Nightingales Golden Care Ltd

1000 Lakeside, Western Road, Portsmouth PO6 3EZ
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9.6 66 Reviews
  • Nightingales Golden Care Ltd, Portsmouth
Nightingales Golden Care Ltd is an award-winning home care agency based in Portsmouth. The team have been providing high-quality care along the south coast of England for the past 20 years.

Nightingales Golden Care Ltd matches service users to suitably trained staff who provide continuity of care, and tailored support to promote independence and live safely at home for longer.

Relatives of the people they support have expressed that well planned and timely care and support reduces the stress and strain placed on family members, who are kept up to date with real time updates from the digital monitoring software used by Nightingales Golden Care.

Nightingales Golden Care provides a range of services from light housework and sitting services, to live-in care and overnight support. This enables service users to remain with familiar faces throughout their lifespan, regardless of any changes in their care and support needs.

The company doesn't think that services like this should be expensive. By remaining a small, family run company without worrying about shareholder profits, the company has kept staff pay competitive enough to retain skilled employees, whilst regularly reviewing their prices to ensure that it is affordable.

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Care Provided by Nightingales Golden Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingales Golden Care Ltd
  • Person in charge
  • Benjamin Chudley (Registered Manager)

Funding & Fees Guide for Nightingales Golden Care Ltd

  • Prices

  • Hourly care between £21.00-£24.00 per hour.
    Overnights from £21.00 per hour.
    Live-in care £1,265 per week.

  • Fees vary depending on the service required.

Nightingales Golden Care Ltd Reviews (66)

Total of 66, showing 21-40
9.6

Nightingales Golden Care Ltd has a Review Score of 9.6 (9.622) out of 10, based on 9 reviews in the last 2 years. Over all time Nightingales Golden Care Ltd has 66 reviews.

Overall Experience

  • 60
  • 5
  • 1
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  • 0

Date Published

66
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6
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57

Review from Jane B (Niece of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle, who is 93, needed care as he had Dementia and was taken into hospital, this is when Nightingales came to his and our rescue. The care he received went way on beyond what I thought he would get. In particular, one lady was amazing sorting out not only his care but his shopping list for me to
order for him. When he first went there, he needed everything clothing, bedding etc. She was able to tell me what he needed. Unfortunately, he now has to go into a care home. I and my family will always be grateful for everything they did for his care. I also feel that I made friends with two of the ladies. A big thank you!

Reply from Benjamin Chudley, Manager at Nightingales Golden Care Ltd

Thank you for your kind words, we will pass them on to the care staff. All the best to you and your uncle.


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Review from S K (Daughter of Client) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales has allowed my mother to remain in her own home during the pandemic and after a fall and with their support and care, she has made a full recovery from her fall and is now back to her usual self. Whilst she cannot remember past a few minutes previous she enjoys the carers company.
Communication
with the family is excellent and we have really appreciated the carers in these past few months.

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Review from Kenneth O (Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been using Nightingales Golden Care Ltd for more than 3 years and found them to be an excellent provider giving me all the services I need over this period of time. The staff are so helpful and caring. I am 94 and over the first year have noticed I am slowing down and consequently need more attention
from the carers which is willingly given and making sure that medical aids are to hand as I am getting unsteady on my feet. Although still manage to travel locally by taxis to Dr surgeries and hospital appointments. My daughter comes weekly for shopping trips too.

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Review from J O (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run company, the staff are well trained and look smart in their uniforms. I receive a weekly rota of visits AM and PM should there be any change the office staff who are excellent phone straight away to tell us details and make sure my husband and I are ok. In the last year, I have carers who
stay on 2 days a week to clean the flat thoroughly as I have suffered few years with spondylitis of neck and spine and osteoarthritis rheumatoid arthritis I fight the pain or won't give in. As I have been a carer for my husband for over 20 years. I appreciate the carers help and we enjoy a good chat and laugh.

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Review from Michael R (Husband of Client) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful. Takes my wife out for coffee and talks to her. Makes tea and coffee and food for her. Helps dress her and looks after her at home and outside.

