Chudley, Registered Manager at Nightingales Golden Care Ltd

Thank you for your feedback both positive and constructive. We are pleased to hear our carers provided a great service, carer interactions are the most important part of our service and so I'm glad to hear you could not fault them. We hold ourselves to high standards and so do apologise that all of our service did not meet your expectations. To ensure we always meet the high standards we set, we value your opinion and we will review our office/support staff interactions with you to see where any improvements could have been made. Again, thank you for your positive feedback for the carers, we will be sure to pass this on.


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Review from Karen C (Daughter of Client) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales Golden Care have been providing live-in care for Mum for the past 7 months following her stroke last year. I cannot praise Mum's carer enough for the exemplary care that she provides for her every single day. She goes above and beyond in all her care for her and is absolutely amazing.
I have peace of mind knowing that Mum is being looked after so well and knowing that all her needs and wishes are being put first. Nothing is too much trouble for her carer and I feel happy knowing that Mum feels safe, reassured and comfortable at all times under her supervision and care. All the staff at Nightingales are so friendly and helpful. They really do care about all their clients. Their care, support and attention it has made it possible for Mum to stay in her own home, which means so much to her and all the family.

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Review from David F (Husband of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Reliable, friendly and hard-working. Ensuring my wife is as comfortable and healthy as possible.

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Review from Alison G (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales Golden Care have been providing live-in care for my mum who has dementia for the last six months. The care she has received has been brilliant. Mum’s main carer is so caring and thoughtful. Mum does not think she needs any help so looking after mum is no easy task, but her carer is always
finding the best way to get mum to accept help. I can not praise the staff enough. We will be forever grateful that we found Nightingales Golden Care to allow mum to keep living in her own home at this difficult time.

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Review from Cath M (Mother of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales started providing care for my mum Mum and Dad in October 2020, my Dad has now passed away and they are still caring for my Mum who has dementia. They are absolutely amazing! In the beginning, things were quite difficult as my mum, in particular, didn't like having a carer in the house but
Nightingales worked really hard over a number of difficult months to find the right sort of carers. For the last year, the carers have all 'worked' and all been fantastic. I think the key is the word 'care', they really all seem to care about Mum and want the best for her. They don't just see to her everyday needs but try and engage her and spend time with her. I cannot recommend them enough - without their support both our lives and the lives of Mum and Dad would have been much more difficult. We will always be grateful for this.

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Review from A F (Husband of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always friendly and take of my wife's every need in the mornings.

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Review from Andy E (Son of Client) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales have been providing at-home care for my mother for the last month.
So far the support we have received as a family has been superb.
It has been a real pleasure to work with them, we are really pleased with the feedback, and their flexibility in meeting our needs.

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Review from Rachel A (Daughter of Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had awake overnight care to allow mum to get used to having lost dad and after 3 weeks in the hospital herself. It has been a comfort blanket and has saved us all. Our carer is reliable, kind and caring and mum really likes her! Thank you.

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Review from Eileen W (Client) assisted by family/friend published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy to see them arriving every day. The routine goes very smoothly every day. I have a good rapport with the carers. We always find something to laugh about. All main duties are accomplished to a high standard but they go the extra mile to make sure that I have everything I need by me before
they go.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Nightingales Golden Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Nightingales Golden Care Ltd is calculated as follows: ( (39 Excellents x 5) + (15 Goods x 4) ) ÷ 54 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales Golden Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (3)

Ben

Ben Chudley

Job Title: Registered Manager

Joined: 2009

Ben joined the care industry in 2002, initially specialising in care recruitment, and since then has gained the skills and experience necessary to become the Registered Manager. of Nightingales in 2009. Under his leadership, Nightingales has gained several awards including The Home Care Manager Award at the Great British Care Awards, Carer of the Year at the Hampshire Care Awards and being named in the Top 20 Most Recommended Care Agencies in the South East 4 years in a row.


Sally

Sally Ridley

Job Title: Clinical Lead

Joined: 2002

Sally has worked as a nurse for over 40 years. During that time, she specialised in the care of elderly, stroke rehabilitation, disabilities and brain injuries. With her wealth of clinical knowledge and experience, she is the ideal person to advise on company policies & procedures and develop training to pass on her wisdom.
She oversees the health & wellbeing of our service users, & provides advice & support to the staff & our service users & their families.


Sam

Sam Pettitt

Job Title: Care Service Manager

Joined: 2009

Joining in 2009, Sam brings over 30 years of experience and technical knowledge of the home care industry. She oversees the welfare of all our customers from the moment they are welcomed into Nightingales. With an in-depth knowledge of moving & handling techniques and medication, she will create a personal plan of care for each of our customers and maintain a high standard of training for all our staff to provide the best care possible.


Frequently Asked Questions about Nightingales Golden Care Ltd

What Type of Services does Nightingales Golden Care Ltd offer?

Nightingales Golden Care Ltd offers Home Care.

How many Carers does Nightingales Golden Care Ltd employ?

Nightingales Golden Care Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingales Golden Care Ltd to verify any information. View our terms and conditions. Nightingales Golden Care Ltd has a Platinum Service – more info.