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Review from D J (Wife of Client) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Nightingales service for my husband, approx two years. I have found the carers to be extremely kind, gentle and treated him with dignity, talked to him making eye contact.
They were also company for me coming in four times a day; we would have a small chat. I would be phoned and
informed if the time of visit needed to be altered.

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Review from Caroline E (Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very helpful to my daily/weekly living. It provides vital support that I need. Life would be very difficult without it. Without the service, I would be unable to go out and have help with my shopping and appointments. It is like a vital lifeline most needed. I am very happy to have the
service.

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Review from Zena H (Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carers. It is good to have regular support and having a chat with them. They are very kind and friendly. Thank you for them.

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Review from J C (Daughter of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been excellent. The staff have been reliable, kind and responsive to Mum's needs.

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Review from Nigel P (Son of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each carer is courteous, thoughtful and attentive to Mum's needs. Mum looks forward to each visit and welcomes the attention she receives. The family are kept well informed by the office. We value the short notes left in Mum's book as she can read what has happened, especially the outings each Tuesday.

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Review from Angela W (Daughter of Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very helpful to have a carer in so I get a little bit of time to do shopping and pay bills each week great service.

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Review from J C (Client) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very good, helps me with doctors appointments, takes me shopping and we make cakes in the house.

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Review from Brian P (Client) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carers.
She is very accommodating in every way.

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Review from A F (Daughter of Client) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service provided is excellent. My dad is well looked after and looks forward to their visits. They are reliable, kind and caring and I would highly recommend them.

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Review from Karen S (Niece of Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Auntie is very happy with her carers and it is very reassuring to know she is being looked after as we are 4 hours drive away.

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Review from Alan B (Husband of Client) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am covered for five hours relief every week. All the ladies have been pleasant, helpful, caring and have established a good rapport with my wife and me. If I encountered someone in similar circumstances to ours I would be extremely likely to point them in the Nightingales direction.

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Review from Joyce M (Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls I have and the service is first class (wonderful).

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Review from D W (Daughter of Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful support from all the team. They visited morning and evening to wash my mother. In addition, we employed some carers to sit with my mother in the afternoons and that the family could take some 'time off'.


Always treated my mother with respect and dignity. This support enabled us to keep

my mother in her home for the last weeks.

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Review from Jennie R (Wife of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service.

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Review from Rachel T (Daughter of Client) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales Golden Care provided care for both of my parents during the final years of their lives. My parents both had dementia and my father also had mobility problems. I chose Nightingales as my parents would have a regular carer who would really get to know them. The package of care was very well
managed and adaptable to their changing needs which rose to a level where a live-in carer was required for the final few months of life. Having a live in carer enabled my father to stay at home, as he had wanted and be cared for with patience and dignity.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Nightingales Golden Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Nightingales Golden Care Ltd is calculated as follows: ( (39 Excellents x 5) + (15 Goods x 4) ) ÷ 54 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales Golden Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (3)

Ben

Ben Chudley

Job Title: Registered Manager

Joined: 2009

Ben joined the care industry in 2002, initially specialising in care recruitment, and since then has gained the skills and experience necessary to become the Registered Manager. of Nightingales in 2009. Under his leadership, Nightingales has gained several awards including The Home Care Manager Award at the Great British Care Awards, Carer of the Year at the Hampshire Care Awards and being named in the Top 20 Most Recommended Care Agencies in the South East 4 years in a row.


Sally

Sally Ridley

Job Title: Clinical Lead

Joined: 2002

Sally has worked as a nurse for over 40 years. During that time, she specialised in the care of elderly, stroke rehabilitation, disabilities and brain injuries. With her wealth of clinical knowledge and experience, she is the ideal person to advise on company policies & procedures and develop training to pass on her wisdom.
She oversees the health & wellbeing of our service users, & provides advice & support to the staff & our service users & their families.


Sam

Sam Pettitt

Job Title: Care Service Manager

Joined: 2009

Joining in 2009, Sam brings over 30 years of experience and technical knowledge of the home care industry. She oversees the welfare of all our customers from the moment they are welcomed into Nightingales. With an in-depth knowledge of moving & handling techniques and medication, she will create a personal plan of care for each of our customers and maintain a high standard of training for all our staff to provide the best care possible.


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